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Effective Strategies for Managing Challenging Conversations

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Created on August 27, 2024

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Transcript

Effective Strategies for Managing Challenging Conversations

JHU L.A.D. Academy

Prepare for the Challenging Conversation
  • Mind Reading Trap: — making assumptions
  • Rough Draft Practice: — refining your thoughts
  • Empathy and Perspective-Taking: — putting yourself in the other person’s shoes
  • Power Dynamics Awareness: — Reflect on any power dynamics
Conducting the Challenging Conversation
  • Open the Conversation : — setting a positive, collaborative tone
  • Be Direct Yet Empathetic : — opening to hearing their side
  • The 10% Rule : — finding common ground
  • Making an Ask : — reflecting on any power dynamics
  • Get a Commitment: —ending with a clear commitment.

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Post-conflict Follow-Up
  • Initiate the Follow-Up : — taking the initiative
  • Action Plan in Writing : — documenting what was agreed upon
  • Build the Relationship : — engaging in regular, positive interactions