Optimizing CX at the point of conversation
EXPLORE EACH COMPONENT TO LEARN MORE
The Point of Conversation
At TTEC Digital, we offer customer experience consulting, software, and technology services at the intersection of Contact Center, CRM, Analytics & AI — an intersection we call the point of conversation. We do this to create shareholder value for our clients:
Learn more in this video with TTEC Digital CEO Dave Seybold:
- Higher revenue
- Lower costs
- Improved productivity
Back
Contact Center
The contact center provides the infrastructure necessary for
inbound and outbound conversations with customers across
phone, email, chat, text, and more. Our contact center capabilities leverage the world’s leading technology platforms to build innovative customer experiences that drive distinct business outcomes.
Learn more in this video with TTEC Digital Global Sales Leader Ryan Swanger:
Back
CRM
CRM turns critical customer data into a neural network of information that can be used to engage customers more effectively, and with warmth and empathy, at the point of conversation. Our CRM capabilities leverage leading platforms to empower personalization and unlock real-time insights, so clients can access the right data at the right time for these critical customer conversations.
Learn more in this video with TTEC Digital CMO John Seeds:
Back
AI & Analytics
AI & Analytics are the fuel that drive exceptional customer experiences, helping companies quickly and consistently analyze and manage data. This fuel creates a competitive edge as clients navigate the full spectrum of CX conversations.Our deep expertise in AI & Analytics helps clients personalize the customer journey, augment agent productivity, increase revenue, improve operating efficiencies, and more.
Learn more in this video with TTEC Digital Head of Analytics & Insights Marcy Riordan:
Back
CX Strategy & Design
Technology alone can’t create exceptional customer experiences. Strategy is a critical component of successful shareholder value realization. It’s also a critical component of our value proposition; we stand out because we can offer this in unison with our deep platform expertise. Our transformation-focused CX Strategy & Design consultants help clients envision, design, and build world-class customer and agent experiences that achieve real business value at scale.
Learn more in this video with TTEC Digital SVP of Consulting Tom Lewis:
Back
Software & Digital Engineering
Learn more in this video with TTEC Digital Global Leader of Software & Digital Engineering Dave Murashige:
Cloud platforms require custom development to fill feature gaps and create seamless connections to other platforms in the client’s tech stack. Many niche software solutions exist, but few have the power to drive outcomes across a full, complex CX ecosystem. With over 100 patents and a team of experts that spans the globe, our skills in software and digital engineering allow us to deliver on our promise of seamless, secure, and powerful customer and agent experiences.
Back
Optimizing CX at the point of conversation
EXPLORE EACH COMPONENT TO LEARN MORE
Optimizing CX at the Point of Conversation
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Created on July 22, 2024
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Transcript
Optimizing CX at the point of conversation
EXPLORE EACH COMPONENT TO LEARN MORE
The Point of Conversation
At TTEC Digital, we offer customer experience consulting, software, and technology services at the intersection of Contact Center, CRM, Analytics & AI — an intersection we call the point of conversation. We do this to create shareholder value for our clients:
Learn more in this video with TTEC Digital CEO Dave Seybold:
Back
Contact Center
The contact center provides the infrastructure necessary for inbound and outbound conversations with customers across phone, email, chat, text, and more. Our contact center capabilities leverage the world’s leading technology platforms to build innovative customer experiences that drive distinct business outcomes.
Learn more in this video with TTEC Digital Global Sales Leader Ryan Swanger:
Back
CRM
CRM turns critical customer data into a neural network of information that can be used to engage customers more effectively, and with warmth and empathy, at the point of conversation. Our CRM capabilities leverage leading platforms to empower personalization and unlock real-time insights, so clients can access the right data at the right time for these critical customer conversations.
Learn more in this video with TTEC Digital CMO John Seeds:
Back
AI & Analytics
AI & Analytics are the fuel that drive exceptional customer experiences, helping companies quickly and consistently analyze and manage data. This fuel creates a competitive edge as clients navigate the full spectrum of CX conversations.Our deep expertise in AI & Analytics helps clients personalize the customer journey, augment agent productivity, increase revenue, improve operating efficiencies, and more.
Learn more in this video with TTEC Digital Head of Analytics & Insights Marcy Riordan:
Back
CX Strategy & Design
Technology alone can’t create exceptional customer experiences. Strategy is a critical component of successful shareholder value realization. It’s also a critical component of our value proposition; we stand out because we can offer this in unison with our deep platform expertise. Our transformation-focused CX Strategy & Design consultants help clients envision, design, and build world-class customer and agent experiences that achieve real business value at scale.
Learn more in this video with TTEC Digital SVP of Consulting Tom Lewis:
Back
Software & Digital Engineering
Learn more in this video with TTEC Digital Global Leader of Software & Digital Engineering Dave Murashige:
Cloud platforms require custom development to fill feature gaps and create seamless connections to other platforms in the client’s tech stack. Many niche software solutions exist, but few have the power to drive outcomes across a full, complex CX ecosystem. With over 100 patents and a team of experts that spans the globe, our skills in software and digital engineering allow us to deliver on our promise of seamless, secure, and powerful customer and agent experiences.
Back
Optimizing CX at the point of conversation
EXPLORE EACH COMPONENT TO LEARN MORE