Compliance newsletter - September 2024
SSBT Monitored Customer & Safer Gambling/Internal Suspicious Activity Report Alerts
The SSBT alerts notifier app has now been live since May 2024 and is in place to protect our customers from the risk of gambling related harm and to ensure the business is not the source of criminal activity. It is important that all shop colleagues action the SSBT alerts when the alert comes through on the app.
£400 Cash Insertion Alert You must action the alert as this is a potential money laundering or criminal spend alert. This requires you to make an assessment and submit an internal suspicious activity report (ISAR). This is not always the case, but you need to be vigilant.
£500 Stake Limit Exceeded Alert You should always complete a interaction with the customer when alerted to do so, however should a customer have multiple alerts this would only need to be actioned should you have further cause for concern.
Monitoring New Customers You must create a new monitored customer profile via the betting till when a customer places a bet of £500 or more on the SSBT. You must then monitor ALL the betting activity of every existing or newly created monitored customer, regardless of the stake value.
Monitoring Existing Customers Existing OTC/SSBT monitored customers who place bets on the SSBT must also have their bets monitored, regardless of stake value.
By actioning the SSBT alerts you are playing your part in our commitment to safer gambling and licence requirements
Click here to be directed to the Learning Hub
For further support and guidance please refer to the SSBT training on the Learning Hub
SSBT Alerts Newsletter
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Compliance newsletter - September 2024
SSBT Monitored Customer & Safer Gambling/Internal Suspicious Activity Report Alerts
The SSBT alerts notifier app has now been live since May 2024 and is in place to protect our customers from the risk of gambling related harm and to ensure the business is not the source of criminal activity. It is important that all shop colleagues action the SSBT alerts when the alert comes through on the app.
£400 Cash Insertion Alert You must action the alert as this is a potential money laundering or criminal spend alert. This requires you to make an assessment and submit an internal suspicious activity report (ISAR). This is not always the case, but you need to be vigilant.
£500 Stake Limit Exceeded Alert You should always complete a interaction with the customer when alerted to do so, however should a customer have multiple alerts this would only need to be actioned should you have further cause for concern.
Monitoring New Customers You must create a new monitored customer profile via the betting till when a customer places a bet of £500 or more on the SSBT. You must then monitor ALL the betting activity of every existing or newly created monitored customer, regardless of the stake value.
Monitoring Existing Customers Existing OTC/SSBT monitored customers who place bets on the SSBT must also have their bets monitored, regardless of stake value.
By actioning the SSBT alerts you are playing your part in our commitment to safer gambling and licence requirements
Click here to be directed to the Learning Hub
For further support and guidance please refer to the SSBT training on the Learning Hub