The Customer Org
(An Introduction)
Makers
The building blocks of our Workforce, Makers are the individuals that directly contribute to and impact our business objectives. They are accountable and understand what their specialty and focus needs to be. Each of us belongs to a team and feels that way.
Building the Org
Companies
Companies are autonomous groups within Lemonade focused on achieving business goals for each product. Composed of tribes, squads, and individual contributors.
Tribes United
Tribes
Consist of unified leadership working with squads. Senior Individual Contributors (SICs) can operate at the tribe level.
Collection of Squads
Squads
Consists of multi-functional, autonomous teams with clear objectives and scope. Led by squad leads who set the OKRs and manage the day-to-day work.
Teams of Makers
Makers
Everyone's a Maker!
Individual Contributors
You can view your Org Chart in Workday.
Company Example
In this example, we have a Company containing 3 Tribes (each with multiple Squads), 2 Supporting Squads, and 6 Senior Individual Contributors or Senior Leaders. Companies can look vastly different depending on platform complexity.
+ info
The Customer Org is...
The combination of all customer-facing Companies, which includes Customer Experience (CX) and Claims Experience (CLX). Welcome aboard!
Tip: This structure will make more sense as you interact with your team members and stakeholders. The key to remember is that each Maker make special contributions to our objectives.
The Customer Org
Michael Brookman
Created on July 25, 2024
A brief intro.
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Transcript
The Customer Org
(An Introduction)
Makers
The building blocks of our Workforce, Makers are the individuals that directly contribute to and impact our business objectives. They are accountable and understand what their specialty and focus needs to be. Each of us belongs to a team and feels that way.
Building the Org
Companies
Companies are autonomous groups within Lemonade focused on achieving business goals for each product. Composed of tribes, squads, and individual contributors.
Tribes United
Tribes
Consist of unified leadership working with squads. Senior Individual Contributors (SICs) can operate at the tribe level.
Collection of Squads
Squads
Consists of multi-functional, autonomous teams with clear objectives and scope. Led by squad leads who set the OKRs and manage the day-to-day work.
Teams of Makers
Makers
Everyone's a Maker!
Individual Contributors
You can view your Org Chart in Workday.
Company Example
In this example, we have a Company containing 3 Tribes (each with multiple Squads), 2 Supporting Squads, and 6 Senior Individual Contributors or Senior Leaders. Companies can look vastly different depending on platform complexity.
+ info
The Customer Org is...
The combination of all customer-facing Companies, which includes Customer Experience (CX) and Claims Experience (CLX). Welcome aboard!
Tip: This structure will make more sense as you interact with your team members and stakeholders. The key to remember is that each Maker make special contributions to our objectives.