Day 10 Galaxy of Games

Socrates

CRM Cases

FIve9

Authorizations

???

PPL@Home

NexCell Notes

Galaxy of Games

Click A Planet To Start

Bowling Quiz

Socrates Review

START

What color does a block change when you select an interval to service and you are committed to it?

Gray

White

Green

Strike!

Well done!

NEXT QUESTION

What timezone is everything NexRep in?

Eastern

Central

Mountain

Strike!

Well done!

NEXT QUESTION

Which selection would you choose if you needed to communicate with your support?

House Icon-Messages

House Icon-Email

Link Icon-Messages

Strike!

Well done!

NEXT QUESTION

Which NexCelleration option will show all course content in sections instead of a list?

My NexCelleration

My NexCelleration Groups

My NexCelleration Lists

Strike!

Well done!

NEXT QUESTION

What NexRep email can you reach out to if you have questions about invoicing, such at invoice rate?

ic@nexrep.com

invoicing@nexrep.com

agentinvoicing@nexrep.com

Quiz completed!

Please put Socrates Ninja in the Adobe chat.

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Ohno!

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Let's Math Authorizations!

Speed

Quiz

Welcome! This quiz will test your math skills for figuring out service authorization hours. Good Luck! Warning: Your time won't reset if you get a question wrong!

Let's go?

Speed up!

TURBO

Press the button!

00:30

Question 1

00:30

Question 2

00:30

Question 3

00:30

Question 4

00:30

Question 5

00:30

Question 6

00:30

Final Question!

Congratulations

Quiz completed! You did it!

FIRST prize

Please Put Speed Racer Math Ninja in adobe chat!

Back to Galaxy

CRM Case Guide quiz

Use your CRM Case Guide section in your NexCell Notes as a resource!

start

question 1/10

OPPONENT’STURN

YOURTURN

Which case will you always resolve and close? Meaning that no further action is needed on the case.

Supervisor Callback Case

MOU Verbal Agreement Case

Fulfillment Case

WELL DONE!

YOURTURN

next

question 2/10

OPPONENT’STURN

YOURTURN

What Queue would you assign a Supervisor Callback Case to?

NY CDPAP Registration

NY CDPAP Escalation Management

WELL DONE!

YOURTURN

next

Question 3/10

OPPONENT’STURN

YOURTURN

What Category would you use for a fulfillment case for English paperwork?

NY CDPAP Inquiry

Povider Specific Paperwork

NY CDPAP Supervisor

Customer Facing Technical Issue

WELL DONE!

YOURTURN

next

question 4/10

OPPONENT’STURN

YOURTURN

How do you finish completing a Supervisor callback Case?

Cancel Case

Resolve and Close

Save and Close

WELL DONE!

YOURTURN

next

question 5/10

Which case utilizes this template? Name: Best Number: Description of Issue: Expected Results: Steps Taken:

OPPONENT’STURN

YOURTURN

Fulfillment Case

System Issues Case

MOU Verbal Agreement

WELL DONE!

YOURTURN

next

question 6/10

OPPONENT’STURN

YOURTURN

What will the status of a MOU Verbal Agreement Case be when you have completed it correctly?

Active

Resolved

Cancelled

WELL DONE!

YOURTURN

next

question 7/10

OPPONENT’STURN

YOURTURN

What will the status of a Fulfillment case be when you have completed it correctly?

Active

Resolved

Cancelled

WELL DONE!

YOURTURN

next

question 8/10

You notice this case in the Consumer's Recent Cases tile in CRM. Was this case completed correctly?

OPPONENT’STURN

YOURTURN

Yes

No

WELL DONE!

YOURTURN

next

question 9/10

OPPONENT’STURN

YOURTURN

Which case requires caller system troubleshooting before creating it?

MOU Verbal AgreementCase

Fulfillment Case

System Issues Case

WELL DONE!

YOURTURN

next

question 10/10

OPPONENT’STURN

YOURTURN

How do you finish completing a MOU Verbal Agreement Case?

Save and Close

Resolve and Close

Cancel Case

WELL DONE!

YOURTURN

next

OPPONENT’STURN

YOU WIN!

Put the following code in Adobe Chat: CRM Case Ninja

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YOU LOOSE!

yourturn

try again