SYSTEM ACTIVATION & TROUBLESHOOTING
Click here to begin
Do you need to Activate or Troubleshoot your system?
Activate
Turn on your system
Troubleshoot
Reboot
Not sure?
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If at any point you feel unsafe or need in person assistance please reach out to Customer Support.
Turn your system ON
Click through buttons 1-4 for step-by-step instructions
Sytem ON Instructions:
1. SOLAR BREAKERS
2. DISCONNECTS
3. INVERTERS
4. BATTERIES
(If your solar system does not include a battery, steps including the battery do not apply)
SYSTEM OFF
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Reboot (Turn OFF) Your System
Click through buttons 1-4 for step-by-step instructions
Sytem OFF Instructions:
1. INVERTERS
2. BATTERIES
(If your solar system does not include a battery, steps including the battery do not apply)
3. DISCONNECTS
4. SOLAR BREAKERS
Depending on your system configuration, you may temporarily lose power to your home while you reset your system. Make sure you are prepared before proceeding.
After completing these steps, wait 5 minutes before clicking FINISH
FINISH
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YOU ARE DONE!
You should be able to see production in your Sunrun app in 24-48 hours
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We're here to help
Get support based on your equipment and production information.
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Speak with a Specialist
Call Customer Engagement
1 (855) 478-6786
In case of an emergency, please call 911 first.
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Turn ON your solar breakers
found in the electric panel
Open the electric panel cover
I can't find my electric panel
NEXT
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Turn ON your solar breakers
found in the electric panel
Turn ON your solar breaker
I can't find the solar breakers
NEXT
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Turn OFF your solar breakers
found in the electric panel
Open the electric panel cover
I can't find my electric panel
NEXT
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Turn OFF your solar breakers
found in the electric panel
Turn OFF your solar breaker
I can't find the solar breakers
NEXT
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Turn ON your disconnect(s)
between the electric panel and inverter
Locate the disconnect lever(s)
I can't find the disconnect(s)
NEXT
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Turn ON your disconnect(s)
Reverse the switch so it shows it's starting position
between the electric panel and inverter
Move the lever to the ON position
I need help with the lever
NEXT
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Turn OFF your disconnect(s)
between the electric panel and inverter
Locate the disconnect lever(s)
I can't find the disconnect(s)
NEXT
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Turn OFF your disconnect(s)
between the electric panel and inverter
Move the lever to the OFF position
I need help with the lever
NEXT
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Who is your inverter manufacturer?
Select your manufacturer below for manufacturer specific steps.
I don't know my manufacturer
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Who is your inverter manufacturer?
Select your manufacturer below for manufacturer specific steps.
I don't know my manufacturer
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Turn ON your SolarEdge Inverter
Turn the black knob clockwise to the ON position
My inverter looks different
I need help locating the knob
NEXT
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Turn ON your SolarEdge Inverter
Move the toggle from the O (OFF) to the I (ON) position
I need help locating the toggle
NEXT
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Turn ON your SolarEdge Inverter
Confirm the status of your inverter by checking the indicator lights
It will take about five minutes for your system to fully connect.
NEXT
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Turn OFF your SolarEdge Inverter
Move the toggle from theI (ON) to the O (OFF) position
I need help locating the toggle
NEXT
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Turn OFF your SolarEdge Inverter
Turn the black knob counter-clockwise to the OFF position
I need help locating the knob
NEXT
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Turn OFF your SolarEdge Inverter
Confirm the status of your inverter by checking the indicator lights
If the lights are off, your inverter is off. It will take about five minutes for your system to fully shut down.
NEXT
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Turn ON your Delta Inverter
Turn the red switch 90° clockwise to the ON position
I need help locating the switch
NEXT
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Turn ON your Delta Inverter
Confirm the status of your inverter by checking the indicator lights
It will take about five minutes for your system to fully connect.
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Turn OFF your Delta Inverter
Turn the red switch 90° counter-clockwise to the OFF position
I need help locating the switch
NEXT
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Turn OFF your Delta Inverter
Confirm the status of your inverter by checking the indicator lights
If the lights are off, your inverter is off. It will take about five minutes for your system to fully shut down.
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Turn ON your Enphase Inverter
Open the inverter door using the latches
I need help locating the equipment
NEXT
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Turn ON your Enphase Inverter
Move all breakers to the ON position (towards the center)
I need help with the breakers
NEXT
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Turn ON your Enphase Inverter
Confirm the status of your inverter by checking the indicator lights
It will take about five minutes for your system to fully connect.
NEXT
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Turn OFF your Enphase Inverter
Open the inverter door using the latches
I need help locating the equipment
NEXT
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Turn OFF your Enphase Inverter
Move all breakers to the OFF position (towards the edge of the panel)
I need help with the breakers
NEXT
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Turn OFF your Enphase Inverter
Confirm the status of your inverter by checking the indicator lights
If the lights are off, your inverter is off. It will take about five minutes for your system to fully shut down.
NEXT
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Choose your model below.
TESLA POWERWALL 3
TESLA POWERWALL PLUS
These steps only apply for customers with a Powerwall 3 or Powerwall +. Make sure you have the Tesla equipment that looks like the equipment above before proceeding.
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Choose your model below.
TESLA POWERWALL 3
TESLA POWERWALL PLUS
These steps only apply for customers with a Powerwall 3 or Powerwall +. Make sure you have the Tesla equipment that looks like the equipment above before proceeding.
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Turn ON your Tesla PW 3
Locate and turn ON the Tesla Gateway
(If you do not have a Tesla Gateway skip this step)
I need help turning on the gateway
NEXT
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Turn ON your Tesla PW 3
Locate the battery
I need help finding the battery
NEXT
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Turn ON your Tesla PW 3
Lift the toggle switch cover and turn ON the battery.
I need help turning on the battery
NEXT
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Turn ON your Tesla PW 3
Confirm the status of your battery by checking the indicator lights
The Tesla T will flash red, then will turn to a solid white after approximately 5 minutes.
NEXT
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Turn OFF your Tesla PW 3
Locate the battery
I need help finding the battery
NEXT
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Turn OFF your Tesla PW 3
Find the OFF switch and turn OFF the battery.
I need help turning off the battery
NEXT
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Turn OFF your Tesla PW 3
Locate and turn OFF the Tesla Gateway
(If you do not have a Tesla Gateway skip this step)
I need help turning off the panel
NEXT
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Turn OFF your Tesla PW 3
Confirm the status of your battery by checking the indicator lights
The Tesla T will turn off if steps are all followed correctly.
NEXT
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Turn ON your Tesla PW+
Locate and turn ON the Tesla Gateway
(The Tesla Gateway is right above the battery with a T on it)
I need help turning on the panel
NEXT
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Turn ON your Tesla PW+
Locate and turn ON the battery
I need help turning on the battery
NEXT
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Turn ON your Tesla PW+
Confirm the status of your battery by checking the indicator lights
It will take about five minutes for your system to fully connect.
NEXT
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Turn OFF your Tesla PW+
Locate and turn OFF the battery
I need help turning off the battery
NEXT
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Turn OFF your Tesla PW 2 & PW+
Locate and turn OFF the Tesla Gateway
(The Tesla Gateway is right above the battery with a T on it)
I need help turning off the panel
NEXT
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Turn ON your Tesla PW 2 & PW+
Confirm the status of your battery by checking the indicator lights
It will take about five minutes for your system to fully connect.
NEXT
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What battery model do you have?
Select your battery's model below for model specific steps.
TESLA POWERWALL 2
LG CHEM V1 & V2
LG CHEM V3
SOLAREDGE BATTERY
I can't find my battery
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What battery model do you have?
Select your battery's model below for model specific steps.
TESLA POWERWALL 2
LG CHEM V1 & V2
LG CHEM V3
SOLAREDGE BATTERY
I can't find my battery
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Turn ON your Tesla PW 2 & PW+
Locate and turn ON the Tesla Gateway
(The Tesla Gateway looks like a smaller version of the Tesla battery)
I need help turning on the panel
NEXT
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Turn ON your Tesla PW 2 & PW+
Locate and turn ON the battery
I need help turning on the battery
NEXT
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Turn ON your Tesla PW 2 & PW+
Confirm the status of your battery by checking the indicator lights
It will take about five minutes for your system to fully connect.
NEXT
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Turn OFF your Tesla PW 2 & PW+
Locate and turn OFF the battery
I need help turning off the battery
NEXT
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Turn OFF your Tesla PW 2 & PW+
Locate and turn OFF the Tesla Gateway
(The Tesla Gateway looks like a smaller version of the Tesla battery)
I need help turning off the panel
NEXT
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Turn OFF your Tesla PW 2 & PW+
Confirm the status of your battery by checking the indicator lights
If the lights are off, your battery is off. It will take about five minutes for your system to fully shut down.
NEXT
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Turn ON your LG Chem V1 & V2
Locate and turn ON the battery control panel
(If your battery control panel doesn't have a switch, skip this step)
I can't find the battery control panel
NEXT
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Turn ON your LG Chem V1 & V2
Locate the battery and open the door
I need help finding the battery
NEXT
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Turn ON your LG Chem V1 & V2
Turn ON the power switch, then turn ON the breakers in the battery
I need help with this step
NEXT
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Turn ON your LG Chem V1 & V2
Confirm the status of your battery by checking the indicator lights
It will take about five minutes for your system to fully connect.
NEXT
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Turn OFF your LG Chem V1 & V2
Locate the battery and open the door.
I need help finding the battery
NEXT
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Turn OFF your LG Chem V1 & V2
Turn OFF the breakers in the battery, then turn OFF the power switch.
I need help with this step
NEXT
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Turn OFF your LG Chem V1 & V2
Locate and turn OFF the battery control panel
(If your battery control panel doesn't have a switch, skip this step)
I can't find the battery control panel
NEXT
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Turn OFF your LG Chem V1 & V2
Confirm the status of your battery by checking the indicator lights
If the lights are off, your battery is off. It will take about five minutes for your system to fully shut down.
NEXT
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Turn ON your LG Chem V3
Locate and turn ON the battery control panel
(If your battery control panel doesn't have a switch, skip this step)
I can't find the battery control panel
NEXT
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Turn ON your LG Chem V3
Locate the battery and open the door
I can't find the battery
NEXT
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Turn ON your LG Chem V3
Turn ON the breakers in the battery
I need help with this step
NEXT
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Turn ON your LG Chem V3
Confirm the status of your battery by checking the indicator lights
It will take about five minutes for your system to fully connect
NEXT
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Turn OFF your LG Chem V3
Locate the battery and open the door
I can't find the battery
NEXT
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Turn OFF your LG Chem V3
Turn OFF the breakers in the battery
I need help with this step
NEXT
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Turn OFF your LG Chem V3
Locate and turn OFF the battery control panel
(If your battery control panel doesn't have a srwitch, skip this step)
I can't find the battery control panel
NEXT
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Turn OFF your LG Chem V3
Confirm the status of your battery by checking the indicator lights
If the lights are off, your battery is off. It will take about five minutes for your system to fully shut down.
NEXT
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Turn ON your SolarEdge Battery
Locate and turn ON the battery control panel
(If your battery control panel doesn't have a switch, skip this step)
I can't find the battery control panel
NEXT
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Turn ON your SolarEdge Battery
Locate the battery and open the door
I can't find the battery
NEXT
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Turn ON your SolarEdge Battery
Turn ON the breakers in the battery, then flip ON the toggle switch
I need help with this step
NEXT
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Turn ON your SolarEdge Battery
Confirm the status of your battery by checking the indicator lights
It will take about five minutes for your system to fully connect
NEXT
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Turn OFF your SolarEdge Battery
Locate the battery and open the door
I can't find the battery
NEXT
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Turn OFF your SolarEdge Battery
Turn OFF the breakers in the battery, then flip OFF the toggle switch
I need help with this step
NEXT
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Turn OFF your SolarEdge Battery
Locate and turn OFF the battery control panel
(If your battery control panel doesn't have a switch, skip this step)
I can't find the battery control panel
NEXT
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Turn OFF your SolarEdge Battery
Confirm the status of your battery by checking the indicator lights
If the lights are off, your battery is off. It will take about five minutes for your system to fully shut down.
NEXT
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Locations & Configurations
You can find your solar breakers in one of the three equipment types:
1. Main panel
2. Load Center
3. Tesla Gateway
The main panel and load center will be located in one of the following three meter combinations.
Helpful Tips:
Your electric panel may or may not be connected to your utility meter.In California and Hawaii, the electric panel is typically combined with the electric meter.In other markets, the electric panel typically stands alone near the electric meter. You may also find it inside your home. Common locations can include:
- Garage
- Basement
- Other detached structures
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Locations & Configurations
You can find your solar breakers in one of the three equipment types:
1. Main panel
2. Load Center
3. Tesla Gateway
The main panel and load center will be located in one of the following three meter combinations.
Helpful Tips:
Your electric panel may or may not be connected to your utility meter.In California and Hawaii, the electric panel is typically combined with the electric meter.In other markets, the electric panel typically stands alone near the electric meter. You may also find it inside your home. Common locations can include:
- Garage
- Basement
- Other detached structures
Get support
Turn ON your Growatt inverter
Turn the red switch clockwise to the ON position
I need help locating the switch
My inverter looks different
NEXT
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Turn ON your Growatt inverter
It will take about 5 minutes after turning on your system to fully connect.
Click here to speak to a specialist
NEXT
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Turn OFF your Growatt inverter
Turn the red switch counter clockwise to the OFF position
Once the LED lights have gone out, the inverter is shut down.
My inverter looks different
I need help locating the switch
NEXT
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Turn ON your Fronius inverter
Turn the black knob to the ON position
We will contact you in the next few days if your system needs additional support.
My inverter looks different
I need help locating the knob
NEXT
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Turn ON your Fronius inverter
Check the indicator lights to ensure inverter is on
Once the LED lights turn on, the inverter is on.
My inverter looks different
I need help locating the knob
NEXT
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Turn OFF your Fronius inverter
Turn the black knob to the OFF position
Once the LED lights have gone out, the inverter is shut down.
My inverter looks different
I need help locating the knob
NEXT
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Turn OFF your Fronius inverter
Check the indicator lights to ensure inverter is OFF
We will contact you in the next few days if your system needs additional support.
My inverter looks different
I need help locating the knob
NEXT
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Turn OFF your ABB inverter
Turn the large black knob labeled "DC Disconnect" to the OFF position
Once the LED lights have gone out, the inverter is shut down.
My inverter looks different
I need help locating the knob
NEXT
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Turn OFF your ABB inverter
Check the indicator lights to ensure inverter is OFF
We will contact you in the next few days if your system needs additional support.
My inverter looks different
I need help locating the indicator lights
NEXT
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Turn ON your ABB inverter
Turn the large black knob labeled "DC Disconnect" to the ON position
Once the LED lights turn on, the inverter is on.
My inverter looks different
I need help locating the knob
NEXT
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Turn ON your ABB inverter
Check the indicator lights to ensure inverter is ON.*
We will contact you in the next few days if your system needs additional support.
*It may take about 5 minutes for your system to fully connect
My inverter looks different
I need help locating the indicator lights
NEXT
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Turn ON your Ginlong inverter
Turn the black switch labeled "DC Switch" to the ON position
Once the LED lights turn on, the inverter is on.
My inverter looks different
I need help locating the switch
NEXT
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Turn ON your Ginlong inverter
Check the indicator lights to ensure inverter is ON.*
We will contact you in the next few days if your system needs additional support.
*It may take about 5 minutes for your system to fully connect
My inverter looks different
I need help locating the indicator lights
NEXT
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Turn OFF your Ginlong inverter
Turn the black switch labeled "DC Switch" to the OFF position
Once the LED lights turn off, the inverter is off.
My inverter looks different
I need help locating the switch
NEXT
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Turn OFF your Ginlong inverter
Check the indicator lights to ensure inverter is OFF.
We will contact you in the next few days if your system needs additional support.
My inverter looks different
I need help locating the indicator lights
NEXT
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Turn ON your SMA inverter
Turn the black knob to the ON position
Once the LED lights turn on, the inverter is on.
My inverter looks different
I need help locating the knob
NEXT
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Turn ON your SMA inverter
Check the indicator lights to ensure inverter is ON.*
We will contact you in the next few days if your system needs additional support.
*It may take about 5 minutes for your system to fully connect
My inverter looks different
I need help locating the indicator lights
NEXT
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Turn OFF your SMA inverter
Turn the black knob to the OFF position
Once the LED lights turn off, the inverter is off.
My inverter looks different
I need help locating the knob
NEXT
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Turn OFF your SMA inverter
Check the indicator lights to ensure inverter is OFF.*
We will contact you in the next few days if your system needs additional support.
*It may take about 5 minutes for your system to fully connect
My inverter looks different
I need help locating the indicator lights
NEXT
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Solar Batteries
Locating your battery control panel
The red toggle switch to turn the battery on is located in the bottom right corner of the control panel box. Turn the switch to the left to turn it ON.
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Solar Batteries
Turning on your panel
There is a latch on the right hand side to open the Tesla control panel.
Within the Tesla control panel, there will be electrical breakers. Turn all of the breakers to the ON position, or toward the center of the panel.
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Solar Batteries
Locating your battery control panel
The red toggle switch to turn the battery on is located in the bottom right corner of the control panel box.Turn the switch to the right to turn it OFF.
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Solar Inverters
My inverter looks different
If your ABB inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
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Safety Disconnects
Turning off your disconnect
You will feel some resistance when you go to turn your disconnect lever on or off. Don't be alarmed! This is to be expected and you will not break the lever by pushing with a little force.
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Solar Batteries
Locating your battery
A battery is typically installed outside near a customer's other electrical equipment.They could also be found inside your home. Common areas to look are the garage, basement, or utility room.
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Solar Inverters
Locating the red switch
The red knob is located on the bottom of the inverter.
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Solar Batteries
Locating your battery
There is a little door on the upper righthand side of the battery; hold the latch and turn it counterclockwise to open the door.
There will be a second set of latches you will open to access the battery's controls.
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Solar Inverters
Locating the black knob
The black knob is located on the lefthand side of the bottom of the inverter.
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Solar Inverters
Locating the black knob
The black knob is located on the lefthand side of the bottom of the inverter.
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Solar Inverters
Determining your inverter manufacturer
To find your inverter manufacturer you need to: 1) Find your inverter. An inverter is typically installed outside near your other electrical equipment. However, some electric panels are installed indoors. Indoor locations can include the garage, basement, or utility room. 2) Look for the logo. Once you find your inverter, it should have the manufacturer's logo on or around the equipment.
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Solar Batteries
Turning on the battery
The Powerwall's ON/OFF switch is located on the upper-right side of the battery. Click on the upper part of the switch to turn the battery ON.
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Solar Inverters
My inverter looks different
If your Lunar inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
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Solar Batteries
Turning on the battery breaker(s)
Turn the black power switch into the ON position by pressing the lefthand side (I).
Then, move all of the battery breakers up into the ON position,
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Solar Inverters
Locating the black switch
The black switch is located on the bottom of the inverter.
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Solar Inverters
Locating the indicator lights
The indicator lights are located on the bottom right corner of the inverter.
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Solar Inverters
Locating the indicator lights
The indicator lights are located on the left side of the center of the inverter.
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Solar Inverters
My inverter looks different
If your Fronius inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
My inverter looks different
If your Fronius inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Batteries
Locating your battery
There is a large door on the lower-right corner of the battery; pull the two latches toward you. BE PREPARED for the 5lb cover to come off! There will be a second set of latches you will open to access the battery's controls.
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Solar Batteries
Locating your battery
There is a little door on the upper righthand side of the battery; hold the latch and turn it counterclockwise to open the door.
There will be a second set of latches you will open to access the battery's controls.
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Solar Inverters
Locating the indicator lights
The indicator lights are located on the l front-center of the inverter.
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Solar Inverters
Locating the black knob
The black knob is located below the inverter.
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Solar Batteries
Turning off the battery breaker(s)
Turn all of the battery breakers up into the OFF position.
The battery's on/off switch is located directly below the battery's breakers. Move the switch from the middle to the left into the O or OFF position.
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Safety Disconnects
Turning off your disconnect
You will feel some resistance when you go to turn your disconnect lever on or off. Don't be alarmed! This is to be expected and you will not break the lever by pushing with a little force.
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Solar Batteries
Turning on the battery breaker(s)
Turn all of the battery breakers up into the ON position.
The battery's on/off switch is located directly below the battery's breakers. Move the switch from the right to the middle into the I or ON option.
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Solar Inverters
My inverter looks different
If your ABB inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Batteries
Locating your battery
There is a large door on the lower-right corner of the battery; pull the two latches toward you. BE PREPARED for the 5lb cover to come off! There will be a second set of latches you will open to access the battery's controls.
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Solar Batteries
Locating your battery
There is a little door on the upper lefthand side of the battery; pull the two latches toward you, and the cover will come off.
There will be a second set of latches you will open to access the battery's controls.
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Solar Inverters
Locating the hatch door
On top of the upper cabinet there is a little hatch door that opens sideways like a book. Open that.
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Solar Inverters
My inverter looks different
If your ABB inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Batteries
Turning off the battery
The Powerwall's ON/OFF switch is located on the upper-right side of the battery. Click on the lower part of the switch to turn the battery OFF.
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Solar Inverters
My inverter looks different
If your Ginlong inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
Determining your inverter manufacturer
To find your inverter manufacturer you need to: 1) Find your inverter. An inverter is typically installed outside near your other electrical equipment. However, some electric panels are installed indoors. Indoor locations can include the garage, basement, or utility room. 2) Look for the logo. Once you find your inverter, it should have the manufacturer's logo on or around the equipment.
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Solar Inverters
Locating the red switch
The red switch is located on the lefthand side of the bottom of the inverter, directly below the bottom-left screw
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Solar Batteries
Locating your battery control panel
Turn the black power switch into the OFF position by pressing the righthand side (0).
Then, move all of the battery breakers down into the OFF position.
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Solar Inverters
My inverter looks different
If your Lunar inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
My inverter looks different
If your Lunar inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
Locating the indicator lights
The indicator lights are located on the top right corner of the inverter when the cabinet is closed.
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Solar Batteries
Turning on the battery breaker(s)
Turn all of the battery's breakers up into the ON position.
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Solar Inverters
My inverter looks different
If your Lunar inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
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Solar Inverters
Locating the indicator lights
The indicator lights are located on the bottom right corner of the inverter.
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Solar Inverters
Locating the black knob
The black knob is located on the right side of the inverter after opening the cabinet.
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Solar Inverters
My inverter looks different
If your Ginlong inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
My inverter looks different
If your Fronius inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
Get support
Solar Inverters
Determining your inverter manufacturer
To find your inverter manufacturer you need to: 1) Find your inverter. An inverter is typically installed outside near your other electrical equipment. However, some electric panels are installed indoors. Indoor locations can include the garage, basement, or utility room. 2) Look for the logo. Once you find your inverter, it should have the manufacturer's logo on or around the equipment.
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Solar Inverters
Locating the red switch
The red knob is located on the bottom of the inverter.
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Solar Inverters
My inverter looks different
If your SMA inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
Locating the black switch
The black switch is located on the bottom of the inverter.
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Solar Inverters
Locating the black knob
The black knob is located below the inverter.
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Solar Inverters
My inverter looks different
If your Ginlong inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
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Solar Batteries
Turning off the battery breaker(s)
Turn all of the battery's breakers down into the OFF position.
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Solar Inverters
Determining your inverter manufacturer
To find your inverter manufacturer you need to: 1) Find your inverter. An inverter is typically installed outside near your other electrical equipment. However, some electric panels are installed indoors. Indoor locations can include the garage, basement, or utility room. 2) Look for the logo. Once you find your inverter, it should have the manufacturer's logo on or around the equipment.
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Safety Disconnects
Locating your disconnect
Safety disconnects are typically mounted to the wall between the solar inverter and the utility meter. Most systems will have at least one disconnect.
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Solar Inverters
Locating the black knob
The black knob is located on the lefthand side of the bottom of the inverter.
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Solar Batteries
Locating your battery
A battery is typically installed outside near a customer's other electrical equipment.They could also be found inside your home. Common areas to look are the garage, basement, or utility room.
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Solar Inverters
My inverter looks different
If your Ginlong inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
My inverter looks different
If your Fronius inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Batteries
Locating your battery control panel
The red toggle switch to turn the battery on is located in the bottom righthand corner of the control panel box.Turn the switch to the left to turn it ON.
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Solar Inverters
Locating the indicator lights
The indicator lights are located on the l front-center of the inverter.
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Solar Inverters
Locating the red switch
The red switch is located on the lefthand side of the bottom of the inverter, directly below the bottom-left screw
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Solar Inverters
Locating the indicator lights
The indicator lights are located on the top right corner of the inverter when the cabinet is closed.
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Solar Inverters
Locating the black knob
The black knob is located on the lefthand side of the bottom of the inverter.
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Solar Inverters
My inverter looks different
If your Lunar inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
Locating the indicator lights
The indicator lights are located on the left side of the center of the inverter.
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Solar Inverters
My inverter looks different
If your SMA inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Breakers
Identifying your solar breakers
The solar breakers could be labeled solar breakers, inverter breakers or photovoltaic (PV) breakers. They will typically have an accompanying sticker or other form of clear identification.
Subpanel: If your solar breakers is installed inside a subpanel, go to your subpanel to complete this step. No solar breaker: If your system is is tied directly into your electrical meter, you will skip this step.
Get support
Solar Breakers
Identifying your solar breakers
The solar breakers could be labeled solar breakers, inverter breakers or photovoltaic (PV) breakers. They will typically have an accompanying sticker or other form of clear identification.
Subpanel: If your solar breakers is installed inside a subpanel, go to your subpanel to complete this step. No solar breaker: If your system is is tied directly into your electrical meter, you will skip this step.
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Solar Batteries
Locating your battery control panel
The red toggle switch to turn the battery on is located in the bottom right corner of the control panel box. Turn the switch to the left to turn it ON.
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Safety Disconnects
Locating your disconnect
Safety disconnects are typically mounted to the wall between the solar inverter and the utility meter. Most systems will have at least one disconnect.
Get support
Solar Batteries
Locating your battery control panel
The red toggle switch to turn the battery off is located in the bottom righthand corner of the control panel box.Turn the switch to the right to turn it OFF.
Get support
Solar Inverters
My inverter looks different
If your Growatt inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Batteries
Locating your battery control panel
The red toggle switch to turn the battery on is located in the bottom right corner of the control panel box.Turn the switch to the left to turn it ON.
Get support
Solar Inverters
My inverter looks different
If your SMA inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
My inverter looks different
If your Growatt inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Batteries
Locating your battery control panel
There is a little door on the upper lefthand side of the battery; pull the two latches toward you, and the cover will come off.
There will be a second set of latches you will open to access the battery's controls.
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Solar Inverters
My inverter looks different
If your ABB inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
My inverter looks different
If your Lunar inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Batteries
Turning off your panel
There is a latch on the right hand side to open the Tesla control panel.
Within the Tesla control panel, there will be electrical breakers. Turn all of the breakers to the OFF position, or toward the edge of the panel.
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Solar Inverters
Locating the hatch door
On top of the upper cabinet there is a little hatch door that opens sideways like a book. Open that.
Get support
Solar Inverters
My inverter looks different
If your SMA inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
Locating the black knob
The black knob is located on the right side of the inverter after opening the cabinet.
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Solar Inverters
Solar Inverters
My inverter looks different
My inverter looks different
If your SolarEdge inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If your SolarEdge inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Get support
Solar Inverters
Locating the knob
The black knob is located in the middle of the inverter towards the bottom. It is typically labeled 'Photovoltaic DC Disconnect' and has reference to a photovoltaic (solar) system, as labeled in the picture.
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Solar Inverters
Locating the toggle
The toggle is found if you run your finger between the two inverter components, directly below the 'S' in SolarEdge
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Solar Inverters
Locating the toggle
The toggle is found if you run your finger between the two inverter components, directly below the 'S' in SolarEdge
Get support
Solar Inverters
Locating the knob
The black knob is located in the middle of the inveter towards the bottom. It is typically labeled 'Photovoltaic DC Disconnect' and has reference to a photovoltaic (solar) system, as labeled in the picture.
Get support
Solar Inverters
Locating the switch
The red switch is located underneath the inverter towards the middle. You will see the words 'DC Disconnect' and 'OFF' right above the knob location.If the knob is facing you, it is OFF. If it is facing away from you, it is ON.
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Solar Inverters
Locating the switch
The red switch is located underneath the inverter towards the middle. You will see the words 'DC Disconnect' and 'OFF' right above the knob location.If the knob is facing you, it is OFF. If it is facing away from you, it is ON.
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Solar Inverters
Locating the equipment
The micro-inverters connect in a solar control panel; this should be labeled Enphase. There should be one or more warning stickers on the combiner box. Open the latches on the right-hand side of the box by pulling them towards you (there should be two); one towards the top and one towards the bottom.
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Solar Inverters
Locating the equipment
There are usually 2-5 inverter breakers depending on the system size.A clicking is normal when switching on your breakers!
Get support
Solar Inverters
Locating the equipment
The micro-inverters connect in a solar control panel; this should be labeled Enphase. There should be one or more warning stickers on the combiner box. Open the latches on the right-hand side of the box by pulling them towards you (there should be two); one towards the top and one towards the bottom.
Get support
Solar Inverters
Locating the equipment
There are usually 2-5 inverter breakers depending on the system size.A clicking is normal when switching on your breakers!
Get support
Solar Batteries
Turning on your panel
There is a latch on the right hand side to open the Tesla control panel.
Within the Tesla control panel, there will be electrical breakers. Turn all of the breakers to the ON position, or toward the center of the panel.
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Solar Batteries
Turning on the battery
The Powerwall's ON/OFF switch is located on the upper left side of the battery under the toggle switch cover.
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Solar Batteries
Turning on the battery
You must hold the toggle cover open to access the ON button on the Powerwall 3. Only the OFF button is accessible without lifting the cover.
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Solar Batteries
Turning on the battery
The Powerwall's ON/OFF switch is located on the upper left side of the battery under the toggle switch cover.
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Solar Batteries
Turning on the battery
The OFF button is accessible without lifting the cover. Only the ON button is accessed by lifting the toggle cover.
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Solar Batteries
Turning off your panel
There is a latch on the right hand side to open the Tesla control panel.
Within the Tesla control panel, there will be electrical breakers. Turn all of the breakers to the OFF position, or toward the edge of the panel.
Get support
Solar Batteries
Turning on your panel
There is a latch on the right hand side to open the Tesla control panel.
Within the Tesla control panel, there will be electrical breakers. Turn all of the breakers to the ON position, or toward the center of the panel.
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Solar Batteries
Turning on the battery
The Powerwall's ON/OFF switch is located on the upper-right side of the battery. Click on the upper part of the switch to turn the battery ON.
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Solar Batteries
Turning off the battery
The Powerwall's ON/OFF switch is located on the upper-right side of the battery. Click on the lower part of the switch to turn the battery OFF.
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Solar Batteries
Turning off your panel
There is a latch on the right hand side to open the Tesla control panel.
Within the Tesla control panel, there will be electrical breakers. Turn all of the breakers to the OFF position, or toward the edge of the panel.
Get support
Equipment Activation + Troubleshooting Guide
Sunrun
Created on August 9, 2024
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Transcript
SYSTEM ACTIVATION & TROUBLESHOOTING
Click here to begin
Do you need to Activate or Troubleshoot your system?
Activate
Turn on your system
Troubleshoot
Reboot
Not sure?
Get support
If at any point you feel unsafe or need in person assistance please reach out to Customer Support.
Turn your system ON
Click through buttons 1-4 for step-by-step instructions
Sytem ON Instructions:
1. SOLAR BREAKERS
2. DISCONNECTS
3. INVERTERS
4. BATTERIES
(If your solar system does not include a battery, steps including the battery do not apply)
SYSTEM OFF
Get support
Reboot (Turn OFF) Your System
Click through buttons 1-4 for step-by-step instructions
Sytem OFF Instructions:
1. INVERTERS
2. BATTERIES
(If your solar system does not include a battery, steps including the battery do not apply)
3. DISCONNECTS
4. SOLAR BREAKERS
Depending on your system configuration, you may temporarily lose power to your home while you reset your system. Make sure you are prepared before proceeding.
After completing these steps, wait 5 minutes before clicking FINISH
FINISH
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YOU ARE DONE!
You should be able to see production in your Sunrun app in 24-48 hours
Get support
We're here to help
Get support based on your equipment and production information.
Live chat with a Specialist
Download the Sunrun App today!
Download on Apple
Download on Google
Speak with a Specialist
Call Customer Engagement
1 (855) 478-6786
In case of an emergency, please call 911 first.
Get support
Turn ON your solar breakers
found in the electric panel
Open the electric panel cover
I can't find my electric panel
NEXT
Get support
Turn ON your solar breakers
found in the electric panel
Turn ON your solar breaker
I can't find the solar breakers
NEXT
Get support
Turn OFF your solar breakers
found in the electric panel
Open the electric panel cover
I can't find my electric panel
NEXT
Get support
Turn OFF your solar breakers
found in the electric panel
Turn OFF your solar breaker
I can't find the solar breakers
NEXT
Get support
Turn ON your disconnect(s)
between the electric panel and inverter
Locate the disconnect lever(s)
I can't find the disconnect(s)
NEXT
Get support
Turn ON your disconnect(s)
Reverse the switch so it shows it's starting position
between the electric panel and inverter
Move the lever to the ON position
I need help with the lever
NEXT
Get support
Turn OFF your disconnect(s)
between the electric panel and inverter
Locate the disconnect lever(s)
I can't find the disconnect(s)
NEXT
Get support
Turn OFF your disconnect(s)
between the electric panel and inverter
Move the lever to the OFF position
I need help with the lever
NEXT
Get support
Who is your inverter manufacturer?
Select your manufacturer below for manufacturer specific steps.
I don't know my manufacturer
Get support
Who is your inverter manufacturer?
Select your manufacturer below for manufacturer specific steps.
I don't know my manufacturer
Get support
Turn ON your SolarEdge Inverter
Turn the black knob clockwise to the ON position
My inverter looks different
I need help locating the knob
NEXT
Get support
Turn ON your SolarEdge Inverter
Move the toggle from the O (OFF) to the I (ON) position
I need help locating the toggle
NEXT
Get support
Turn ON your SolarEdge Inverter
Confirm the status of your inverter by checking the indicator lights
It will take about five minutes for your system to fully connect.
NEXT
Get support
Get support
Turn OFF your SolarEdge Inverter
Move the toggle from theI (ON) to the O (OFF) position
I need help locating the toggle
NEXT
Get support
Turn OFF your SolarEdge Inverter
Turn the black knob counter-clockwise to the OFF position
I need help locating the knob
NEXT
Get support
Turn OFF your SolarEdge Inverter
Confirm the status of your inverter by checking the indicator lights
If the lights are off, your inverter is off. It will take about five minutes for your system to fully shut down.
NEXT
Get support
Turn ON your Delta Inverter
Turn the red switch 90° clockwise to the ON position
I need help locating the switch
NEXT
Get support
Turn ON your Delta Inverter
Confirm the status of your inverter by checking the indicator lights
It will take about five minutes for your system to fully connect.
NEXT
Get support
Turn OFF your Delta Inverter
Turn the red switch 90° counter-clockwise to the OFF position
I need help locating the switch
NEXT
Get support
Turn OFF your Delta Inverter
Confirm the status of your inverter by checking the indicator lights
If the lights are off, your inverter is off. It will take about five minutes for your system to fully shut down.
NEXT
Get support
Turn ON your Enphase Inverter
Open the inverter door using the latches
I need help locating the equipment
NEXT
Get support
Turn ON your Enphase Inverter
Move all breakers to the ON position (towards the center)
I need help with the breakers
NEXT
Get support
Turn ON your Enphase Inverter
Confirm the status of your inverter by checking the indicator lights
It will take about five minutes for your system to fully connect.
NEXT
Get support
Turn OFF your Enphase Inverter
Open the inverter door using the latches
I need help locating the equipment
NEXT
Get support
Turn OFF your Enphase Inverter
Move all breakers to the OFF position (towards the edge of the panel)
I need help with the breakers
NEXT
Get support
Turn OFF your Enphase Inverter
Confirm the status of your inverter by checking the indicator lights
If the lights are off, your inverter is off. It will take about five minutes for your system to fully shut down.
NEXT
Get support
Choose your model below.
TESLA POWERWALL 3
TESLA POWERWALL PLUS
These steps only apply for customers with a Powerwall 3 or Powerwall +. Make sure you have the Tesla equipment that looks like the equipment above before proceeding.
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Choose your model below.
TESLA POWERWALL 3
TESLA POWERWALL PLUS
These steps only apply for customers with a Powerwall 3 or Powerwall +. Make sure you have the Tesla equipment that looks like the equipment above before proceeding.
Get support
Turn ON your Tesla PW 3
Locate and turn ON the Tesla Gateway
(If you do not have a Tesla Gateway skip this step)
I need help turning on the gateway
NEXT
Get support
Turn ON your Tesla PW 3
Locate the battery
I need help finding the battery
NEXT
Get support
Turn ON your Tesla PW 3
Lift the toggle switch cover and turn ON the battery.
I need help turning on the battery
NEXT
Get support
Turn ON your Tesla PW 3
Confirm the status of your battery by checking the indicator lights
The Tesla T will flash red, then will turn to a solid white after approximately 5 minutes.
NEXT
Get support
Turn OFF your Tesla PW 3
Locate the battery
I need help finding the battery
NEXT
Get support
Turn OFF your Tesla PW 3
Find the OFF switch and turn OFF the battery.
I need help turning off the battery
NEXT
Get support
Turn OFF your Tesla PW 3
Locate and turn OFF the Tesla Gateway
(If you do not have a Tesla Gateway skip this step)
I need help turning off the panel
NEXT
Get support
Turn OFF your Tesla PW 3
Confirm the status of your battery by checking the indicator lights
The Tesla T will turn off if steps are all followed correctly.
NEXT
Get support
Turn ON your Tesla PW+
Locate and turn ON the Tesla Gateway
(The Tesla Gateway is right above the battery with a T on it)
I need help turning on the panel
NEXT
Get support
Turn ON your Tesla PW+
Locate and turn ON the battery
I need help turning on the battery
NEXT
Get support
Turn ON your Tesla PW+
Confirm the status of your battery by checking the indicator lights
It will take about five minutes for your system to fully connect.
NEXT
Get support
Turn OFF your Tesla PW+
Locate and turn OFF the battery
I need help turning off the battery
NEXT
Get support
Turn OFF your Tesla PW 2 & PW+
Locate and turn OFF the Tesla Gateway
(The Tesla Gateway is right above the battery with a T on it)
I need help turning off the panel
NEXT
Get support
Turn ON your Tesla PW 2 & PW+
Confirm the status of your battery by checking the indicator lights
It will take about five minutes for your system to fully connect.
NEXT
Get support
What battery model do you have?
Select your battery's model below for model specific steps.
TESLA POWERWALL 2
LG CHEM V1 & V2
LG CHEM V3
SOLAREDGE BATTERY
I can't find my battery
Get support
What battery model do you have?
Select your battery's model below for model specific steps.
TESLA POWERWALL 2
LG CHEM V1 & V2
LG CHEM V3
SOLAREDGE BATTERY
I can't find my battery
Get support
Turn ON your Tesla PW 2 & PW+
Locate and turn ON the Tesla Gateway
(The Tesla Gateway looks like a smaller version of the Tesla battery)
I need help turning on the panel
NEXT
Get support
Turn ON your Tesla PW 2 & PW+
Locate and turn ON the battery
I need help turning on the battery
NEXT
Get support
Turn ON your Tesla PW 2 & PW+
Confirm the status of your battery by checking the indicator lights
It will take about five minutes for your system to fully connect.
NEXT
Get support
Turn OFF your Tesla PW 2 & PW+
Locate and turn OFF the battery
I need help turning off the battery
NEXT
Get support
Turn OFF your Tesla PW 2 & PW+
Locate and turn OFF the Tesla Gateway
(The Tesla Gateway looks like a smaller version of the Tesla battery)
I need help turning off the panel
NEXT
Get support
Turn OFF your Tesla PW 2 & PW+
Confirm the status of your battery by checking the indicator lights
If the lights are off, your battery is off. It will take about five minutes for your system to fully shut down.
NEXT
Get support
Turn ON your LG Chem V1 & V2
Locate and turn ON the battery control panel
(If your battery control panel doesn't have a switch, skip this step)
I can't find the battery control panel
NEXT
Get support
Turn ON your LG Chem V1 & V2
Locate the battery and open the door
I need help finding the battery
NEXT
Get support
Turn ON your LG Chem V1 & V2
Turn ON the power switch, then turn ON the breakers in the battery
I need help with this step
NEXT
Get support
Turn ON your LG Chem V1 & V2
Confirm the status of your battery by checking the indicator lights
It will take about five minutes for your system to fully connect.
NEXT
Get support
Turn OFF your LG Chem V1 & V2
Locate the battery and open the door.
I need help finding the battery
NEXT
Get support
Turn OFF your LG Chem V1 & V2
Turn OFF the breakers in the battery, then turn OFF the power switch.
I need help with this step
NEXT
Get support
Turn OFF your LG Chem V1 & V2
Locate and turn OFF the battery control panel
(If your battery control panel doesn't have a switch, skip this step)
I can't find the battery control panel
NEXT
Get support
Turn OFF your LG Chem V1 & V2
Confirm the status of your battery by checking the indicator lights
If the lights are off, your battery is off. It will take about five minutes for your system to fully shut down.
NEXT
Get support
Turn ON your LG Chem V3
Locate and turn ON the battery control panel
(If your battery control panel doesn't have a switch, skip this step)
I can't find the battery control panel
NEXT
Get support
Turn ON your LG Chem V3
Locate the battery and open the door
I can't find the battery
NEXT
Get support
Turn ON your LG Chem V3
Turn ON the breakers in the battery
I need help with this step
NEXT
Get support
Turn ON your LG Chem V3
Confirm the status of your battery by checking the indicator lights
It will take about five minutes for your system to fully connect
NEXT
Get support
Turn OFF your LG Chem V3
Locate the battery and open the door
I can't find the battery
NEXT
Get support
Turn OFF your LG Chem V3
Turn OFF the breakers in the battery
I need help with this step
NEXT
Get support
Turn OFF your LG Chem V3
Locate and turn OFF the battery control panel
(If your battery control panel doesn't have a srwitch, skip this step)
I can't find the battery control panel
NEXT
Get support
Turn OFF your LG Chem V3
Confirm the status of your battery by checking the indicator lights
If the lights are off, your battery is off. It will take about five minutes for your system to fully shut down.
NEXT
Get support
Turn ON your SolarEdge Battery
Locate and turn ON the battery control panel
(If your battery control panel doesn't have a switch, skip this step)
I can't find the battery control panel
NEXT
Get support
Turn ON your SolarEdge Battery
Locate the battery and open the door
I can't find the battery
NEXT
Get support
Turn ON your SolarEdge Battery
Turn ON the breakers in the battery, then flip ON the toggle switch
I need help with this step
NEXT
Get support
Turn ON your SolarEdge Battery
Confirm the status of your battery by checking the indicator lights
It will take about five minutes for your system to fully connect
NEXT
Get support
Turn OFF your SolarEdge Battery
Locate the battery and open the door
I can't find the battery
NEXT
Get support
Turn OFF your SolarEdge Battery
Turn OFF the breakers in the battery, then flip OFF the toggle switch
I need help with this step
NEXT
Get support
Turn OFF your SolarEdge Battery
Locate and turn OFF the battery control panel
(If your battery control panel doesn't have a switch, skip this step)
I can't find the battery control panel
NEXT
Get support
Turn OFF your SolarEdge Battery
Confirm the status of your battery by checking the indicator lights
If the lights are off, your battery is off. It will take about five minutes for your system to fully shut down.
NEXT
Get support
Get support
Get support
Locations & Configurations
You can find your solar breakers in one of the three equipment types:
1. Main panel
2. Load Center
3. Tesla Gateway
The main panel and load center will be located in one of the following three meter combinations.
Helpful Tips:
Your electric panel may or may not be connected to your utility meter.In California and Hawaii, the electric panel is typically combined with the electric meter.In other markets, the electric panel typically stands alone near the electric meter. You may also find it inside your home. Common locations can include:
Get support
Locations & Configurations
You can find your solar breakers in one of the three equipment types:
1. Main panel
2. Load Center
3. Tesla Gateway
The main panel and load center will be located in one of the following three meter combinations.
Helpful Tips:
Your electric panel may or may not be connected to your utility meter.In California and Hawaii, the electric panel is typically combined with the electric meter.In other markets, the electric panel typically stands alone near the electric meter. You may also find it inside your home. Common locations can include:
Get support
Turn ON your Growatt inverter
Turn the red switch clockwise to the ON position
I need help locating the switch
My inverter looks different
NEXT
Get support
Turn ON your Growatt inverter
It will take about 5 minutes after turning on your system to fully connect.
Click here to speak to a specialist
NEXT
Get support
Turn OFF your Growatt inverter
Turn the red switch counter clockwise to the OFF position
Once the LED lights have gone out, the inverter is shut down.
My inverter looks different
I need help locating the switch
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Turn ON your Fronius inverter
Turn the black knob to the ON position
We will contact you in the next few days if your system needs additional support.
My inverter looks different
I need help locating the knob
NEXT
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Turn ON your Fronius inverter
Check the indicator lights to ensure inverter is on
Once the LED lights turn on, the inverter is on.
My inverter looks different
I need help locating the knob
NEXT
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Turn OFF your Fronius inverter
Turn the black knob to the OFF position
Once the LED lights have gone out, the inverter is shut down.
My inverter looks different
I need help locating the knob
NEXT
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Turn OFF your Fronius inverter
Check the indicator lights to ensure inverter is OFF
We will contact you in the next few days if your system needs additional support.
My inverter looks different
I need help locating the knob
NEXT
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Turn OFF your ABB inverter
Turn the large black knob labeled "DC Disconnect" to the OFF position
Once the LED lights have gone out, the inverter is shut down.
My inverter looks different
I need help locating the knob
NEXT
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Turn OFF your ABB inverter
Check the indicator lights to ensure inverter is OFF
We will contact you in the next few days if your system needs additional support.
My inverter looks different
I need help locating the indicator lights
NEXT
Get support
Turn ON your ABB inverter
Turn the large black knob labeled "DC Disconnect" to the ON position
Once the LED lights turn on, the inverter is on.
My inverter looks different
I need help locating the knob
NEXT
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Turn ON your ABB inverter
Check the indicator lights to ensure inverter is ON.*
We will contact you in the next few days if your system needs additional support.
*It may take about 5 minutes for your system to fully connect
My inverter looks different
I need help locating the indicator lights
NEXT
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Turn ON your Ginlong inverter
Turn the black switch labeled "DC Switch" to the ON position
Once the LED lights turn on, the inverter is on.
My inverter looks different
I need help locating the switch
NEXT
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Turn ON your Ginlong inverter
Check the indicator lights to ensure inverter is ON.*
We will contact you in the next few days if your system needs additional support.
*It may take about 5 minutes for your system to fully connect
My inverter looks different
I need help locating the indicator lights
NEXT
Get support
Turn OFF your Ginlong inverter
Turn the black switch labeled "DC Switch" to the OFF position
Once the LED lights turn off, the inverter is off.
My inverter looks different
I need help locating the switch
NEXT
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Turn OFF your Ginlong inverter
Check the indicator lights to ensure inverter is OFF.
We will contact you in the next few days if your system needs additional support.
My inverter looks different
I need help locating the indicator lights
NEXT
Get support
Turn ON your SMA inverter
Turn the black knob to the ON position
Once the LED lights turn on, the inverter is on.
My inverter looks different
I need help locating the knob
NEXT
Get support
Turn ON your SMA inverter
Check the indicator lights to ensure inverter is ON.*
We will contact you in the next few days if your system needs additional support.
*It may take about 5 minutes for your system to fully connect
My inverter looks different
I need help locating the indicator lights
NEXT
Get support
Turn OFF your SMA inverter
Turn the black knob to the OFF position
Once the LED lights turn off, the inverter is off.
My inverter looks different
I need help locating the knob
NEXT
Get support
Turn OFF your SMA inverter
Check the indicator lights to ensure inverter is OFF.*
We will contact you in the next few days if your system needs additional support.
*It may take about 5 minutes for your system to fully connect
My inverter looks different
I need help locating the indicator lights
NEXT
Get support
Solar Batteries
Locating your battery control panel
The red toggle switch to turn the battery on is located in the bottom right corner of the control panel box. Turn the switch to the left to turn it ON.
Get support
Solar Batteries
Turning on your panel
There is a latch on the right hand side to open the Tesla control panel. Within the Tesla control panel, there will be electrical breakers. Turn all of the breakers to the ON position, or toward the center of the panel.
Get support
Solar Batteries
Locating your battery control panel
The red toggle switch to turn the battery on is located in the bottom right corner of the control panel box.Turn the switch to the right to turn it OFF.
Get support
Solar Inverters
My inverter looks different
If your ABB inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Safety Disconnects
Turning off your disconnect
You will feel some resistance when you go to turn your disconnect lever on or off. Don't be alarmed! This is to be expected and you will not break the lever by pushing with a little force.
Get support
Solar Batteries
Locating your battery
A battery is typically installed outside near a customer's other electrical equipment.They could also be found inside your home. Common areas to look are the garage, basement, or utility room.
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Solar Inverters
Locating the red switch
The red knob is located on the bottom of the inverter.
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Solar Batteries
Locating your battery
There is a little door on the upper righthand side of the battery; hold the latch and turn it counterclockwise to open the door. There will be a second set of latches you will open to access the battery's controls.
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Solar Inverters
Locating the black knob
The black knob is located on the lefthand side of the bottom of the inverter.
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Solar Inverters
Locating the black knob
The black knob is located on the lefthand side of the bottom of the inverter.
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Solar Inverters
Determining your inverter manufacturer
To find your inverter manufacturer you need to: 1) Find your inverter. An inverter is typically installed outside near your other electrical equipment. However, some electric panels are installed indoors. Indoor locations can include the garage, basement, or utility room. 2) Look for the logo. Once you find your inverter, it should have the manufacturer's logo on or around the equipment.
Get support
Solar Batteries
Turning on the battery
The Powerwall's ON/OFF switch is located on the upper-right side of the battery. Click on the upper part of the switch to turn the battery ON.
Get support
Solar Inverters
My inverter looks different
If your Lunar inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Batteries
Turning on the battery breaker(s)
Turn the black power switch into the ON position by pressing the lefthand side (I). Then, move all of the battery breakers up into the ON position,
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Solar Inverters
Locating the black switch
The black switch is located on the bottom of the inverter.
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Solar Inverters
Locating the indicator lights
The indicator lights are located on the bottom right corner of the inverter.
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Solar Inverters
Locating the indicator lights
The indicator lights are located on the left side of the center of the inverter.
Get support
Solar Inverters
My inverter looks different
If your Fronius inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
My inverter looks different
If your Fronius inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Batteries
Locating your battery
There is a large door on the lower-right corner of the battery; pull the two latches toward you. BE PREPARED for the 5lb cover to come off! There will be a second set of latches you will open to access the battery's controls.
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Solar Batteries
Locating your battery
There is a little door on the upper righthand side of the battery; hold the latch and turn it counterclockwise to open the door. There will be a second set of latches you will open to access the battery's controls.
Get support
Solar Inverters
Locating the indicator lights
The indicator lights are located on the l front-center of the inverter.
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Solar Inverters
Locating the black knob
The black knob is located below the inverter.
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Solar Batteries
Turning off the battery breaker(s)
Turn all of the battery breakers up into the OFF position. The battery's on/off switch is located directly below the battery's breakers. Move the switch from the middle to the left into the O or OFF position.
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Safety Disconnects
Turning off your disconnect
You will feel some resistance when you go to turn your disconnect lever on or off. Don't be alarmed! This is to be expected and you will not break the lever by pushing with a little force.
Get support
Solar Batteries
Turning on the battery breaker(s)
Turn all of the battery breakers up into the ON position. The battery's on/off switch is located directly below the battery's breakers. Move the switch from the right to the middle into the I or ON option.
Get support
Solar Inverters
My inverter looks different
If your ABB inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Batteries
Locating your battery
There is a large door on the lower-right corner of the battery; pull the two latches toward you. BE PREPARED for the 5lb cover to come off! There will be a second set of latches you will open to access the battery's controls.
Get support
Solar Batteries
Locating your battery
There is a little door on the upper lefthand side of the battery; pull the two latches toward you, and the cover will come off. There will be a second set of latches you will open to access the battery's controls.
Get support
Solar Inverters
Locating the hatch door
On top of the upper cabinet there is a little hatch door that opens sideways like a book. Open that.
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Solar Inverters
My inverter looks different
If your ABB inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Batteries
Turning off the battery
The Powerwall's ON/OFF switch is located on the upper-right side of the battery. Click on the lower part of the switch to turn the battery OFF.
Get support
Solar Inverters
My inverter looks different
If your Ginlong inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
Determining your inverter manufacturer
To find your inverter manufacturer you need to: 1) Find your inverter. An inverter is typically installed outside near your other electrical equipment. However, some electric panels are installed indoors. Indoor locations can include the garage, basement, or utility room. 2) Look for the logo. Once you find your inverter, it should have the manufacturer's logo on or around the equipment.
Get support
Solar Inverters
Locating the red switch
The red switch is located on the lefthand side of the bottom of the inverter, directly below the bottom-left screw
Get support
Solar Batteries
Locating your battery control panel
Turn the black power switch into the OFF position by pressing the righthand side (0). Then, move all of the battery breakers down into the OFF position.
Get support
Solar Inverters
My inverter looks different
If your Lunar inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
My inverter looks different
If your Lunar inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
Locating the indicator lights
The indicator lights are located on the top right corner of the inverter when the cabinet is closed.
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Solar Batteries
Turning on the battery breaker(s)
Turn all of the battery's breakers up into the ON position.
Get support
Solar Inverters
My inverter looks different
If your Lunar inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
Locating the indicator lights
The indicator lights are located on the bottom right corner of the inverter.
Get support
Solar Inverters
Locating the black knob
The black knob is located on the right side of the inverter after opening the cabinet.
Get support
Solar Inverters
My inverter looks different
If your Ginlong inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
My inverter looks different
If your Fronius inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
Get support
Solar Inverters
Determining your inverter manufacturer
To find your inverter manufacturer you need to: 1) Find your inverter. An inverter is typically installed outside near your other electrical equipment. However, some electric panels are installed indoors. Indoor locations can include the garage, basement, or utility room. 2) Look for the logo. Once you find your inverter, it should have the manufacturer's logo on or around the equipment.
Get support
Solar Inverters
Locating the red switch
The red knob is located on the bottom of the inverter.
Get support
Solar Inverters
My inverter looks different
If your SMA inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
Locating the black switch
The black switch is located on the bottom of the inverter.
Get support
Solar Inverters
Locating the black knob
The black knob is located below the inverter.
Get support
Solar Inverters
My inverter looks different
If your Ginlong inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Batteries
Turning off the battery breaker(s)
Turn all of the battery's breakers down into the OFF position.
Get support
Solar Inverters
Determining your inverter manufacturer
To find your inverter manufacturer you need to: 1) Find your inverter. An inverter is typically installed outside near your other electrical equipment. However, some electric panels are installed indoors. Indoor locations can include the garage, basement, or utility room. 2) Look for the logo. Once you find your inverter, it should have the manufacturer's logo on or around the equipment.
Get support
Safety Disconnects
Locating your disconnect
Safety disconnects are typically mounted to the wall between the solar inverter and the utility meter. Most systems will have at least one disconnect.
Get support
Solar Inverters
Locating the black knob
The black knob is located on the lefthand side of the bottom of the inverter.
Get support
Solar Batteries
Locating your battery
A battery is typically installed outside near a customer's other electrical equipment.They could also be found inside your home. Common areas to look are the garage, basement, or utility room.
Get support
Solar Inverters
My inverter looks different
If your Ginlong inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
My inverter looks different
If your Fronius inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Batteries
Locating your battery control panel
The red toggle switch to turn the battery on is located in the bottom righthand corner of the control panel box.Turn the switch to the left to turn it ON.
Get support
Solar Inverters
Locating the indicator lights
The indicator lights are located on the l front-center of the inverter.
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Solar Inverters
Locating the red switch
The red switch is located on the lefthand side of the bottom of the inverter, directly below the bottom-left screw
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Solar Inverters
Locating the indicator lights
The indicator lights are located on the top right corner of the inverter when the cabinet is closed.
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Solar Inverters
Locating the black knob
The black knob is located on the lefthand side of the bottom of the inverter.
Get support
Solar Inverters
My inverter looks different
If your Lunar inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
Locating the indicator lights
The indicator lights are located on the left side of the center of the inverter.
Get support
Solar Inverters
My inverter looks different
If your SMA inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Breakers
Identifying your solar breakers
The solar breakers could be labeled solar breakers, inverter breakers or photovoltaic (PV) breakers. They will typically have an accompanying sticker or other form of clear identification.
Subpanel: If your solar breakers is installed inside a subpanel, go to your subpanel to complete this step. No solar breaker: If your system is is tied directly into your electrical meter, you will skip this step.
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Solar Breakers
Identifying your solar breakers
The solar breakers could be labeled solar breakers, inverter breakers or photovoltaic (PV) breakers. They will typically have an accompanying sticker or other form of clear identification.
Subpanel: If your solar breakers is installed inside a subpanel, go to your subpanel to complete this step. No solar breaker: If your system is is tied directly into your electrical meter, you will skip this step.
Get support
Solar Batteries
Locating your battery control panel
The red toggle switch to turn the battery on is located in the bottom right corner of the control panel box. Turn the switch to the left to turn it ON.
Get support
Safety Disconnects
Locating your disconnect
Safety disconnects are typically mounted to the wall between the solar inverter and the utility meter. Most systems will have at least one disconnect.
Get support
Solar Batteries
Locating your battery control panel
The red toggle switch to turn the battery off is located in the bottom righthand corner of the control panel box.Turn the switch to the right to turn it OFF.
Get support
Solar Inverters
My inverter looks different
If your Growatt inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Batteries
Locating your battery control panel
The red toggle switch to turn the battery on is located in the bottom right corner of the control panel box.Turn the switch to the left to turn it ON.
Get support
Solar Inverters
My inverter looks different
If your SMA inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
My inverter looks different
If your Growatt inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Batteries
Locating your battery control panel
There is a little door on the upper lefthand side of the battery; pull the two latches toward you, and the cover will come off. There will be a second set of latches you will open to access the battery's controls.
Get support
Solar Inverters
My inverter looks different
If your ABB inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
My inverter looks different
If your Lunar inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Batteries
Turning off your panel
There is a latch on the right hand side to open the Tesla control panel. Within the Tesla control panel, there will be electrical breakers. Turn all of the breakers to the OFF position, or toward the edge of the panel.
Get support
Solar Inverters
Locating the hatch door
On top of the upper cabinet there is a little hatch door that opens sideways like a book. Open that.
Get support
Solar Inverters
My inverter looks different
If your SMA inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Solar Inverters
Locating the black knob
The black knob is located on the right side of the inverter after opening the cabinet.
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Solar Inverters
Solar Inverters
My inverter looks different
My inverter looks different
If your SolarEdge inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If your SolarEdge inverter doesn't look like the given picture, you may have a different model. Other common models look like the above examples. The steps for these inverters will be the same, but the locations of the equipment might be different.
If you still don't see your model, feel free to contact Customer Support for additional help
If you still don't see your model, feel free to contact Customer Support for additional help
Get support
Get support
Solar Inverters
Locating the knob
The black knob is located in the middle of the inverter towards the bottom. It is typically labeled 'Photovoltaic DC Disconnect' and has reference to a photovoltaic (solar) system, as labeled in the picture.
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Solar Inverters
Locating the toggle
The toggle is found if you run your finger between the two inverter components, directly below the 'S' in SolarEdge
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Solar Inverters
Locating the toggle
The toggle is found if you run your finger between the two inverter components, directly below the 'S' in SolarEdge
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Solar Inverters
Locating the knob
The black knob is located in the middle of the inveter towards the bottom. It is typically labeled 'Photovoltaic DC Disconnect' and has reference to a photovoltaic (solar) system, as labeled in the picture.
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Solar Inverters
Locating the switch
The red switch is located underneath the inverter towards the middle. You will see the words 'DC Disconnect' and 'OFF' right above the knob location.If the knob is facing you, it is OFF. If it is facing away from you, it is ON.
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Solar Inverters
Locating the switch
The red switch is located underneath the inverter towards the middle. You will see the words 'DC Disconnect' and 'OFF' right above the knob location.If the knob is facing you, it is OFF. If it is facing away from you, it is ON.
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Solar Inverters
Locating the equipment
The micro-inverters connect in a solar control panel; this should be labeled Enphase. There should be one or more warning stickers on the combiner box. Open the latches on the right-hand side of the box by pulling them towards you (there should be two); one towards the top and one towards the bottom.
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Solar Inverters
Locating the equipment
There are usually 2-5 inverter breakers depending on the system size.A clicking is normal when switching on your breakers!
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Solar Inverters
Locating the equipment
The micro-inverters connect in a solar control panel; this should be labeled Enphase. There should be one or more warning stickers on the combiner box. Open the latches on the right-hand side of the box by pulling them towards you (there should be two); one towards the top and one towards the bottom.
Get support
Solar Inverters
Locating the equipment
There are usually 2-5 inverter breakers depending on the system size.A clicking is normal when switching on your breakers!
Get support
Solar Batteries
Turning on your panel
There is a latch on the right hand side to open the Tesla control panel. Within the Tesla control panel, there will be electrical breakers. Turn all of the breakers to the ON position, or toward the center of the panel.
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Solar Batteries
Turning on the battery
The Powerwall's ON/OFF switch is located on the upper left side of the battery under the toggle switch cover.
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Solar Batteries
Turning on the battery
You must hold the toggle cover open to access the ON button on the Powerwall 3. Only the OFF button is accessible without lifting the cover.
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Solar Batteries
Turning on the battery
The Powerwall's ON/OFF switch is located on the upper left side of the battery under the toggle switch cover.
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Solar Batteries
Turning on the battery
The OFF button is accessible without lifting the cover. Only the ON button is accessed by lifting the toggle cover.
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Solar Batteries
Turning off your panel
There is a latch on the right hand side to open the Tesla control panel. Within the Tesla control panel, there will be electrical breakers. Turn all of the breakers to the OFF position, or toward the edge of the panel.
Get support
Solar Batteries
Turning on your panel
There is a latch on the right hand side to open the Tesla control panel. Within the Tesla control panel, there will be electrical breakers. Turn all of the breakers to the ON position, or toward the center of the panel.
Get support
Solar Batteries
Turning on the battery
The Powerwall's ON/OFF switch is located on the upper-right side of the battery. Click on the upper part of the switch to turn the battery ON.
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Solar Batteries
Turning off the battery
The Powerwall's ON/OFF switch is located on the upper-right side of the battery. Click on the lower part of the switch to turn the battery OFF.
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Solar Batteries
Turning off your panel
There is a latch on the right hand side to open the Tesla control panel. Within the Tesla control panel, there will be electrical breakers. Turn all of the breakers to the OFF position, or toward the edge of the panel.
Get support