M8 Greeting Patients

Greeting Patients

Basic Services

Start

Prioritizing Patients before paperwork

In Person Greeting

Phone Greeting

Agenda

Positive Donor Identification

Alternate forms of ID

Quiz

Learning objectives

Understand the importance of prioritizing patient care over administrative tasks.

Familiarize yourself with the DOT guidelines for positive donor identification

Recognize acceptable forms of identification

Explore alternate identification methods for situations where traditional IDs are unavailable

prioritizing patients

Patients before paperwork

Prioritizing Patient care

Streamlined Protocols

Continuous Training

• Ensure those who need immediate

attention are seen right away.

• Direct patient care

• Focus on patient-centered care principles

and empathy.

• Immediate care for injuries, no lobby

wait time.

• Barcode placement during specimen

collection or in the exam room

• Reinforce the importance of our patient's unique needs

• Paperwork completed in the patient's

presence

In-person greetings

Phone greetings

Positive donor identification

Provide Appropriate Identification

Donors must present a valid form of photo identification at the start of the collection process.

Acceptable ID's

• Driver's license
• Employee badge (issued by the employer)
• Federal, State, or local government issued ID
• School ID

Verify Identity if no ID

If the donor cannot provide identification, contact the Point of Contact (POC) listed on the protocol to verify the identity.

Do Not proceed without ID

The collection process should not continue untill positive Identification is confirmed.

Report Issues

If the collection cannot be completed, contact the Designated Employer Representative (DER) immediately.

Alternate Identifications

Employer Representative Restrictions

Two forms of ID & Signature verification

Alternative identifications

• Can not be a co-worker or another safety-sensitive employee

• Donor must provide two items of ID with their signature.

• Accepted forms depend on the specific DOT administration (FMCSA, FAA, FRA, FTA, PHMSA) regulations and guidance documents detail acceptable IDs.

• Compare the donor's signature.

• If signatures match, proceed with the collection.

• If signatures do not match, note "signature verification is unconfirmed" in remarks.

Questions on ID's? Call "unable to provide services" line for any ID-related queries

Conclusion

Uphold standards for excellence in patient care and community service

Implementing DOT-recommended procedures for accurately Identifying donors

Prioritize patient care over administrative tasks

Identified acceptable IDs and explored alternative methods

Quiz Time

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End of the quiz!

Great Job!

ID Verification Form

When a patient has no ID, call and verify patient's identity with the POC and utilize this form.

Federal, State or Local Government issues ID

Passports, work visa, permanant resident, etc...

Student ID Card

From any High School or College

Employee Badge

Issued by the employer

Driver License

Any valid state issued Driver's License