THL - CV

Tristen Haden-Lubeck

Tools

Education

Experience

Area Operations Assistant

Diploma: Data Driven Professional Level 3

Microsoft Excel

Betfred (AOA since 2022)

2016 - Present

Betfred Cordell Aprentership

Microsoft Powerpoint

Manchester City Centre & Beyond.

2023 - 2024 : Distinction

Genially

A'Levels

St John Rigby 6th Form College

Assistant Sales Manager

1998 - 2000

Microsoft Teams / Zoom

CEX (Exchange)

Biology, Music, Perfomance Arts

2014 - 2016

South Shields, Tyne and Wear.

GCSE's

St Thomas More RC High School

Attributes

1993 - 1998

Maths, English Lang/Lit, Science, Business Studies, French, RE, PE, History, Music, Art, Graphic Design.GNVQ - Art and Design

Restaurant Manager

LANE 7

Supportiveness

My name is Tristen and I am passionate about the training and development of our retail teams. As an Area Operations Assistant in N5 for over 2 years, I have actively encouraged and supported the development of members our family from TASM up to AOAs.

2013 - 2014

Newcastle upon Tyne.

Communication

Organisation

Creativity

N5 - Area Operations Assistant

Being involved before the opening of a unique boutique bowling experience, it had been my role to design of service flow, and training of staff for the restaurant and bar. Since opening, my role was ensure all staff are working to procedure and completing all duties in a timely manner. I updated training materials for the waiting staff to help them achieve and maintain high standards of customer service. I enjoyed working with customers and always got involved by hosting the restaurant, talking to our customers and transferring customers to the other departments, giving the more “personal touch” to the customer’s experience.

Restaurant Manager: Lane 7, Newcastle

Starting as a supervisor, I worked in a busy entertainment retail shop where customers can buy or trade all types of media and technology. Having been promoted within my first six months, I ran the store in the absence of a Store Manager. I worked to wage cost targets and KPI’s, managing staff ensuring both sales and buys targets are met, with continual staff training. While here, I also created training materials for all the franchise stores to use, which was rolled out as standard. I also dealing with store to store transfers, sales received over the internet and with all customer repairs and/or complaints.

Assistant Manager: CEX, South Shields

Area Operations Assistant