Victor Fernandez
38 years old, Web Desinger & Nominalia Reseller
Victor is a web designer who helps small local businesses like restaurants, beauty salons, and clothing stores create their online presence. He offers a complete package, taking care of everything from designing website, registering a domain name to hosting the website.
Elche
Victor Fernandez
38 years old, Web Desinger & Nominalia Reseller
Goals
Get his customers website up and running as quickly as possible to avoid losing customer trust.Ensure smooth and efficient technical operations to maintain a seamless user experience on the website.
Lifestyle
- Busy Entrepreneur: Juggles multiple responsibilities within his business and relies on technology to streamline operations.
- Tech-Dependent: Uses technology daily but may not have an advanced technical background.
- Time-Sensitive: Values time and requires quick, efficient solutions to avoid business disruptions.
Frustrations
Frustrations
Communication barriers
Communication barriers
Technical difficulties
Technical difficulties
Feels that there is a lack of clear and prompt communication from technical support.
Feels that there is a lack of clear and prompt communication from technical support.
Faces challenges in understanding and implementing complex technical instructions, leading to delays.
Faces challenges in understanding and implementing complex technical instructions, leading to delays.
Urgency
Urgency
Dependence on Support
Dependence on Support
Experiences stress and pressure due to the need for immediate solutions to avoid project delays and potential business loss.
Experiences stress and pressure due to the need for immediate solutions to avoid project delays and potential business loss.
Frustrated by the need to rely heavily on external support to resolve issues that he feels should be straightforward.
Frustrated by the need to rely heavily on external support to resolve issues that he feels should be straightforward.
Motivations
Business continuity
Professional image
Effectiveness
Maintain a high level of customer satisfaction by delivering reliable and timely services. Business continuity ensures that he can meet project deadlines, address client issues promptly, and uphold their reputation as dependable partner.
Wants to establish and maintain a professional image to attract and retain customers.
Looks for efficient and effective solutions to minimize downtime and operational disruptions.
Values & Beliefs
Professionalism
Quality and Reliability
Customer-Centric Approach
Prioritizes customer satisfaction and smooth online interactions.
Values reliable services and support that ensure his business operations run smoothly.
Believes in maintaining a high standard of professionalism in all business dealings.
Trusted brands
Situational Analysis and Recommendations
Victor is experiencing considerable stress due to ongoing technical problems with the hosting of the website he has set up for his client (jamonjamonelche.es).
He feels that his requests are not being dealt with promptly and is concerned about the impact on his business, and a possible loss of the project.
Key problems
Repeated technical errors trying to activate hosting and configure DNS settings.
Lack of immediate and clear comunication from technical support, leading to frustration and delays.
Recommendations
Enhanced Communication
Dedicated support
Proactive solutions
Training and Resources
Proposals for Marketing
Personalized Outreach
Content Marketing
Technical Webinars
Proposals for Sales
Dedicated Account Manager
Additional sales opportunities
Customer success stories
Referral Programs
Proposals for Customer Care
Feedback Loop
Enhanced Support Packages
Customer first challenge
Marlene Serrano
Created on July 18, 2024
Start designing with a free template
Discover more than 1500 professional designs like these:
View
Museum Flipcards
View
Image Comparison Slider
View
Microcourse: Key Skills for the Professional Environment
View
The Meeting Microlearning
View
The Meeting Microlearning Mobile
View
Corporate Who's Who
View
Concepts Comparison Flipcards
Explore all templates
Transcript
Victor Fernandez
38 years old, Web Desinger & Nominalia Reseller
Victor is a web designer who helps small local businesses like restaurants, beauty salons, and clothing stores create their online presence. He offers a complete package, taking care of everything from designing website, registering a domain name to hosting the website.
Elche
Victor Fernandez
38 years old, Web Desinger & Nominalia Reseller
Goals
Get his customers website up and running as quickly as possible to avoid losing customer trust.Ensure smooth and efficient technical operations to maintain a seamless user experience on the website.
Lifestyle
Frustrations
Frustrations
Communication barriers
Communication barriers
Technical difficulties
Technical difficulties
Feels that there is a lack of clear and prompt communication from technical support.
Feels that there is a lack of clear and prompt communication from technical support.
Faces challenges in understanding and implementing complex technical instructions, leading to delays.
Faces challenges in understanding and implementing complex technical instructions, leading to delays.
Urgency
Urgency
Dependence on Support
Dependence on Support
Experiences stress and pressure due to the need for immediate solutions to avoid project delays and potential business loss.
Experiences stress and pressure due to the need for immediate solutions to avoid project delays and potential business loss.
Frustrated by the need to rely heavily on external support to resolve issues that he feels should be straightforward.
Frustrated by the need to rely heavily on external support to resolve issues that he feels should be straightforward.
Motivations
Business continuity
Professional image
Effectiveness
Maintain a high level of customer satisfaction by delivering reliable and timely services. Business continuity ensures that he can meet project deadlines, address client issues promptly, and uphold their reputation as dependable partner.
Wants to establish and maintain a professional image to attract and retain customers.
Looks for efficient and effective solutions to minimize downtime and operational disruptions.
Values & Beliefs
Professionalism
Quality and Reliability
Customer-Centric Approach
Prioritizes customer satisfaction and smooth online interactions.
Values reliable services and support that ensure his business operations run smoothly.
Believes in maintaining a high standard of professionalism in all business dealings.
Trusted brands
Situational Analysis and Recommendations
Victor is experiencing considerable stress due to ongoing technical problems with the hosting of the website he has set up for his client (jamonjamonelche.es). He feels that his requests are not being dealt with promptly and is concerned about the impact on his business, and a possible loss of the project.
Key problems
Repeated technical errors trying to activate hosting and configure DNS settings.
Lack of immediate and clear comunication from technical support, leading to frustration and delays.
Recommendations
Enhanced Communication
Dedicated support
Proactive solutions
Training and Resources
Proposals for Marketing
Personalized Outreach
Content Marketing
Technical Webinars
Proposals for Sales
Dedicated Account Manager
Additional sales opportunities
Customer success stories
Referral Programs
Proposals for Customer Care
Feedback Loop
Enhanced Support Packages