Doordash

MX | Missing Payments | Deposit Discrepancies [T1/T3/SPOC/MXP TEAMS ONLY] Part 1

• T1Missing Payments (Mx) Workflow Tool
• T3/SPOC/MXPHow do I identify if there is a Lien on the Merchant's account?
• T3/SPOCMissing Payment (T3/SPOC)
• MXPMissing Deposit - No Payment Account ID Block (MXP)

CASES

LIEN

What do we do?We legally have to comply with both of these. Failure to do so may mean that we become liable to the Secured Party or Judgement Creditor for the full amount that the Mx owes them. It is on Legal to set up these holds and inform the Mx (and the DoorDash Account owner for managed accounts) that this hold is in place.Proceed to Step 3: Verify if the Merchant is listed on the sheetEmail Template General Lien/Hold ExplanationPlease review your template before sending to make sure appropriate fields are filled out.Secured party and the amount can be located within the lien payment in Mint.Check MINT > Store Payment history for any large negative store paymentsSearch for the store name (NOT by store ID)Look for any large lien payments

WORKFLOW

Issue Category: Missing PaymentsIssue: Deposit DiscrepanciesResolution Category: Pay Management - MxResolution: Explained PayAccount Issue Category: PaymentAccount Issue: Liens and Holds(MXP USE ONLY) Vertical Type: Drive or MarketplaceCase Status: Solved (end workflow)

Step 10b

Step 15

payouts_not_allowedgateway_submission_errorblock_by_risk_checkbalance_insufficientno_gateway_account_error / no_external_account_in_currencyidempotency_key_in_use / invalid_stateamount_mismatch_erroramount_limit_exceeded_errordelay_by_risk_check / delay_by_risk_check_mx

This KB is used when we have missing payments, such as:

Missing Payments

15

Case notes: Case Notes > Merchant > GeneralIssue Category: Missing PaymentsIssue: Deposit DiscrepanciesResolution Category: Pay Management - MxResolution: Resolved Pay DisputeCase Status: Solved

10b

Case notes: Case Notes > Merchant > GeneralIssue Category: Missing Payments - MxIssue: Deposit DiscrepanciesResolution Category: Account Management- MxResolution: Explained or updated account settingsAccount Issue Category: PaymentAccount Issue: Deposit DiscrepanciesCase Status: Solved

WORKFLOW TOOL