This error occurs when the induction cooktop cannot detect any cookware. Causes 1. There is no cookware on the induction cooktop 2. The cookware is not induction compatible 3. The cookware is not making direct contact with the glass top of the unit. Remedy 1. Make sure to place you cookware on the unit prior to selecting a cooking function. 2. Ensure the the cookware you are using is induction compatible. Compatible Cookware 3. Check to see if the cookware is making solid contact with the glass surface.
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E1 Error
This error occurs when the induction cooktop detects low AC input voltage - below 100V. Causes 1. Cooktop is connected to an AC power source with insufficient supply - i.e. inverter, generator or similar. 2. Cooktop is has an internal error. Remedy 1. Test the cooktop while connected to a reliable AC power source - i.e. mains AC outlet.
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E2 Error
This error occurs when the induction cooktop detects high AC input voltage - above 280V. Causes 1. Cooktop is connected to an AC power source with poorly regulated supply - i.e. inverter, generator or similar. 2. Cooktop is has an internal error. Remedy 1. Test the cooktop while connected to a reliable AC power source - i.e. mains AC outlet.
Return To Menu
Did this resolve your concern?
E3 Error
This error occurs when the induction cooktop detects over heating or a possible heat sensor error. Causes 1. Unit has been used for a prolonged period in high temperature environment - i.e. direct sunlight, areas with limited ventilation, etc. 2. Cooktop heat sensor has an internal error. Remedy 1. Turn the cooktop off, allow it to cool and test it in a lower temperature environment.
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Did this resolve your concern?
E4 & E5 Errors
These errors occur when the induction cooktop detects a potential error with the heat sensor. Causes 1. Cooktop has developed a potential error with the internal heat sensor. Remedy 1. Turn the cooktop off, allow it to cool and test again. If the error returns, contact KickAss Support.
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Compatible Cookware
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Unable to Change Temp/Power
The Induction Cooktop has eight cooking functions. However, not all of the functions are temperature/power adjustable. Functions with adjustable temperature/power include: - Soup - Fry - Hot Pot - BBQ Functions with fixed temperature/power include: - Steam - Water - Milk - Congee Remedy Should you wish to adjust the temperature or power setting of the induction cooktop, we suggest using one of the adjustable functions.
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Power Cuts Out When Using Timer Function
The timer function can be entered from all of the cooking functions. However, you can only utilise the timer on Fry, Hot Pot, or BBQ. If you attempt to use the timer on any of the other functions, the unit will cut power once the timer is set. Remedy Should you wish to use the timer function of the induction cooktop, we suggest using one of the compatible settings (Fry, Hot Pot, or BBQ)
Return To Menu
Did this resolve your concern?
Temperature Is Stuck At 80 degrees
It is likely that you have entered into Warm Mode by selecting the warm button. Warm Mode will hold a contistent 80 degrees which is not adjustable. Remedy To exit warm mode, turn the unit off and on and reselect your desired cooking function. If you had a timer set, you will have to set this again.
Return To Menu
Did this resolve your concern?
Problem Solved
We are really glad we could assist with your concern. We highly recommend bookmarking our support portal so that you can easily find our helpful product and account information whenever you need. Have a KickAss Day!
Return To Menu
Need further assistance?
Please contact us using the KickAss Induction Cooktop support form found here. The quickest way to a resolution is to provide as much information about your concern as possible, including how your product is setup and the system you are running it with. Once submitted, our Customer Support team will assess your concern and be in touch with you as soon as possible.
Induction Cooktop - Troubleshooting Guide
Reece Attard
Created on August 2, 2024
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Transcript
Troubleshooting Guide
Induction Cooktop
Start
What concern can we help resolve?
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E0 Error
This error occurs when the induction cooktop cannot detect any cookware. Causes 1. There is no cookware on the induction cooktop 2. The cookware is not induction compatible 3. The cookware is not making direct contact with the glass top of the unit. Remedy 1. Make sure to place you cookware on the unit prior to selecting a cooking function. 2. Ensure the the cookware you are using is induction compatible. Compatible Cookware 3. Check to see if the cookware is making solid contact with the glass surface.
Return To Menu
Did this resolve your concern?
E1 Error
This error occurs when the induction cooktop detects low AC input voltage - below 100V. Causes 1. Cooktop is connected to an AC power source with insufficient supply - i.e. inverter, generator or similar. 2. Cooktop is has an internal error. Remedy 1. Test the cooktop while connected to a reliable AC power source - i.e. mains AC outlet.
Return To Menu
Did this resolve your concern?
E2 Error
This error occurs when the induction cooktop detects high AC input voltage - above 280V. Causes 1. Cooktop is connected to an AC power source with poorly regulated supply - i.e. inverter, generator or similar. 2. Cooktop is has an internal error. Remedy 1. Test the cooktop while connected to a reliable AC power source - i.e. mains AC outlet.
Return To Menu
Did this resolve your concern?
E3 Error
This error occurs when the induction cooktop detects over heating or a possible heat sensor error. Causes 1. Unit has been used for a prolonged period in high temperature environment - i.e. direct sunlight, areas with limited ventilation, etc. 2. Cooktop heat sensor has an internal error. Remedy 1. Turn the cooktop off, allow it to cool and test it in a lower temperature environment.
Return To Menu
Did this resolve your concern?
E4 & E5 Errors
These errors occur when the induction cooktop detects a potential error with the heat sensor. Causes 1. Cooktop has developed a potential error with the internal heat sensor. Remedy 1. Turn the cooktop off, allow it to cool and test again. If the error returns, contact KickAss Support.
Return To Menu
Did this resolve your concern?
Compatible Cookware
Return To Menu
Did this resolve your concern?
Unable to Change Temp/Power
The Induction Cooktop has eight cooking functions. However, not all of the functions are temperature/power adjustable. Functions with adjustable temperature/power include: - Soup - Fry - Hot Pot - BBQ Functions with fixed temperature/power include: - Steam - Water - Milk - Congee Remedy Should you wish to adjust the temperature or power setting of the induction cooktop, we suggest using one of the adjustable functions.
Return To Menu
Did this resolve your concern?
Power Cuts Out When Using Timer Function
The timer function can be entered from all of the cooking functions. However, you can only utilise the timer on Fry, Hot Pot, or BBQ. If you attempt to use the timer on any of the other functions, the unit will cut power once the timer is set. Remedy Should you wish to use the timer function of the induction cooktop, we suggest using one of the compatible settings (Fry, Hot Pot, or BBQ)
Return To Menu
Did this resolve your concern?
Temperature Is Stuck At 80 degrees
It is likely that you have entered into Warm Mode by selecting the warm button. Warm Mode will hold a contistent 80 degrees which is not adjustable. Remedy To exit warm mode, turn the unit off and on and reselect your desired cooking function. If you had a timer set, you will have to set this again.
Return To Menu
Did this resolve your concern?
Problem Solved
We are really glad we could assist with your concern. We highly recommend bookmarking our support portal so that you can easily find our helpful product and account information whenever you need. Have a KickAss Day!
Return To Menu
Need further assistance?
Please contact us using the KickAss Induction Cooktop support form found here. The quickest way to a resolution is to provide as much information about your concern as possible, including how your product is setup and the system you are running it with. Once submitted, our Customer Support team will assess your concern and be in touch with you as soon as possible.
Return To Menu