idrv Chauffeur On-boarding

Driving Excellence, Ensuring Safety, One Ride at a Time.

Chauffuer On-boarding

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At idrv, we believe in making a positive impact on our communities by providing a safe alternative for those who need transportation but are unable to drive themselves. Your role as a chauffeur is not just about driving; it's about being a professional, a guide, and a representative of our commitment to safety and quality.

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At idrv, we’re not just another driving service—we’re a movement dedicated to enhancing safety and convenience on the road.

Before you dive into your role as a chauffeur, let's take a moment to explore what makes idrv unique.

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Reliability

Confidentiality

Driving Client Vehicles

Be on time, every time. Maintain consistent communication and keep your vehicle in top condition.

Respect client privacy. Discretion is key in all interactions.

Handle client vehicles with care. Familiarize yourself with different car models and ensure safe driving

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Adaptability

Problem-Solving

Customer Service:

Think on your feet. Whether it’s a last-minute change or an unexpected situation, find solutions quickly and efficiently

Go the extra mile to ensure client satisfaction. A smile and courteous behavior make all the difference

Stay calm and flexible. Be ready to adjust to changing situations

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Pre-Trip Inspections

Post-Trip Checklist

Click on each "tick" to know more

Click on each "tick" to know more

Vehicle Familiarization

Client Belongings

Pre-Existing Damage Check

Vehicle Condition Review

Client Preferences

Fuel and Mileage Recording

Key and Security Check

Key Return and Security

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Step 5

Step 1

App Overview

In-App Navigation

Reporting Issues and Feedback

Click on each "tick" to know more

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Step 2

Wallet and Payment Management

Receiving and Accepting Rides

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Defensive Driving

Pre-Trip Safety Checks

Always Be Prepared

Start Safe, Stay Safe

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Emergency Protocols

Handling Adverse Conditions

Stay Calm, Act Swiftly

Weather the Storm

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Thanks for completing the course!

Always prioritize safety, from pre-trip inspections to handling emergencies.

Safety First

Welcome to the idrv Family:

Maintain professionalism, confidentiality, and adaptability in every interaction with clients

Client-Centered Service

We’re thrilled to have you as part of the idrv team. Your dedication to excellence will drive our success, one ride at a time. Welcome aboard, and let’s make every journey a safe and memorable one.

Use the app effectively to manage rides, payments, and reporting.

Mastering the idrv App

Uphold the values of reliability, confidentiality, problem-solving, and adaptability in all your duties.

Watch Video tutorials!

The Four Pillars

Intro to idrv

Click on each link to watch

App Overview

Navigating rides

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Stay Calm, Act Swiftly

Be ready to handle emergencies, whether it’s a vehicle breakdown or a client issue. Follow idrv’s emergency procedures and keep a calm demeanor throughout.

Handling Adverse Conditions

Slow down and stay in control when driving in adverse conditions like rain or fog. Use appropriate lights and maintain a steady pace to ensure safety.

Vehicle Condition Review

• Inspect the vehicle for any new damage or issues that may have occurred during the trip. Report any findings to the client immediately.

In App Navigation

Use the app’s integrated navigation to ensure you reach your destinations efficiently. This section will cover how to input addresses, set waypoints, and adjust routes on the fly.

Pre Trip Safety

Conduct a thorough safety check before each trip. Ensure seat belts work, tire pressure is adequate, and all lights and signals are functioning properly.

Key Return and Security

• Safely return the keys to the client and ensure the vehicle is securely locked and parked according to the client’s instructions.

Reporting Issues and Feedback

The app includes features for reporting any issues encountered during a trip, such as vehicle problems or client concerns. Understand the process for submitting reports and providing feedback to help improve our services

Client Preferences

• Confirm any specific preferences or requests from the client, such as preferred temperature settings or music preferences

Key and Security Check

• Ensure you have the correct keys and are familiar with any special security features of the vehicle (e.g., remote start, keyless entry).

At idrv, our mission is simple but powerful: to provide a safe and reliable alternative for individuals who need transportation but are unable to drive.

Our Mission

As a chauffeur, you’ll be trained on how to use our app to deliver top-notch service.

Our Technology

As a chauffeur at idrv, you are more than just a driver. You are a guardian of our clients’ safety and a representative of our brand.

Your Role

Client Belongings

• Double-check that the client has taken all their personal belongings from the vehicle, including any items in the trunk or backseat.

Fuel and Mileage Recording

• Record the remaining fuel level and mileage, and ensure the vehicle is returned with the same or agreed-upon fuel level.

Wallet and Payment

The app includes a built-in wallet feature that tracks your earnings, allows you to view payment history, and manage payouts. Learn how to use this feature to keep track of your income and ensure timely payments.

App Overview

The idrv app is designed to make your job easier and more efficient. From receiving ride requests to navigating routes and handling payments, the app is your go-to tool.

Receiving and Accepting Rides

Learn how to receive ride requests, review client details, and accept rides quickly. Understand the importance of timely responses and how to manage your availability within the app

Vehicle Familiarization

• Take a moment to familiarize yourself with the specific controls and features of the client’s vehicle, including mirrors, seat adjustments, and dashboard indicators.

Pre-Existing Damage Check

• Conduct a quick walk-around of the vehicle to check for any pre-existing damage or scratches. Note any findings and inform the client if necessary

Defensive Driving

Practice defensive driving by staying aware of your surroundings, anticipating potential hazards, and maintaining a safe distance from other vehicles