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THL - CV

Tristen Haden-lubeck

Created on August 3, 2024

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2014 - 2016

South Shields, Tyne and Wear.

CEX (Exchange)

Assistant Sales Manager

2013 - 2014

Newcastle upon Tyne.

LANE 7

Restaurant Manager

N5 - Area Operations Assistant

A'Levels

Creativity

Communication

Organisation

Supportiveness

Attributes

Microsoft Teams / Zoom

Microsoft Powerpoint

Genially

Microsoft Excel

2016 - Present

Manchester City Centre & Beyond.

Betfred (AOA since 2022)

Area Operations Assistant

1993 - 1998

Maths, English Lang/Lit, Science, Business Studies, French, RE, PE, History, Music, Art, Graphic Design.GNVQ - Art and Design

St Thomas More RC High School

GCSE's

1998 - 2000

Biology, Music, Perfomance Arts

St John Rigby 6th Form College

2023 - 2024 : Distinction

My name is Tristen and I am passionate about the training and development of our retail teams. As an Area Operations Assistant in N5 for over 2 years, I have actively encouraged and supported the development of members our family from TASM up to AOAs.

Tools

Experience

Education

Tristen Haden-Lubeck

Betfred Cordell Aprentership

Diploma: Data Driven Professional Level 3

Restaurant Manager: Lane 7, Newcastle

Being involved before the opening of a unique boutique bowling experience, it had been my role to design of service flow, and training of staff for the restaurant and bar. Since opening, my role was ensure all staff are working to procedure and completing all duties in a timely manner. I updated training materials for the waiting staff to help them achieve and maintain high standards of customer service. I enjoyed working with customers and always got involved by hosting the restaurant, talking to our customers and transferring customers to the other departments, giving the more “personal touch” to the customer’s experience.

Assistant Manager: CEX, South Shields

Starting as a supervisor, I worked in a busy entertainment retail shop where customers can buy or trade all types of media and technology. Having been promoted within my first six months, I ran the store in the absence of a Store Manager. I worked to wage cost targets and KPI’s, managing staff ensuring both sales and buys targets are met, with continual staff training. While here, I also created training materials for all the franchise stores to use, which was rolled out as standard. I also dealing with store to store transfers, sales received over the internet and with all customer repairs and/or complaints.

Area Operations Assistant