Duplicate cases
How to handled cases using the Knowledge article "Customers with duplicated cases"
But first keep in mind
CliCk here and let's move on
Go to your Cf1 and check the left side panel to look for previous cases
Once you share this QT Cash App {Duplicate Case - NFI}, the customer can just said Or thank you, you can continue using the QT Cash App {Messaging - Closing Response}
But, what can we do if the customer insist?
Send first an empathy statement
You can create or shares another empathy statement using your Text-blaze tool
What if it is about the same issue and you can provide solution:
Great, now that you place the Quick text explainig the customer about the duplicate case, and that you fill and insert the post, you are able to handled dupplicate cases
You can find different situations about dupplicate cases, we encourage you to read this section in the knowledge article to handle the casses with the appropiate Quik text and not only Cash App {Duplicate Case - NFI} Click here
Duplicate cases
Dayana Carolina Bernal
Created on August 8, 2024
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Duplicate cases
How to handled cases using the Knowledge article "Customers with duplicated cases"
But first keep in mind
CliCk here and let's move on
Go to your Cf1 and check the left side panel to look for previous cases
Once you share this QT Cash App {Duplicate Case - NFI}, the customer can just said Or thank you, you can continue using the QT Cash App {Messaging - Closing Response}
But, what can we do if the customer insist?
Send first an empathy statement
You can create or shares another empathy statement using your Text-blaze tool
What if it is about the same issue and you can provide solution:
Great, now that you place the Quick text explainig the customer about the duplicate case, and that you fill and insert the post, you are able to handled dupplicate cases
You can find different situations about dupplicate cases, we encourage you to read this section in the knowledge article to handle the casses with the appropiate Quik text and not only Cash App {Duplicate Case - NFI} Click here