Day 10 Galaxy of Games

Click A Planet To Start

Authorizations

FIve9

PPL@Home

NexCell Notes

CRM Cases

???

Socrates

Galaxy of Games

Bowling Quiz

START

Socrates Review

What color does a block change when you select an interval to service and you are committed to it?

Green

White

Gray

Well done!

Strike!

NEXT QUESTION

What timezone is everything NexRep in?

Mountain

Central

Eastern

Well done!

Strike!

NEXT QUESTION

Which selection would you choose if you needed to communicate with your support?

Link Icon-Messages

House Icon-Email

House Icon-Messages

Well done!

Strike!

NEXT QUESTION

Which NexCelleration option will show all course content in sections instead of a list?

My NexCelleration Lists

My NexCelleration Groups

My NexCelleration

Well done!

Strike!

NEXT QUESTION

What NexRep email can you reach out to if you have questions about invoicing, such at invoice rate?

agentinvoicing@nexrep.com

invoicing@nexrep.com

ic@nexrep.com

Please put Socrates Ninja in the Adobe chat.

Back to Galaxy

Quiz completed!

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Ohno!

Let's Math Authorizations!

Speed

Quiz

Welcome! This quiz will test your math skills for figuring out service authorization hours. Good Luck! Warning: Your time won't reset if you get a question wrong!

Let's go?

Speed up!

Press the button!

TURBO

00:30

Question 1

Question 2

00:30

Question 3

00:30

Question 4

00:30

Question 5

00:30

Question 6

00:30

Final Question!

00:30

Back to Galaxy

Quiz completed! You did it!

Congratulations

Please Put Speed Racer Math Ninja in adobe chat!

FIRST prize

Use your CRM Case Guide section in your NexCell Notes as a resource!

start

CRM Case Guide quiz

Fulfillment Case

MOU Verbal Agreement Case

Supervisor Callback Case

question 1/10

Which case will you always resolve and close? Meaning that no further action is needed on the case.

YOURTURN

OPPONENT’STURN

next

WELL DONE!

YOURTURN

NY CDPAP Escalation Management

NY CDPAP Registration

question 2/10

What Queue would you assign a Supervisor Callback Case to?

YOURTURN

OPPONENT’STURN

next

WELL DONE!

YOURTURN

NY CDPAP Inquiry

Customer Facing Technical Issue

NY CDPAP Supervisor

Povider Specific Paperwork

Question 3/10

What Category would you use for a fulfillment case for English paperwork?

YOURTURN

OPPONENT’STURN

next

WELL DONE!

YOURTURN

Save and Close

Resolve and Close

Cancel Case

question 4/10

How do you finish completing a Supervisor callback Case?

YOURTURN

OPPONENT’STURN

next

WELL DONE!

YOURTURN

MOU Verbal Agreement

System Issues Case

Fulfillment Case

question 5/10

Which case utilizes this template? Name: Best Number: Description of Issue: Expected Results: Steps Taken:

YOURTURN

OPPONENT’STURN

next

WELL DONE!

YOURTURN

Cancelled

Resolved

Active

question 6/10

What will the status of a MOU Verbal Agreement Case be when you have completed it correctly?

YOURTURN

OPPONENT’STURN

next

WELL DONE!

YOURTURN

Active

Cancelled

Resolved

question 7/10

What will the status of a Fulfillment case be when you have completed it correctly?

YOURTURN

OPPONENT’STURN

next

WELL DONE!

YOURTURN

Yes

No

question 8/10

You notice this case in the Consumer's Recent Cases tile in CRM. Was this case completed correctly?

YOURTURN

OPPONENT’STURN

next

WELL DONE!

YOURTURN

System Issues Case

Fulfillment Case

MOU Verbal AgreementCase

question 9/10

Which case requires caller system troubleshooting before creating it?

YOURTURN

OPPONENT’STURN

next

WELL DONE!

YOURTURN

Cancel Case

Resolve and Close

Save and Close

question 10/10

How do you finish completing a MOU Verbal Agreement Case?

YOURTURN

OPPONENT’STURN

next

WELL DONE!

YOURTURN

Put the following code in Adobe Chat: CRM Case Ninja

OPPONENT’STURN

Back to Galaxy

YOU WIN!

yourturn

try again

YOU LOOSE!