THL - CV

Diploma: Data Driven Professional Level 3

Betfred Cordell Aprentership

TristenHaden-Lubeck

Education

Experience

Tools

My name is Tristen and I am passionate about the training and development of our retail teams. As an Area Operations Assistant in N5 for over 2 years, I have actively encouraged and supported the development of members our family from TASM up to AOAs.

2023- Present

St John Rigby 6th Form College

Biology, Music, Perfomance Arts

1998 - 2000

GCSE's

St Thomas More RC High School

Maths, English Lang/Lit, Science, Business Studies, French, RE, PE, History, Music, Art, Graphic Design.GNVQ - Art and Design

1993 - 1998

Area Operations Assistant

Betfred (AOA since 2022)

Manchester City Centre & Beyond.

2016 - Present

Microsoft Excel

Genially

Microsoft Powerpoint

Microsoft Teams / Zoom

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Supportiveness

Organisation

Communication

Creativity

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A'Levels

N5 - Area Operations Assistant

Restaurant Manager

LANE 7

Newcastle upon Tyne.

2013 - 2014

Assistant Sales Manager

CEX (Exchange)

South Shields, Tyne and Wear.

2014 - 2017

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Being involved before the opening of a unique boutique bowling experience, it had been my role to design of service flow, and training of staff for the restaurant and bar. Since opening, my role was ensure all staff are working to procedure and completing all duties in a timely manner. I updated training materials for the waiting staff to help them achieve and maintain high standards of customer service. I enjoyed working with customers and always got involved by hosting the restaurant, talking to our customers and transferring customers to the other departments, giving the more “personal touch” to the customer’s experience.

Restaurant Manager: Lane 7, Newcastle

Starting as a supervisor, I worked in a busy entertainment retail shop where customers can buy or trade all types of media and technology. Having been promoted within my first six months, I ran the store in the absence of a Store Manager. I worked to wage cost targets and KPI’s, managing staff ensuring both sales and buys targets are met, with continual staff training. While here, I also created training materials for all the franchise stores to use, which was rolled out as standard. I also dealing with store to store transfers, sales received over the internet and with all customer repairs and/or complaints.

Assistant Manager: CEX, South Shields

Area Operations Assistant

• I influence shop teams to drive the business forward.
• Work as part of an Area Team to deliver combined GP targets and KPIs.
• Regularly monitor shop staff productivity and effective scheduling, ensuring action taken to improve where needed.

• Support and develop shop teams from TASM and beyond.
• Conduct training modules to large groups & individual team members.
• Utilise different training methods to suit individuals to ensure understanding.
• Embrace Opportunities to develop my own skills.

• Support PML to matters relating to Social Responsibility and Compliance.
• Promote Betfred's EDI & Security policies and support those who fall short.
• Keep up to date with all matters relating to GC Objectives & Responsible gambling.