GeoComply To-Go Refresher
GeoComply allows for agents to track player location data.
- Make sure to have the appropriate dates selected when viewing an account.
- Disable "Show Pass" to see only log-in errors on GeoComply.
- When checking a user's connection, Static means our systems pinged location using 2 or more different pieces of info. Use this info to verify!
- Follow the appropriate KAs depending on what system error is showing
Trouble-shooting
For GeoComply Troubleshooting, simply choose the platform your player is using (IOS, Android, Windows) and then select the video that ties to the step you are troubleshooting. Here are examples of what you can use it for:
- How to get better Geolocation Data
- Great for players that have repeat issues
- Disabling Proxy, VPN or DNS
- Enabling Wifi and Location services
View tutorial videos here.
GeoComply Refresher
Alexandra Estrada
Created on July 22, 2024
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Transcript
GeoComply To-Go Refresher
GeoComply allows for agents to track player location data.
Trouble-shooting
For GeoComply Troubleshooting, simply choose the platform your player is using (IOS, Android, Windows) and then select the video that ties to the step you are troubleshooting. Here are examples of what you can use it for:
View tutorial videos here.