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Org IQ

Christine Buchanan

Created on August 9, 2024

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Transcript

Highlevel of product

IIntroduction slide - include very highlevel of the verticals and highlight product

Shannon West

Chief Product Officer

Vera Mucaj

Head of De-Identified Product

Isaac Hodes

first last

Neha Kumar

TBD

Head of Product

Head of Product

Head of Product

Chief of Staff

Claire Cravero

Chief of Staff

Provider

Payer

Chaos Commanders | Organizational IQ | Product

Shannon West

Vera Mucaj

Chief Product Officer

Chief Scientific Officer,Head of De-IDentified Product

Isaac Hodes

TBD

Neha Kumar

LSEPS Vertical

Payer Vertical

Provider Vertical

Provider

Payer

Chaos Commanders | Organizational IQ | Product

Identified Product

Shannon West

Chief Product Officer

Neha Kumar

Head of Platform Strategy

Nikko Marata

Colin Matthews

Anthony Magazzolo

Jessica Subramanian

Rebecca DeCoste

Salma Ratanjee

PM, Vertebrae

Head of Product

Product Enablement Leader

PM, Payer Services

Head of Platform Strategy

Head of Product (Interim)

Wes Siepiela

Mindy Puma

Ryan Hashemi

Aarushi Gupta

Hayley Weik

Data Lead

VP, Data Foundations

Contractor

PM, Data Engine

PM, Payer Products

Christine Buchanan

Lalitha Burra

PO

PO

Provider

Payer

Chaos Commanders | Organizational IQ | Product

Identified Product

Shannon West

Chief Product Officer

Isaac Hodes

Head of Product

Jim Bartolotta

Cliff Cavanaugh

Gracie Chien

Bryanna Foote

Elizabeth Redko

Prash Pal

Head of HealthJump

TPM, ROI Pod

Product Designer

PM, Provider Experience

PM, Goose

VP, Customer Experience

Jenny Wang

Mallory Evans

Bryan Fowler

Jose Horta

Madeleine Elyze

Shenelle Lake

Mike Sahid

Kim King

PM, HealthJump

Director, HealthJump Product

PM, Acceleration

PM, Connections

Product Enablement Leader

Customer Support Mgr

Product Operations Leader

PM, Identified Switchboard

Provider

Payer

Chaos Commanders | Organizational IQ | Product

Identified Product

Shannon West

Chief Product Officer

Isaac Hodes

Head of Product

Jim Bartolotta

Cliff Cavanaugh

Gracie Chien

Bryanna Foote

Elizabeth Redko

Prash Pal

Head of HealthJump

TPM, ROI Pod

Product Designer

PM, Provider Experience

PM, Goose

VP, Customer Experience

Jenny Wang

Mallory Evans

Bryan Fowler

Jose Horta

Madeleine Elyze

Shenelle Lake

Mike Sahid

Kim King

PM, HealthJump

Director, HealthJump Product

PM, Acceleration

PM, Connections

Product Enablement Leader

Customer Support Mgr

Product Operations Leader

PM, Identified Switchboard

Provider

Payer

Chaos Commanders | Organizational IQ | Product

De-Identified Product

Vera Mucaj

Head of De-Identified Product

TBD

ead of Product

Head of Product

Alan Zhao

Ksenia Aleksankina

Varun Lahoti

Sam Robicheau

Claire Olson

Michelle Fector

Molly Tobin

Lauren Hisiger

Sailu Challapalli

PM, Pipelines

PM, International

PM, Brain

Head of Product Operations

PM, Privacy Hub

PM, Wizard

PM, Big Tech

Head of Product Marketing

Head of Identified Products

Annie Zhao

Oscar Cano

Faye Zheng

Cassandra Gatton

PM, Apps

PM, Wizard

PM, IDSB

Product Marketing Manager

Elisabeth Klann

User Researcher

Provider

Payer

Chaos Commanders | Organizational IQ | Product

  • Think of Product like we were the BlockBluster realizing the future is streaming tv and movies - except Datavant is doing this at large scale for the compliant exchange of medical records. We are still on the active journey to move from manual towards that digital future. We aim to better serve patients, providers, and payors by providing these more securely, effectively, and efficiently.
    • The catch this is very hard - requires a lot of work (provider by provider, source by source). There is not a 1 size fits all approach.
    • We quickly went from ~10% digital toward close to 60% digital in last four years. Four years ago the team started as 2 people - major growth since then
      • what more needs to evolve for us to become, you know that if Blockbuster was going to become blockbuster and chill like what would have to change for datavant to be, you know, the partner that breaks out and makes the future of medical record exchange or medical information exchange digital, a lot of our jobs are going to continue to change.
      • And so I think that is certainly true for product. It's certainly true for technology. We know it's true for other parts of the organization, and I think we have to continue to be in pitch about what that feels like and what we need to require of each other and for that agility, that change agility, I think that's a huge thing.
  • Claire's role is to work the teams making products happen - how can we better manage our costs of like what we're putting into this machine and how are we measuring and being held accountable to the value that we're generating.
    • Specific product - member locator. interstitial space between provider and payer, it allows us to retrieve all those records from our our network
    • The biggest project I've done recently related to that is rolling out the product investment model.
      • the goal is a standardized process across all of our product and tech investments that allows a single pane of glass allows the executive team to evaluate and prioritize how we think about investing and what that requires is that everybody working on something has a business case and sits down and says, OK, this is what I want to do or this is what I'm doing.
      • This is the value to the organization and this is how much it costs. Sounds really simple. Turns out very, very hard to execute on.
  • Other Verticals - we certainly spent a lot of time making sure tech and LEPS specifically like I I would consider product and tech are sort of like these twin sisters and like LEPS is part of that that mixture and we have to be in lock step together about how are thinking about things, prioritizing things etc
    • Because every pod, if you think of the unit of effort going into engineering and product, you have a PM, you have usually have an EM and engineering manager, product manager and then they have a pod of engineers. there's some design help and they all work together
    • thing that we've gotten had to really sharpen how we work with other parts of organization is tighter work with finance, tighter work with operation.
    • one thing we've had to think way more about is like enabling the conversations around product because you have people who've been in sales at datavant for many, many years and they are selling a fundamentally different thing though.
  • Future - what I am excited about, something that we're doing as part of the product investment model, which is getting way more specific about dependencies. This is what we need to do and I think what has been unclear to date is how do we balance how we think about these things that you're hearing, the things that you see which are so real and the duty of care provider has to the payer team or the players like you know what payers want from us.
    • How do we make sure these voices are heard on the customer voices and also like our internal customer facing teams? How to make sure they get heard at that trade off table and then we are clearer and more intentional when we say you know what, we're not gonna do that.
    • We're gonna actually focus on this piece right here because you know, images are really important and This is why and this is the value it brings to our business because it matters to this customer.So I I think this is my science step.I'm not gonna say anything is on or off the web app, but I think I see a clear path to us having better conversations about what we're funding and holding ourselves accountable for the year, which in turn will make communicating to you and to our like providers and payers way clearer.
    • Resources - Loop, We do roadmap readouts, all Team readouts so that you can see what's on the road map across every team, reach out to me if you're not on the invite and you wanna be
      • concerns within the verticals we have Neha on the payer side and Isaac on the provider side, they are the single points of accountability for product within those verticals.
      • We also have a slack channel called ID, Team ID Dash team that is everybody working on identified data at DATAVANT has engineers.