Responsible Business Report 2023
Start
Contents
1. Welcome to our Group
Where every person matters
- Commitment to diversity, equity and inclusion
- Macmillan Education Iberia
- Well-being and work-life balance
The positive impact of our business model
Our commitment to the education community
- Responsible management model
Our commitment to the planet
- Positive impact of our business
- Knowledge, innovation and value creation
Ethics and Good Governance
With our clients in mind
Our supply chain
Appendix
Suppliers
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Business Model
Governance
People
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Clients
Welcome
Managing Director´s Letter
I am pleased to present the 2023 Responsible Business Report for Macmillan Education Iberia. A document that reflects our achievements, initiatives and efforts in sustainability, in line with our commitment to the United Nations 2030 Agenda and the Sustainable Development Goals (SDGs).
Augusto Di Marco
Managing Director Macmillan Iberia SAU
This year, we are especially proud, grateful and privileged to be part of a publishing house with the prestige, history and heritage of Macmillan Education, which is now celebrating 180 years.
As part of our commitment to disseminate the goals of the 2030 Agenda among the educational community, Macmillan Education relies on the Advancing Futures and Change Makers programmes —key initiatives to introduce global citizenship, sustainability, diversity, equity and inclusion topics into classrooms worldwide. These help teachers share knowledge, develop skills, and promote attitudes and actions to achieve a positive and lasting change. They engage students with key elements of the SDGs, empowering them to work towards a fairer, more sustainable future.
Aware that I cannot address all relevant aspects of Ethics, Social and Environmental (ESG) matters in this letter, I would like to highlight four that are particularly significant for us: artificial intelligence, diversity, equity and inclusion (DEI), accessibility, and our commitment to net zero emissions by 2040.
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Our commitment to artificial intelligence aligns with our mission to provide advanced tools that help ensure our students' academic and professional success. In this regard, this year we set up a team in which different areas work together to establish the procedures that regulate artificial intelligence and address it from an ethical perspective.
Diversity, equity and inclusion (DEI) are strategic priorities, and we strive to promote them both through a range of programmes with our staff and also in the content and educational material we publish. Internally, we are very mindful of this in our recruitment processes, training pathways, DEI mentoring programme, internal employee networks, and use of inclusive language in our communications, among other aspects.
Our aspiration to be a leading publisher in the field of accessibility is particularly relevant, ensuring we align with European Directive 2019/882 on accessibility requirements for products and services, which will come into force in June 2025. We are currently adapting our products and services in different working groups, with teams working from different perspectives to comply with this regulation.
In environmental matters, particularly noteworthy is Springer Nature Group's commitment to achieving Net Zero carbon emissions by 2040 for both its operational and value chain emissions.
I would not wish to conclude without emphasising that all these achievements would not have been possible without our human team's contribution, for which I reiterate my gratitude. We will continue to implement responsible business and sustainability actions aligned with our Group's commitments. Without a doubt, sustainability will remain a firm priority for Macmillan Education Iberia throughout 2024.
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Welcome
Welcome to our Group
Connecting knowledge, leading educational innovation, transforming the world.
Springer Nature Group
Divisions
Macmillan Education has been part of Springer Nature Group (GSN) since 2015. Springer Nature is a leading publisher of research, education, professional and health content, with over 180 years of experience.
Research
Education
Health
Professional
Vision
Unlock the potential of open science and research across disciplines to accelerate solutions to urgent global challenges and improve the lives of future generations.
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Welcome
Our main brands
Around 10,000 people worldwide, with more than 200 offices and locations in over 45 countries.
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Welcome
Macmillan Education
This year we celebrated 180 years of the heritage of brothers Daniel and Alexander Macmillan and continue their legacy of contributing to learning, innovation and social good.
Celebrating 180 years of history
To celebrate, we launched two global initiatives:
180 Faces of Macmillan Education
180 Days of
Volunteer Work
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Macmillan Education Iberia
At the forefront of current trends
Founded in 1987, Macmillan Education Iberia has established itself as one of Spain's leading educational publishers. It has been part of Springer Nature Group since 2015.
Linguistic Preparation
Our products and services
Future Readyness
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Welcome
+ Competitive thinking of you: Innovation and digital transformation
At Macmillan Education Iberia, Digital Transformation
focuses on the following core areas:
Develop digital platforms
and content
Support the
educational
community
2023 marked a significant milestone in strategic evolution through the creation of the Innovation and Digital Transformation area. This new department's mission is to design and implement the digital transformation plan to achieve a range of objectives aligned with Vision/Action 2025.
Objectives
Notable actions
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Enhancing our Vision and its impacts
Committed to the SDGs
Creating added value for the educational community by promoting unique solutions and sustainable projects to foster our students' personal and professional success.
Keys to success
Core areas
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Responsible management model
Use of technology to drive learning
Contribution to the SDGs
Responsibility
Do the right thing in our communities and champion diversity and inclusion. Act as a responsible company, promoting sustainable progress and valuing the ideas and opinions of all people.
Transparency
Diversity, equity and inclusion
Living our values
Partnership
Drive
Integrity
Responsibility
Empathy and cooperation
Independence and rigour
Commitment and purpose
Adaptability and dynamism
Comunicar nuestro progreso y acciones de responsabilidad social corporativa a los distintos stakeholders.
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Materiality
In 2021, Macmillan Iberia completed a materiality analysis in order to identify and define the sustainability issues that are a priority for Macmillan Iberia and its stakeholders. The material topics identified in this analysis have remained relevant throughout 2023.
Matriz materialidad
Sustainability and Responsible Business Committee
Macmillan Education Iberia has had a Sustainability and Responsible Business Committee since 2017. This cross-disciplinary committee includes representatives from many company's corporate areas: Human Resources, Commercial, Operations, Strategy and Business Development, Marketing, Legal, Procurement, and IT. At the end of 2023, the Committee comprised 7 women and 1 man.
Principales funciones del comité
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Stakeholders
Macmillan Education Iberia maintains stable relationships based on trust, especially with those stakeholders who most contribute to the company’s success, as described below:
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The positive impact of our business
SDG 17
Partnerships to achieve the goals
Particularly worthy of note is Macmillan Education Iberia’s partnerships with non profits organizations through the implementation of corporate volunteering projects.
As well as the internal awareness initiative: SDG Impact Challenge.
Springer Nature has been a signatory of the United Nations SDG Publishers Compact since 2020. Macmillan Education, as part of Springer Nature Group, endorses the 10 principles set out in this Compact.
SDG 5
Gender Equality
SDG 10
Reduced Inequalities
SDG 13
Climate Action
Besides improving climate action through our textbooks and teaching materials, we highlight our efforts to renew our vehicle fleet by moving away from diesel and our commitment to achieving zero carbon emissions by 2024.
SDG 4
Quality Education
We are committed to addressing the challenges posed by the SDGs through our educational content and materials.
We reinforce our commitment to diversity, equity and inclusion (DEI) in the classroom by providing teachers with free resources representing a significant step in addressing the support requested by teachers.
ADVANCINGFUTURES
Net Zero by 2040
CHANGEMAKERS
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Knowledge, innovation and value creation in 2023
+2,500
Active titles in print
180
Years of Macmillan Education heritage
+9,500
+4,000
+2
Active titles
Schools using our products and services
Millions of students using our products and services
+1,400
Active digital titles
New innovation and
digital transformation
area
37.3
Millions of euros in revenue
+130
Schools using Kiva, bMarker
+70,000
Teachers using our services and products
570
New titles
Use and Implementation of Artificial Intelligence Working Group
Products and services
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Knowledge, innovation and value creation in 2023
45%
Women on the Management Committee
We aim to build an inclusive organisation with a diverse workforce and equitable structures that enable everyone to thrive
People
219
Full-time contracts
230
Employees
Gender Equality Plan
227
Permanent Contracts
Internal employee networks
+4,400
Training hours
Protocol for prevention and action against sexual and/or
gender harassment
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Knowledge, innovation and value creation in 2023
- Network of offices and sales representatives
- Market Research Department
- Platforms: Teacherʼs Corner and Pupilʼs Corner
- Customer Care Department
Listening and communication channels
People
+3,600
Customers
40%
Loyal customers dating back 15 years
+35,000
Cases received remotely (email, forms) in Customer
Care
16,500
Calls received in Customer
Care
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Knowledge, innovation and value creation in 2023
Taking care of the planet
- Springer Nature is a member of the Book Chain Project
- Springer Nature Group will be Net Zero in Carbon by 2040
- Springer Nature Group has been carbon-neutral since 2020 for emissions from its vehicles, flights and offices.
- Science-based target initiatives (SBTi) were developed in 2022. They were validated externally in 2023.
Springer Nature Group
Data year 2023
- 169 tonnes of paper used, 80% rated with three PREPS stars and 20% with PEFC certification.
- Carbon Footprint Calculation - scope 1, 2, and 3: 413 tonnesof CO2eq in 2023, 2% less than in 2022.
- 100% renewable or clean-sourced electricity*
- 95% of the workforce trained in topics related to environmental impact
Macmillan Education Iberia
*In offices where energy is contracted directly by Macmillan Iberia.
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Governance
Welcome
People
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Business Model
Ethics and Good Governance
We use a comprehensive system of policies, procedures, controls and supervisory practices to responsibly manage all aspects of our activities and relationships.
Governance Structure
Corporate values
Responsibility
Drive
Integrity
Organisational Structure
Partnership
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Working ethically
Our work is guided by the Code of Conduct for employees,
the Code of Conduct for business partners and the Editorial Code of Ethics. In turn, these are supported by a series of policies and procedures established by Springer Nature Group.
These provide the framework we need to support our values and implement our sustainable business priorities, both within the organisation and across the supply chain.
Governance, Risk and Compliance (GRC) Model
Supported by guidelines and frameworks, Integrity is a key corporate value for everyone at Springer Nature Group. By implementing our governance, risk and compliance approach, we proactively manage relevant legal and regulatory risks across all operations and extend this management to external stakeholders who may impact our business.
We employ a comprehensive system of policies, procedures, controls and supervisory practices to ensure responsible management of all aspects of our activities and relationships.
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Risk management
The Risk Policy sets the principles and general framework for controlling and managing company risks in order to make the best decisions.
The risk management and control system in the Iberia region is structured into three levels, ensuring the participation and involvement of all staff in risk management, from the highest responsibility levels (GRC Committee members) to the lowest (risk managers).
Each of these risks is assessed according to its likelihood of occurring and possible impact, and has a series of associated controls for mitigation. The evolution of risks and compliance with established action plans are reviewed periodically.
The risk organisation and management model in the Iberia region is supervised using a Crime Prevention Model as a guide, which includes the tools in place at Springer Nature and appropriate monitoring and control measures to prevent criminal offences and/or significantly reduce the risk of them occurring.
Main non-financial
risks
Main risks affecting our business
Governance and Risk Management
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Compliance monitoring tools
SNICS
Speak Up
(Springer Nature Information on Customers and Suppliers System)
95%
Workforce trained in Ethics, Compliance and Sustainability
Register of interests, gifts and gratuities
Training on the Code of Conduct and Compliance
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Committed to fighting corruption and bribery
We apply a zero-tolerance policy on corruption involving our employees or supply chain. All companies within Springer Nature Group adopt the Anti-Bribery, Fraud and Corruption Policy and the Fair Competition Policy, in addition to the aforementioned Codes of Conduct.
tolerance
Zero
Objectives of the policies
Human rights
Due Diligence
At Macmillan Education Iberia, we comply with all Spanish labour and human rights regulations, and we expect our business partners and suppliers to do the same. TheCode of Conduct includes clauses on protecting human rights, emphasising the avoidance of slavery and human trafficking, and covering topics such as fair pay and conditions, preventing forced and child labour, health and safety, and environmental practices.
These clauses must be included and signed in the contractual agreement between Macmillan Education and its partners and suppliers.
breaches
Zero
Fair Treatment Policy
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+550
Hours of Cybersecurity Training in 2023
Information security
Macmillan Education Iberia follows Springer Nature Group’s Information Technology and Privacy Policy, which aims to provide a framework to implement and maintain Group standards whenever personal or confidential information is handled.
In addition to the policy, other documents, such as the risk analysis report and the incident management procedure, are available to strengthen the company's security culture.
The company's Security Management System adheres to the methodology outlined in international standard ISO27001.
+250
People trained in Cybersecurity
Artificial intelligence
Macmillan Education Iberia also commits to Springer Nature Group's ethical approach to designing, developing, deploying and using Artificial Intelligence (AI) solutions.
In this regard, Macmillan Iberia’s Artificial InteIligence governance structure was established in 2023 through a working group comprising the Innovation and Digital Transformation, IT and Legal departments, who came together to establish procedures regulating AI use in the company based on the following core areas:
Core areas
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Where every person matters
Recognising the value of each individual and the importance of their development andtheir well-being, as well as promoting equality and diversity, the company relies on a range of policies and guidelines. These include those related to attracting and recruiting talent, remuneration, training and professional development; the work-life balance and flexible hours plan, the work-from-home Policy, and the Digital Disconnection Protocol; or protection measures such as the Fair and Respectful Treatment Policy, the Gender Equal Opportunities Plan, and the Protocol for Preventing and Addressing Sexual and Gender-Based Harassment.
We create stable employment 98% permanent contracts 95% full-time contracts
Focus on Diversity,
Equity and Inclusion
(DEI), work-life
balance, personal
development
and well-being.
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Data year 2023
Workforce by age
Workforce by gender
Training
Staff
Workforceby professional level
Macmillan Concilia
Workation
DEI
Self-development programme
SN Leadership Programme
Performance evaluation
Engagement survey
Development and performance
Health and safety
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Training
Macmillan Education Iberia has a Training Plan that focused on innovation and market trends, digital transformation and artificial intelligence, leadership and team development, Diversity, Equity and Inclusion (DEI), Cybersecurity and technical commercial skills.
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Committed to diversity, equity and inclusion
We want to build an inclusive organisation with a diverse workforce and equitable structures that allow everyone to thrive.
Internal Survey on Diversity, Equity and Inclusion
DEI Personal Objective
Mentoring Programme
DEI learning journey
Awareness and learning actions
DEI employee networks
Diverse Corner in the Madrid office
Accessibility
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Well-being and work-life balance
Featured actions:
MacMillan Conciliaplan
Digital Disconnection protocol
Remote working policy
Compensation Policy for excess working hours and overtime
WorkationProgramme
Other actions
Well-being
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Close to our collaborators
« We believe in close, frequent and transparent communication »
Our communication channels
- Intranet with communication at 3 levels: unilateral, bilateral and multilateral. Regular announcements by e-mail through the internal communication mailbox. Monthly newsletters.
- Bimonthly corporate webinars.
- Physical elements (posters, whiteboards, banners, Diverse Corner, etc.)
- Send Word Now: System to give out alerts in cases of emergency.
Other actions
- Company Conference, department meals, team-building activities to generate a sense of team's feeling and belonging.
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Our commitment to the educational community
We seek to contribute positively to the SDGs, by increasing the level of educational development in society and promoting equal opportunities among the most vulnerable sectors of society.
As part of our commitment to the development of the Educational Community, we carry out actions that positively impact on society, especially on the school network of our environment.
Balia Foundation
Language learning (Balia Hello)
Prevent school bullying
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Vivo Fácil Foundation
ONGD SED
@EmploymentObjetive
Educational project in Ghana
Disconnected
Other social initiatives
Charity market
Support for the Ukrainian people
Inclusion and special needs
Company's Christmas gift donation
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Our commitment to the planet
Focus on achieving net zero carbon emissions by 2040 and on positively contributing to the Sustainable Development Goals (SDGs), in particular Goal 13. Climate Action and Goal 15. Life on Land.
The environmental approach and framework of Macmillan Education Iberia is outlined in the Environmental Policy and the Paper Policy defined by Springer Nature Group. These means ensuring the use of paper from sustainable sources, reducing and offsetting the carbon footprint, efficiently using the main resources (energy, water, packaging), minimising business travel, and extending these commitments to the supply chain.
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Waste Management
Paper Management
Carbon neutral since 2020
Energy
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Springer Nature Group, signatory of:
In 2022, SN developed
the science-based targets initiative (SBTi). In 2023, they were externally validated.
Carbon neutral since 2020 in emissions generated by the offices, the fleet and flights.
Net Zero in emissions by 2040 from own operations and in the supply chain.
SDG Impact Festival
SDG Impact Awards
SDG Impact Challenge
Online talk
Initiative carried out by Springer Nature Group, aimed at all regions and business units of the Group. In 2023, the following activities were carried out:
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Green Office Network: internal employees' network that promotes awareness of the environmental impacts we generate in our offices and how we can be more environmentally responsible in our professional and personal lives.
Training in Environmental Impact
95% of staff were trained in sustainability, specifically in two modules of approximately 30 minutes each. On the one hand, human rights in the supply chain, and, on the other, environmental impact.
Environmental awareness actions for staff
Sustainable marketing material
Green Friday, as opposed to Black Friday: online quiz proposing a responsible, sustainable consumption approach, advocating for consumption that respects the environment and promotes fair practices.
Charity market for second-hand items at the Madrid office. Thanks to the money raised, 55 trees were planted in Asturias. The planting was carried out by children from CP Parque Infantil school, in Monte Naranco (Oviedo).
“Advancing Futures” bags distributed at the Teachers’ Day events were made by a supplier whose products are environmentally friendly and ethically produced.
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The scientific research journal Nature (part of Springer Nature Group) was named Environmental Personality of the Year 2023 at the 24th edition of the Ecovidrio awards (Spain) for its long-standing background in disseminating the latest scientific discoveries and research on climate change and its effects and on the biodiversity crisis.
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With our clients in mind
We work to fully understand the purpose and expectations of all our clients, so we can bolster the business relationship and ensure a unique educational experience.
Our key clients
Schools, academies and language schools, bookshops, large distributors, families
and students.
Over the years, we have forged a relationship with our clients based on trust, loyalty, effectiveness and availability, always with close, personalised attention and a single objective: to meet their goal and understand their expectations.
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Communication and loyalty
At Macmillan Iberia, we have a range of effective mechanisms to maintain two-way communication that is appropriate, clear and close to our clients.
Market Research Team
Works hand-in-hand with teachers in researching high-quality educational materials, to ensure all our products meet the needs and expectations of teachers and students.
Network of offices and representatives throughout the country
Guarantees professional, personalised attention.
Platforms for teachers and students
Teachers: Teacher’s Corner and Advantage.
Students: Pupil’s Corner.
With access to materials and educational resources to enhance training both inside and outside the classroom.
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Communication and loyalty
Many years working together
Customer Care
Records and manages queries and incidents, by phone and remotely (internal and external email and our web form).
Cases received remotely
+35,000
cases resolved
cases received
4.65 horas
Average response time in 2023, compared to 7.53 hours in 2022
99%
Incorporate improvements in other communication channels with clients
The call centre has 3 different lines for clients: internal attention, call centre and specialist technical service
Calls answered
Types of incidents
- Adapt tutorial videos from the YouTube channel to make them accessible for people with functional diversity.
- We have enhanced meetings with our Priority Service clients to introduce them to the tools at their disposal and grant them specific access to the Client portal.
+15,600
Phone calls received
92%
Number of cases
resolved, 5% more than in 2022
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Our supply chain
We strive to have a competitive supply chain that is both sustainable and maximises quality publishing, printing books and educational materials, as well as their distribution.
To achieve this goal, the company has numerous tools at its disposal:
Global Purchasing Policy and Local Procurement Procedure for Purchases
Where the commitments to suppliers are described with the aim of maximising value for money, minimising risks and ensuring communication and coordination between stakeholders.
Whistleblower channel for third parties
Code of Conduct for business partners
In 2023, the Macmillan Iberia website introduced access to Springer Nature's whistleblower platform ("Speak up") for suppliers, contractors, and partners. This facilitates reporting any suspected breaches of the Code of Conduct by Macmillan Education.
Where suppliers are required to comply with all legal standards and are encouraged to exceed them in human rights, working conditions, health and safety, anti-corruption, and environmental protection. And also to ensure that measures are taken to guarantee compliance with these standards in their own supply chains. Our contractual commitments with suppliers and partners include signing our Code of Conduct for Business Partners.
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Understanding our supply chain
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Types of suppliers
93%
National suppliers or those belonging to Springer Nature Group
Direct suppliers of goods and services:
- Editing: authors, content creators, translators, proofreaders
- Production: printing and paper
- Distribution: storage, logistics, transport and distribution
Suppliers of indirect goods and services:
- Offices for rent
- Suppliers of supplies and consumables
- Technology: hardware, software, servers, landline and mobile telephony
- Marketing and communication
- Travel and events
- Consultancy and auditing services
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Supplier selection, approval and evaluation process
Selection process:
Approval process:
Evaluation process:
Macmillan Education Iberia follows a rigorous supplier selection procedure that evaluates various aspects, including:
By launching a tender to procure a product or service. Any expense over €3000 must have 3 proposals from 3 different suppliers.
Once selected, the supplier must undergo a risk assessment process in the Springer Nature Information on Customers and Suppliers (SNICS) tool, coordinated by the GRC (Governance Risk and Compliance) team at Springer Nature. This business partner evaluation and management system ensures they share the standards in the Code of Conduct. These evaluations are renewed every three years.
- Specific conditions and warranty: price, payment terms, etc.
- Product or service: quality, adaptation to technical specifications.
- Company details: location, size, certifications, etc.
- Other aspects: response time flexibility, Code of Conduct, etc.
80%
New suppliers passed the approval process in 2023
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Many years working together
Seniority of Macmillan Education Iberia's suppliers
Up to 5 years
6 - 10 years
11-20 years
More than 20 years
50% of Macmillan Iberia turnover* made with suppliers who have been working with us for over 10 years.
+590
Suppliers
* Without considering Group companies.
Average payment period
91 days in 2023 (106 days in 2022)**
** The extended timeframe is due to the fact that the average payment period for Group companies is around 180 days.
Springer Nature Group will be Net Zero in Carbon by 2040 in its own operations and in the value chain
Our supply chain: a key player in our Net Zero Goal
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Key Interest Indicators
Economic Magnitudes
Business Magnitudes
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Compliance Magnitudes
Social Magnitudes
Senior Management
1 The Management Committee is made up of people from Macmillan Iberia and Springer Nature workforces as well as Senior Management contracts.
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Staff
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Society
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Environmental Magnitudes
2 Includes in-house production of Macmillan Education Iberia's Vocational Training fund. 3 Includes offices in Madrid and Barcelona..
4 Waste declared to Ecoembes. 5 Includes Madrid office. 6 Includes offices in Madrid, Barcelona, Bilbao, A Coruña, Valencia and Seville.
* Data not available
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7 Macmillan Education Iberia calculates its carbon footprint annually, in accordance with the GHG Protocol methodology. 8 Source of emission factors: DEFRA (Department for Environment, Food & Rural Affairs-UK), MITECO (Ministry for the Ecological Transition and Demographic Challenge – Spain) and OCCC (Catalan Office for Climate Change).
Enquiries related to this report can be sent to:
compromisomacmillan@macmillaneducation.com
To the extent that our educational content aligns with the guidelines and legislation set by the Ministry of Education and the Regional Governments.
Due Diligence
All partners and suppliers must complete a due diligence questionnaire on modern slavery and human trafficking and update it at least once every three years, or more frequently, based on the supplier's risk profile. Due diligence questionnaires are regularly reviewed to be aligned with regulatory environmental, social and governance (ESG) requirements.
Contribution to the SDGs
Reduce our carbon footprint and environmental impact by using sustainable resources and materials.
Forge ties with the communities we serve and contribute to the social improvement of our environment.
Those companies and individuals we work with in content creation, printing, transport and logistics, marketing and communication, as well as other supporting activities.
Teacher's Day
ADVANCING FUTURES
Aims to support teachers and engage
students in topics such as global citizenship, sustainability, diversity and inclusion, offering activities and resources that foster skills and attitudes for positive, lasting change.
At the “Teacher's Day” events, we invited teachers to propose challenges and activities for each of the SDGs in the classroom. Some of these suggestions were included in the ChangeMakersChallenge!
Electricity from renewable or clean sources*
100%
Zero emissions from electricity
106,993
110,407
* In offices where the energy is contracted directly by Macmillan Iberia.
749 m3*
Water consumption
* Madrid and Barcelona offices
- Human intervention: ensure human intervention when using Artificial Intelligence, whether in training the AI or verifying AI-generated data.
- Innovation and efficiency: the use of Artificial Intelligence at corporate level aims to drive innovation in our products and services, optimise resources, and ensure time and cost savings.
- Regulation: the use of Artificial Intelligence must comply with the requirements established by the Group's governing board, as well as the European Union's AI Regulation, the General Data Protection Regulation, and the intellectual property of our content.
MacMillan Concilia Plan
Macmillan reconciles and improves the rights established in the Workers' Charter and the Collective Agreement for Graphic Arts, Processing, Publishing, and Auxiliary Industries. Some of these improvements are:
- Family and medical leave. Flexible leave
- Births: extended periods for cases of special care.
- Extension to third degree of consanguinity in cases of illness, surgery and death of relatives.
- Time off to attend school events.
- Permission for attending exams for formal and informal studies.
- Flexibility in taking time off for marriage or to register a civil partnership.
- Option of an unpaid leave.
- Culture of flexible working hours
- Personalised attention to special working hours. Restriction on the timetable for scheduling meetings.
SURVEY ON DIVERSITY, EQUITY AND INCLUSION
64% participation in 2023, an increase of 8% compared to the previous year. 80% of the questions showed an improvement compared to the previous year, and the best rated aspects were: feeling of security and respectful treatment in the work environment (+83 points).
Vocational Training, educational material for basic, intermediate and higher levels, as well as Diversification Programmes.
KiVa programme to prevent bullying at school, developed by the University of Turku (Finland). It aims to train the entire educational community to understand and recognise bullying in order to tackle it.
Computational Thinking: developed in collaboration with the technology company BQ.This is an educational solution designed to develop computational thinking and the learning of STEAM subjects such as programming, 3D design and robotics.
Received cases
Solved cases
Contribution of Macmillan Education Iberia
Aim
Impact
A corporate volunteering project has been carried out with 3 KiVa trainers from Macmillan Education, applying the KiVa methodology (part of Macmillan Education's service portfolio) directly with Balia students.
A group of 10 boys and girls was selected from the 5th and 6th years of primary, since it has been identified that this age group is especially vulnerable to school bullying.
Corporate volunteering. Preventing and raising awareness about school bullying among children at risk of social exclusion is crucial.
10 minors
Attended the programme
7 KiVa sessions
Academic year 2022-23
DEI MENTORING PROGRAMME
Programme offered by Springer Nature which aims to connect people experiencing low levels of inclusion or underrepresented in leadership positions within the company with other colleagues, who act as mentors, so they can develop skills, expand their networks, broaden their contact networks and advance their careers within the company.
Objectives
Optimise and transform our business model to adapt to changing market dynamics and customer expectations.
Use technology more efficiently for data processing and business analysis.
Foster constant innovation in our products and processes to remain at the forefront of our industry.
Aim
Contribution Macmillan Education Iberia
Impact
Corporate volunteering. Educational project in Ghana.
A group of volunteers from Grupo Edelvives and Macmillan Education Iberia collaborated on an educational project promoted by the NGO SED at the Marist Our Good Mother School in (Ghana). Recreational activities were carried out with young ones, the school was decorated and methodological knowledge was imparted to the teaching staff.
Weeks in length
Volunteers
Become agents of awareness in the company and in its environment.
600
Boys and girls at school
Objectives of the policies
- Raise awareness about zero tolerance among the entire workforce.
- Establish a coherent set of expectations and requirements, and ensure controls are in place to prevent these risks from materialising.
- Provide clear guidelines to staff who discover or suspect bribery, fraud or corruption about how to raise concerns and seek assistance.
VEHICLE FLEET
In 2019, hybrid vehicles accounted for around 12% of the fleet; in 2023, this type of vehicle accounted for 85%; by 2024, it is expected that 100% of the fleet will be non-plug-in hybrid vehicles.
Internal queries
Contact center
Technical assistance
Training
Annual mandatory training is provided on the Code of Conduct and Compliance, such as commercial expenses, environmental impact, human rights in the supply chain, etc.
Transparency
Communicate our progress on our corporate social responsibility initiatives to our various stakeholders.
Drive
Activate change and accelerate your potential. Be agile and adaptable, open to new ideas and embracing opportunities to develop and succeed.
Contribution of Macmillan Education Iberia
Aim
Impact
Provide with quality educational experiences to children by offering a native teacher to facilitate contact with native English speakers
Attended the programme
30 minors
English classesAcademic Year 2022-23
15 hours
Attempt to bring English language teaching to children at risk of social exclusion through Balia Foundation, using a playful and social approach to foster motivation for learning the language, and promote positive academic performance.
16
+4,400
Average training hours per person
Traininghours
Training sessions format:
41%
59%
Work's accidents in 2023
(One more than the previous year)
Workforce by age
Workforce by professional level
Core areas
Prioritise
Consolidate and bolster our positioning by prioritising customer segments, educational stages, and geographical areas.
Know
Understand the current and future needs of our target community.
Innovate
Promote standout solutions for the target educational community, maximising our portfolio and developing new content, projects and services.
Optimise
Improve operational efficiency and internal organisational resources.
Sustainability
Economic, social and environmental sustainability, highlighting the commitment to diversity, equity and inclusion (DEI) as part of the company's social sustainability.
Register of interests
All gifts given or received by way of entertainment, hospitality, promotional items, sponsorships, charitable donations, or any other non-contractual charges or payments, with a value greater than €100 must be declared.
DIVERSE CORNER IN THE MADRID OFFICE
Physical space (notice board and library) to share news, announce events, exchange books on various topics, etc. related to employee networks.
Macmillan Education, founded in 1843, produces reliable, high-quality educational materials, supporting teachers and students of all ages.Our two divisions, Language Learning and Schools Curriculum, inspire a lifetime of learning.
- Language Learning Division (ELT), focused primarily on English language teaching content.
- Schools Curriculum Division, creating materials that adapt to the education policies of countries around the world.
At Macmillan Education, we work every day to align the behaviour of our people with our values, serving as pillars of our ethical culture in relationships with stakeholders.
Notable actions
- Educational Trends Identification Project that enables product innovation by exploring emerging trends, shaping the educational sector. The project involves monitoring influencers and opinion leaders, whose voices and perspectives are crucial, as they are pioneers in their fields and invaluable sources of insights and emerging trends.
- Working group to lead the implementation and use of Artificial Intelligence (AI). The Innovation and Digital Transformation, IT and Legal areas work together to establish the procedures that regulate use of AI in the company. Details of this working group can be found in the artificial intelligence sub-section in the Ethics and Good Governance chapter.
ACCESSIBILITY
Macmillan Education is working to adapt its products and services to the accessibility requirements mandated by European Directive 2019/882. We wish to become the leading publisher in terms of accessible educational materials: product and digital content, design and production, marketing and communication, platforms used, etc.
11
People who joined the programme in 2023
Workation allows remote work for 20 days, either domestically or internationally, combining it with holidays or an extended visit to friends and family.
Well-being actions for staff
Flexibility in working hours, hybrid work format, "Calm" App for Mindfulness, Employee Assistance Programme, recommended readings and guides, among others.
* Employee Assistance Programme offers advice or information and resources on emotional, financial and legal matters and work-life balance. The service is available 24/7 and is confidential and free to use for staff and their immediate family.
- Educational materials in digital format.
- Products and services that reflect and address digital trends: integration of the company's digital platforms with third-party platforms and services and gamification processes.
We focus mainly on the educational community (teachers, schools, language academies, students and families), as well as distributors and bookshops and their sales channels.
Internal employee networks
+45 members +20 learning and awareness-raising
actions aimed at the workforce
EMPLOYEE NETWORKS
Solid communities, safe spaces to share interests, experiences, backgrounds, etc.
Our printed material, books, magazines and platforms reach millions of people around the world every day. As the largest publisher of academic and educational books, we inspire learning in classrooms and universities, and provide knowledge in workplaces, hospitals and medical practices. We also help connect the world using technology and innovation, guided by our purpose: to open doors to discovery.
Diversity, equity and inclusion
Protect and support the people and partners we work with, fostering an inclusive and
diverse environment.
Springer Nature is a member of the Book Chain Project
Paper from responsibly
managed forests: certified
or rated with
3 or 5 stars PREPS
35%
of all titles published are available in digital format
Through this initiative, each person at Macmillan Education had the opportunity to share, celebrate and benefit from one of our greatest values: diversity. The aim of the initiative was to motivate people to share their experiences and embrace diverse backgrounds. At Macmillan Education Iberia, we took part in this initiative by sharing the experience of our General Director, Augusto Di Marco, who summarises his 40 years in the book industry and expresses how privileged he feels to work at a publishing house with the prestige, history and heritage of Macmillan Education, which this year celebrates its 180th anniversary.
Digital Disconnection Protocol
Sending emails, messages and professional calls is limited, and respect for rest time and holidays is prioritised.
Given that they support our vision of creating added value for the educational community by promoting the personal and professional development of our students.
Professional
Specialised in magazines, newsletters, websites and textbooks in technology, engineering, materials, business, management and finance. We organise commercial events, provide knowledge, and offer advice to entrepreneurs and investors.
Addressing the emissions of the supply chain will be a vital part of our journey to achieve net zero emissions by 2040. Working hand-in-hand with our priority suppliers to understand their emissions and their reduction targets will be our focus of attention.
DEI PERSONAL OBJECTIVE
It is suggested to include a DEI objective in the performance objectives so that the DEI values become part of our day-to-day activity and are integrated into our way of working and into our corporate culture.
- Strategic risk: refers to global issues related to the mission and achieving strategic objectives.
- Business risk: uncertainty regarding intrinsic business variables, such as demand characteristics or competitors' strategies.
- Operational risk: related to functionality and operability.May come about due to technological failures, human errors, and inefficient processes and structures.
- Financial risk: economic or financial loss. May come about due to non-compliance with contractual obligations, non-payment, cash management, etc.
- Reputational risk: negative impact on results due to behaviours or actions below stakeholders' expectations.
- Regulatory risk: caused by regulatory changes and/or associated with political changes, educational reforms, important tenders, etc.
- Political risk: education legislation may change based on the ruling national political party, and education is also devolved to the regional governments.
- Technological risk: data protection or potential attacks, cybersecurity, and GDPR compliance.
SPRINGER NATURE’S REGIONAL GOVERNANCE, RISK, AND COMPLIANCE (GRC) COMMITTEE FOR THE IBERIA REGION
Oversees the compliance programme and the risk management system for Springer Nature’s business units in the Iberia region. Quarterly meetings.
REGIONAL GRC DIRECTOR IN IBERIA
Tasked with reporting risks to SN Group, and with designing and operating the compliance system.
SPRINGER NATURE GROUP POLICIES AND PROCEDURES
Where responsibility for implementation falls on the functional, divisional and regional management.
CODE OF CONDUCT FOR STAFF
CODE OF CONDUCT FOR BUSINESS PARTNERS
These are the reference frameworks for daily activity and interaction with stakeholders: employees, clients, suppliers, partners, etc.
Speak Up
This is the whistleblower channel, provided by an external company, which allows anyone to safely and anonymously make a query or complaint in any language regarding aspects included in our Codes of Conduct. Third parties can access the whistleblower channel on the Macmillan Iberia website, where the declaration of principles and operation is stated, thus complying with Act 2/2023 in Spain.
Aim
Contribution Macmillan Education Iberia
Impact
55
- Promote the principles of the circular economy in the use and consumption of clothing among staff.
- Raise awareness among young ones about the importance of caring for and protecting the forests.
From the Green Office Network, a second-hand clothing market was organised at the Madrid office with the aim of reflecting on everything related to clothing, its industry and its environmental impact.
With the funds raised and a company contribution, 55 trees were purchased and planted by 6th Year of Primary students (Parque Infantil School in Oviedo - Asturias). Willows, alders and holm oaks were the native species selected to reforest Monte Naranco (Oviedo), which suffered a devastating fire in March.
Trees planted
in Asturias
€ 360
Collected incharity market
*The Regional Compliance Committee reports to the Global Compliance team, which in turn reports to Springer Nature’s Management Board.
Aim
Contribution Macmillan Education Iberia
Impact
To emphasise to young people the importance of disconnecting digitally.
Activity led by Nacho Dean, naturalist and explorer.
30
By invitation of Fundación Vivo Fácil and
Nacho Dean a digital disconnection day was held with the 1st Year of Secondary students (Buen Consejo school in Pozuelo de Alarcón - Madrid).
During the activity, it was fostered self-connection and connection with nature, promoted in-person social relationships, and reduced the negative impact of excessive screen use.
Students
2nd
Consecutive year
SDG Impact Challenge
Internal team competition using the Giki platform, where actions were proposed to reduce our carbon footprint as individuals and then measured, raising awareness about how our habit changes have a positive impact on the planet. Each team proposed an NGO they would donate to and a donation was made to the entity proposed by the winning team.
Partnership
Trust each other and engage to build strong relationships – inviting and respecting different perspectives, working well together and recognising the contribution of all.
Keys to success
- Close relationships with customers, allowing us to know their needs and concerns.
- Close contact with authors and collaborators, who are an important source of knowledge.
- Continuous alignment with the latest educational trends, transforming our educational solutions into sustainable projects.
- Passion of our employees in everything they do.
The new Leadership Programme aims to build a community and a shared leadership culture within SN Group. The programme helps align, engage and take responsibility for achieving the Group's strategies, ensuring participants are prepared to attract, retain and develop talent. The programme entails 40 hours of training.
Responsibility
Do the right thing for all our communities and champion diversity, equity and inclusion. Play your part in ensuring we act as a responsible business, driving sustainable progress and recognising the ideas and opinions of all.
DEI NETWORKS
To bring people together and create communities where experiences, interests, backgrounds or common identities are shared.
3 DEI NETWORKS
+ 40 members +20 actions around learning and awareness
Engagement Survey – 2023
82%
Participation
10%
73%
more than in 2022
Satisfaction 3%
more than in 2022
más que en 2022
Online talk
For the Education business, an online talk was held with Francisco Vera Manzanares,
a Colombian child activist for climate change and founder of the environmental movement “guardians for life”.
Use of technology to drive
learning
Adopt an ethical approach when designing, deploying and using Artificial Intelligence-based solutions.
40%
Seniority of Macmillan Education Iberia's clients
+3,600
clients*
of our clients have been
working with us for over 15 years
Up to 5 years
6 - 10 years
11-20 years
More than 20 years
They make up 45% of turnover for 2023
* Only clients who have an account with Macmillan Education Iberia
To celebrate our positive impact on global education and demonstrate our strong commitment to local communities, over 180 Macmillan Education employees worldwide were given a day off to volunteer in a social project supporting education in their region. Macmillan Education Iberia participated in this initiative through two corporate volunteering projects developed with Balia Foundation and Vivofácil Foundation. Details of the projects can be found in the chapter: Committed to the educational community.
11
- Digital disconnection protocol
- Well-being actions
- Another 11 work-life balance measures
- Blended or mixed education: printed books have also had a digital version since 2021.
- Webinars, seminars, events
(online or face-to-face).
- A wide variety of materials, in which teachers are guided and trained in the use of platforms.
Aim
Contribution Macmillan Education Iberia
Impact
€ 1,070
DonationSpanish Cancer Association
Once again employees were given the option to donate the company Christmas´ gift to non profit organizations. These organisations were proposed by the staff themselves, involving people in actions with a positive social impact. A €1,070 donation was made to the Spanish Cancer Association in 2023.
Donated
An annual review is carried out to drive continuous improvement in performance and people development. This process establishes a two-way dialogue channel between managers and their teams to individually assess professional development goals and their alignment with Springer Nature's values and the CEB universal competency framework.
The new Career Hub provides resources, training and events to help our employees take responsibility for their careers with the support of their managers. Employees are encouraged to dedicate five days per year to training and development activities. This includes online and in-person courses, mentoring, shadowing, etc., as well as our mandatory training in values and conduct and in cybersecurity.
Workation Programme
Allows staff to work remotely outside their usual residence for 20 working days, whether in the country of residence or abroad.
Workforce by gender
167
69
149
81
2023
2022
Scope 3 emissions (t Co2eq) in 2023
Emissions avoided
Carbon footprint (t Co2eq)
Scope 2: 0 tn Co2eq
Scope 1: 85% of the fleet made up of hybrid cars in 2023. Renewing the fleet in the last few years has resulted in a 16% reduction in emissions between 2019 and 2023.
Scope 2: 16.3 tCO2e avoided by using clean or renewable electricity.
552
421
413
355
228
245
193
168
197
- Category 1 - Purchase of goods and services
- Category 3 - Activities related to fuels and energy
- Category 4 - Transport and Distribution
- Category 6 - Business trips
- Category 7 - Employees commuting and remote work
- Category 8 - Leased assets (Electricity used in business centres)
Other Actions
- Initiatives to help compensate for high inflation rates and their effect on staff purchasing power.
- Flexible wage system.
- Offers and special discounts for staff.
Aim
Contribution Macmillan Education Iberia
Impact
190
Adaptation of textbooks for
- visual impairments
- dyslexia
In line with previous years, in 2023, we adapted approximately 190 educational resources for students with special needs due to visual impairments and dyslexia, identified through schools and the ONCE charity organisation.
Adapted educationalresources
They are our internal clients, for whom implementing an inspiring social responsibility and environmental policy will be a source of pride, helping us to retain our talent.
Integrity
Deliver on your promises and priorities and inspire through your actions. Be a role model for others - fair, respectful and true to yourself.
64%
Participation in the DEI survey
more than in 2022
8%
Hours of Gender Equality Training (entire workforce)
45%
Women on the Management Committee
Gender equal opportunities Plan
15
Different nationalities
People with a disability
+40
Members in employee DEI networks
Education
Through our two business lines, Language Learning and Schools Curriculum, we provide high-quality and reliable educational materials, as well as support for teachers and students.
Health
We offer advances in medical knowledge to improve diagnosis, treatment and patient care, and provide ideas, solutions and services to health professionals, including doctors, nurses, dentists and pharmacists.
SDG Impact Awards
Recognition of projects and internal initiatives that support sustainability, diversity, equity, inclusion or accessibility. The 3 participation categories were: what we publish, who publishes it, and how we work.
When registering a new supplier, an initial due diligence questionnaire is conducted; based on the responses, SNICS assigns additional questionnaires concerning risk, labour standards, anti-corruption, anti-bribery, and data protection. The tool assigns a risk level based on the type of product or service contracted, the amount of expenditure and the country of the supplier. The SNICS system uses alerts to notify the Compliance Officer if a critical point requiring clarification with the supplier has been identified.
Additionally, Springer Nature also has a programme of audits to verify that these partners comply with the required labour regulations and standards. In 2023, the warehouse service that Macmillan Education outsources, was subject to this audit, which focused on reviewing aspects of health and safety.
Aim
Impact
Contribution of Macmillan Education Iberia
Corporate volunteering
10
17
Volunteers from the company have taught English to individuals with functional diversity, enabling them to gain language skills and improve their employment prospects.
Promote the employability of people with functional diversity
People
impacted
Hours of English classes
Volunteers
DEI LEARNING JOURNEY
Internal training programme proposed by Springer Nature. This year focused on inclusive behaviours in the workplace, where practical advice was shared along with best practices on DEI.
Research
Articles, books and journals covering advances in science and technology, medicine, humanities and social sciences. We also offer knowledge, solutions and support to help professionals reach their potential.
Change Makers
A global platform designed for teachers to encourage students to reflect on making the world a better place and to help them express their ideas. These ideas can be presented in various digital formats (videos, photos, podcasts, drawings, Tik-Toks, etc.) and shared on the ChangeMakersWorld platform, inspiring and inspired by contributions by students around the world.
JOIN THE CHANGE MAKERS CHALLENGE!
An initiative that involves facing a weekly challenge to contribute to the SDGs.
These are simple actions that allow students and teachers to incorporate the SDGs into their daily lives for a positive impact on the world.
Fair Treatment Policy
Internally, we uphold a Fair and Respectful Treatment and Protection Policy against harassment, including a protocol to prevent and address sexual and gender-based harassment, as agreed with Works Council and communicated to the entire workforce.
- Establish the responsible business objectives for the company, following the principles and objectives of Springer Nature Group's strategic plan, as well as the public commitments assumed (SDGs Publishing Compact – United Nations and The Climate Pledge).
- Approve and implement initiatives aligned with the priority SDGs and propose the corresponding working groups.
- Promote a diverse, inclusive work environment.
- Take stock of the degree of compliance with the sustainability commitments and goals established, elaborate the annual responsible business report and communicate the impact of our activities to our stakeholders.
SNICS
This system assesses and manages business partners, measuring risks with third parties to ensure we only work with those that follow the standards set out in our Code of Conduct.
The unity and collaboration of the educational community allows us to take advantage of everybody's strengths and create more value, thus achieving high-quality and inclusive education.
Our partners include non profit organisations, whom we work closely with to promote equal opportunities, non-discrimination, and the integration of vulnerable persons.
Language teaching
Future readyness
Waste in the product
5,5 t
Waste declared to Ecoembes
Waste for recycling or reuse*
1,1 t of office's paper
Computer and communication equipments
57% of the waste generated is paper and cardboard, and 43% LDPE plastics
* Madrid and Barcelona offices.
Aim
Contribution Macmillan Education Iberia
Impact
150
Boxes with essential goods
Diocesan Charity in Rzeszów (Poland)
Support the Ukrainian refugees, who have been suffering for nearly two years of war, with essential goods through the collaboration of our staff and our distribution partner CBL Logistics.
Collection of non-perishable food, clothing, hygiene products, school supplies, and their delivery to Caritas Diocesana in Rzeszów, Poland, near the border with Ukraine. The NGO provides psychological assistance, social aid and supplies to cover the basic needs of Ukrainian refugees. Additionally, we express our gratitude to the distribution company CBL Logistics, which not only altruistically transported all this material to Poland, but also contributed with donations along with some of their clients.
Type of record
Orders/Returns/Charges/Payments
Editorial/Content matters
General queries
Access and registration
Queries on sales
Technical issues
Others
- The company MACMILLAN EDUCATION LIMITED U.K. is the sole partner of Macmillan Iberia, S.A.
- The highest governing body of Macmillan Iberia S.A. is the Board of Directors, whose duties are set out specifically by the Spanish Capital Companies Act.
- The Board of Directors, which meets quarterly, is made up of three executive members (two men and one woman).
- Environmental risk: risk of sustainable supply, risk of air pollution, and risks related to waste generation and circular economy.
- Social and personnel management risks: risks in the ability to attract and retain talent; development and training; lack of promotion of equality; corruption and bribery; non-compliance with human rights; and maintaining health and safety conditions.
- Society: risk of consumer impact, cybersecurity and information privacy, and non-contribution to society.
- Supply chain: risk of association with third parties without a due diligence process.
EDUCATIONAL RESOURCES
Downloadable and projectable materials to foster an open debate on Diversity, Equity and Inclusion in the classroom.
AWARENESS AND LEARNING ACTIONS ORGANISED BY THE DEI NETWORKS
- Informative talks
- Training sessions with expert individuals Reading Club
- Visits to museums
- Debates about series/podcasts/news on current affairs
- Desks reserved for people with disabilities or neurodiversity in our offices
CORPORATE VOLUNTEERING PROJECTS
School bullying prevention programme (KiVa) at Balia Foundation; English classes to improve the employability of people with sensory disabilities working with Vivo Fácil Foundation; and fieldwork on an international educational project led by the NGO DSED in Ghana.
English Language Teaching (ELT): the main and most significant part of the business, focused on English language teaching.
The educational tools catalogue includes the most in-demand European languages, such as German (DaF) and French (FLE), in partnership with publishers Hueber Verlag and Maisons des Langues, respectively.
The publication of materials for bilingual curriculum in Spain is managed by ByME, a joint venture with Edelvives publishing house.
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Transcript
Responsible Business Report 2023
Start
Contents
1. Welcome to our Group
Where every person matters
The positive impact of our business model
Our commitment to the education community
Our commitment to the planet
Ethics and Good Governance
With our clients in mind
Our supply chain
Appendix
Suppliers
Appendix
Business Model
Governance
People
Planet
Clients
Welcome
Managing Director´s Letter
I am pleased to present the 2023 Responsible Business Report for Macmillan Education Iberia. A document that reflects our achievements, initiatives and efforts in sustainability, in line with our commitment to the United Nations 2030 Agenda and the Sustainable Development Goals (SDGs).
Augusto Di Marco
Managing Director Macmillan Iberia SAU
This year, we are especially proud, grateful and privileged to be part of a publishing house with the prestige, history and heritage of Macmillan Education, which is now celebrating 180 years. As part of our commitment to disseminate the goals of the 2030 Agenda among the educational community, Macmillan Education relies on the Advancing Futures and Change Makers programmes —key initiatives to introduce global citizenship, sustainability, diversity, equity and inclusion topics into classrooms worldwide. These help teachers share knowledge, develop skills, and promote attitudes and actions to achieve a positive and lasting change. They engage students with key elements of the SDGs, empowering them to work towards a fairer, more sustainable future. Aware that I cannot address all relevant aspects of Ethics, Social and Environmental (ESG) matters in this letter, I would like to highlight four that are particularly significant for us: artificial intelligence, diversity, equity and inclusion (DEI), accessibility, and our commitment to net zero emissions by 2040.
Suppliers
Appendix
Business Model
Governance
People
Planet
Clients
Welcome
Our commitment to artificial intelligence aligns with our mission to provide advanced tools that help ensure our students' academic and professional success. In this regard, this year we set up a team in which different areas work together to establish the procedures that regulate artificial intelligence and address it from an ethical perspective. Diversity, equity and inclusion (DEI) are strategic priorities, and we strive to promote them both through a range of programmes with our staff and also in the content and educational material we publish. Internally, we are very mindful of this in our recruitment processes, training pathways, DEI mentoring programme, internal employee networks, and use of inclusive language in our communications, among other aspects. Our aspiration to be a leading publisher in the field of accessibility is particularly relevant, ensuring we align with European Directive 2019/882 on accessibility requirements for products and services, which will come into force in June 2025. We are currently adapting our products and services in different working groups, with teams working from different perspectives to comply with this regulation. In environmental matters, particularly noteworthy is Springer Nature Group's commitment to achieving Net Zero carbon emissions by 2040 for both its operational and value chain emissions. I would not wish to conclude without emphasising that all these achievements would not have been possible without our human team's contribution, for which I reiterate my gratitude. We will continue to implement responsible business and sustainability actions aligned with our Group's commitments. Without a doubt, sustainability will remain a firm priority for Macmillan Education Iberia throughout 2024.
Suppliers
Appendix
Business Model
Governance
People
Planet
Clients
Welcome
Welcome to our Group
Connecting knowledge, leading educational innovation, transforming the world.
Springer Nature Group
Divisions
Macmillan Education has been part of Springer Nature Group (GSN) since 2015. Springer Nature is a leading publisher of research, education, professional and health content, with over 180 years of experience.
Research
Education
Health
Professional
Vision
Unlock the potential of open science and research across disciplines to accelerate solutions to urgent global challenges and improve the lives of future generations.
Suppliers
Appendix
Business Model
Governance
People
Planet
Clients
Welcome
Our main brands
Around 10,000 people worldwide, with more than 200 offices and locations in over 45 countries.
Suppliers
Appendix
Business Model
Governance
People
Planet
Clients
Welcome
Macmillan Education
This year we celebrated 180 years of the heritage of brothers Daniel and Alexander Macmillan and continue their legacy of contributing to learning, innovation and social good.
Celebrating 180 years of history
To celebrate, we launched two global initiatives:
180 Faces of Macmillan Education
180 Days of Volunteer Work
Suppliers
Appendix
Business Model
Governance
People
Planet
Clients
Welcome
Macmillan Education Iberia
At the forefront of current trends
Founded in 1987, Macmillan Education Iberia has established itself as one of Spain's leading educational publishers. It has been part of Springer Nature Group since 2015.
Linguistic Preparation
Our products and services
Future Readyness
Suppliers
Appendix
Business Model
Governance
People
Planet
Clients
Welcome
+ Competitive thinking of you: Innovation and digital transformation
At Macmillan Education Iberia, Digital Transformation focuses on the following core areas:
Develop digital platforms and content
Support the educational community
2023 marked a significant milestone in strategic evolution through the creation of the Innovation and Digital Transformation area. This new department's mission is to design and implement the digital transformation plan to achieve a range of objectives aligned with Vision/Action 2025.
Objectives
Notable actions
Suppliers
Appendix
Business Model
Welcome
Governance
People
Planet
Clients
Enhancing our Vision and its impacts
Committed to the SDGs
Creating added value for the educational community by promoting unique solutions and sustainable projects to foster our students' personal and professional success.
Keys to success
Core areas
Suppliers
Appendix
Business Model
Welcome
Governance
People
Planet
Clients
Responsible management model
Use of technology to drive learning
Contribution to the SDGs
Responsibility
Do the right thing in our communities and champion diversity and inclusion. Act as a responsible company, promoting sustainable progress and valuing the ideas and opinions of all people.
Transparency
Diversity, equity and inclusion
Living our values
Partnership
Drive
Integrity
Responsibility
Empathy and cooperation
Independence and rigour
Commitment and purpose
Adaptability and dynamism
Comunicar nuestro progreso y acciones de responsabilidad social corporativa a los distintos stakeholders.
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Materiality
In 2021, Macmillan Iberia completed a materiality analysis in order to identify and define the sustainability issues that are a priority for Macmillan Iberia and its stakeholders. The material topics identified in this analysis have remained relevant throughout 2023.
Matriz materialidad
Sustainability and Responsible Business Committee
Macmillan Education Iberia has had a Sustainability and Responsible Business Committee since 2017. This cross-disciplinary committee includes representatives from many company's corporate areas: Human Resources, Commercial, Operations, Strategy and Business Development, Marketing, Legal, Procurement, and IT. At the end of 2023, the Committee comprised 7 women and 1 man.
Principales funciones del comité
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Stakeholders
Macmillan Education Iberia maintains stable relationships based on trust, especially with those stakeholders who most contribute to the company’s success, as described below:
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The positive impact of our business
SDG 17 Partnerships to achieve the goals
Particularly worthy of note is Macmillan Education Iberia’s partnerships with non profits organizations through the implementation of corporate volunteering projects. As well as the internal awareness initiative: SDG Impact Challenge. Springer Nature has been a signatory of the United Nations SDG Publishers Compact since 2020. Macmillan Education, as part of Springer Nature Group, endorses the 10 principles set out in this Compact.
SDG 5 Gender Equality
SDG 10 Reduced Inequalities
SDG 13 Climate Action
Besides improving climate action through our textbooks and teaching materials, we highlight our efforts to renew our vehicle fleet by moving away from diesel and our commitment to achieving zero carbon emissions by 2024.
SDG 4 Quality Education
We are committed to addressing the challenges posed by the SDGs through our educational content and materials.
We reinforce our commitment to diversity, equity and inclusion (DEI) in the classroom by providing teachers with free resources representing a significant step in addressing the support requested by teachers.
ADVANCINGFUTURES
Net Zero by 2040
CHANGEMAKERS
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Governance
People
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Knowledge, innovation and value creation in 2023
+2,500
Active titles in print
180
Years of Macmillan Education heritage
+9,500
+4,000
+2
Active titles
Schools using our products and services
Millions of students using our products and services
+1,400
Active digital titles
New innovation and digital transformation area
37.3
Millions of euros in revenue
+130
Schools using Kiva, bMarker
+70,000
Teachers using our services and products
570
New titles
Use and Implementation of Artificial Intelligence Working Group
Products and services
Suppliers
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Governance
People
Planet
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Knowledge, innovation and value creation in 2023
45%
Women on the Management Committee
We aim to build an inclusive organisation with a diverse workforce and equitable structures that enable everyone to thrive
People
219
Full-time contracts
230
Employees
Gender Equality Plan
227
Permanent Contracts
Internal employee networks
+4,400
Training hours
Protocol for prevention and action against sexual and/or gender harassment
Suppliers
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Welcome
Governance
People
Planet
Clients
Knowledge, innovation and value creation in 2023
Listening and communication channels
People
+3,600
Customers
40%
Loyal customers dating back 15 years
+35,000
Cases received remotely (email, forms) in Customer Care
16,500
Calls received in Customer Care
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People
Planet
Clients
Business Model
Knowledge, innovation and value creation in 2023
Taking care of the planet
Springer Nature Group
Data year 2023
Macmillan Education Iberia
*In offices where energy is contracted directly by Macmillan Iberia.
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Governance
Welcome
People
Planet
Clients
Business Model
Ethics and Good Governance
We use a comprehensive system of policies, procedures, controls and supervisory practices to responsibly manage all aspects of our activities and relationships.
Governance Structure
Corporate values
Responsibility
Drive
Integrity
Organisational Structure
Partnership
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Governance
Welcome
People
Planet
Clients
Business Model
Working ethically
Our work is guided by the Code of Conduct for employees,
the Code of Conduct for business partners and the Editorial Code of Ethics. In turn, these are supported by a series of policies and procedures established by Springer Nature Group. These provide the framework we need to support our values and implement our sustainable business priorities, both within the organisation and across the supply chain.
Governance, Risk and Compliance (GRC) Model
Supported by guidelines and frameworks, Integrity is a key corporate value for everyone at Springer Nature Group. By implementing our governance, risk and compliance approach, we proactively manage relevant legal and regulatory risks across all operations and extend this management to external stakeholders who may impact our business. We employ a comprehensive system of policies, procedures, controls and supervisory practices to ensure responsible management of all aspects of our activities and relationships.
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Appendix
Governance
Welcome
People
Planet
Clients
Business Model
Risk management
The Risk Policy sets the principles and general framework for controlling and managing company risks in order to make the best decisions. The risk management and control system in the Iberia region is structured into three levels, ensuring the participation and involvement of all staff in risk management, from the highest responsibility levels (GRC Committee members) to the lowest (risk managers). Each of these risks is assessed according to its likelihood of occurring and possible impact, and has a series of associated controls for mitigation. The evolution of risks and compliance with established action plans are reviewed periodically.
The risk organisation and management model in the Iberia region is supervised using a Crime Prevention Model as a guide, which includes the tools in place at Springer Nature and appropriate monitoring and control measures to prevent criminal offences and/or significantly reduce the risk of them occurring.
Main non-financial risks
Main risks affecting our business
Governance and Risk Management
Suppliers
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Governance
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People
Planet
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Business Model
Compliance monitoring tools
SNICS
Speak Up
(Springer Nature Information on Customers and Suppliers System)
95%
Workforce trained in Ethics, Compliance and Sustainability
Register of interests, gifts and gratuities
Training on the Code of Conduct and Compliance
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Governance
Welcome
People
Planet
Clients
Business Model
Committed to fighting corruption and bribery
We apply a zero-tolerance policy on corruption involving our employees or supply chain. All companies within Springer Nature Group adopt the Anti-Bribery, Fraud and Corruption Policy and the Fair Competition Policy, in addition to the aforementioned Codes of Conduct.
tolerance
Zero
Objectives of the policies
Human rights
Due Diligence
At Macmillan Education Iberia, we comply with all Spanish labour and human rights regulations, and we expect our business partners and suppliers to do the same. TheCode of Conduct includes clauses on protecting human rights, emphasising the avoidance of slavery and human trafficking, and covering topics such as fair pay and conditions, preventing forced and child labour, health and safety, and environmental practices. These clauses must be included and signed in the contractual agreement between Macmillan Education and its partners and suppliers.
breaches
Zero
Fair Treatment Policy
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People
Planet
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Business Model
+550
Hours of Cybersecurity Training in 2023
Information security
Macmillan Education Iberia follows Springer Nature Group’s Information Technology and Privacy Policy, which aims to provide a framework to implement and maintain Group standards whenever personal or confidential information is handled. In addition to the policy, other documents, such as the risk analysis report and the incident management procedure, are available to strengthen the company's security culture. The company's Security Management System adheres to the methodology outlined in international standard ISO27001.
+250
People trained in Cybersecurity
Artificial intelligence
Macmillan Education Iberia also commits to Springer Nature Group's ethical approach to designing, developing, deploying and using Artificial Intelligence (AI) solutions.
In this regard, Macmillan Iberia’s Artificial InteIligence governance structure was established in 2023 through a working group comprising the Innovation and Digital Transformation, IT and Legal departments, who came together to establish procedures regulating AI use in the company based on the following core areas:
Core areas
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Welcome
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Governance
Where every person matters
Recognising the value of each individual and the importance of their development andtheir well-being, as well as promoting equality and diversity, the company relies on a range of policies and guidelines. These include those related to attracting and recruiting talent, remuneration, training and professional development; the work-life balance and flexible hours plan, the work-from-home Policy, and the Digital Disconnection Protocol; or protection measures such as the Fair and Respectful Treatment Policy, the Gender Equal Opportunities Plan, and the Protocol for Preventing and Addressing Sexual and Gender-Based Harassment.
We create stable employment 98% permanent contracts 95% full-time contracts
Focus on Diversity, Equity and Inclusion (DEI), work-life balance, personal development and well-being.
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People
Welcome
Planet
Clients
Business Model
Governance
Data year 2023
Workforce by age
Workforce by gender
Training
Staff
Workforceby professional level
Macmillan Concilia
Workation
DEI
Self-development programme
SN Leadership Programme
Performance evaluation
Engagement survey
Development and performance
Health and safety
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Welcome
Planet
Clients
Business Model
Governance
Training
Macmillan Education Iberia has a Training Plan that focused on innovation and market trends, digital transformation and artificial intelligence, leadership and team development, Diversity, Equity and Inclusion (DEI), Cybersecurity and technical commercial skills.
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Welcome
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Clients
Business Model
Governance
Committed to diversity, equity and inclusion
We want to build an inclusive organisation with a diverse workforce and equitable structures that allow everyone to thrive.
Internal Survey on Diversity, Equity and Inclusion
DEI Personal Objective
Mentoring Programme
DEI learning journey
Awareness and learning actions
DEI employee networks
Diverse Corner in the Madrid office
Accessibility
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People
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Clients
Business Model
Governance
Well-being and work-life balance
Featured actions:
MacMillan Conciliaplan
Digital Disconnection protocol
Remote working policy
Compensation Policy for excess working hours and overtime
WorkationProgramme
Other actions
Well-being
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People
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Business Model
Governance
Close to our collaborators
« We believe in close, frequent and transparent communication »
Our communication channels
Other actions
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People
Welcome
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Clients
Business Model
Governance
Our commitment to the educational community
We seek to contribute positively to the SDGs, by increasing the level of educational development in society and promoting equal opportunities among the most vulnerable sectors of society.
As part of our commitment to the development of the Educational Community, we carry out actions that positively impact on society, especially on the school network of our environment.
Balia Foundation
Language learning (Balia Hello)
Prevent school bullying
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Vivo Fácil Foundation
ONGD SED
@EmploymentObjetive
Educational project in Ghana
Disconnected
Other social initiatives
Charity market
Support for the Ukrainian people
Inclusion and special needs
Company's Christmas gift donation
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Business Model
Governance
People
Our commitment to the planet
Focus on achieving net zero carbon emissions by 2040 and on positively contributing to the Sustainable Development Goals (SDGs), in particular Goal 13. Climate Action and Goal 15. Life on Land.
The environmental approach and framework of Macmillan Education Iberia is outlined in the Environmental Policy and the Paper Policy defined by Springer Nature Group. These means ensuring the use of paper from sustainable sources, reducing and offsetting the carbon footprint, efficiently using the main resources (energy, water, packaging), minimising business travel, and extending these commitments to the supply chain.
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Waste Management
Paper Management
Carbon neutral since 2020
Energy
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Business Model
Governance
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Springer Nature Group, signatory of:
In 2022, SN developed the science-based targets initiative (SBTi). In 2023, they were externally validated.
Carbon neutral since 2020 in emissions generated by the offices, the fleet and flights.
Net Zero in emissions by 2040 from own operations and in the supply chain.
SDG Impact Festival
SDG Impact Awards
SDG Impact Challenge
Online talk
Initiative carried out by Springer Nature Group, aimed at all regions and business units of the Group. In 2023, the following activities were carried out:
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Green Office Network: internal employees' network that promotes awareness of the environmental impacts we generate in our offices and how we can be more environmentally responsible in our professional and personal lives.
Training in Environmental Impact
95% of staff were trained in sustainability, specifically in two modules of approximately 30 minutes each. On the one hand, human rights in the supply chain, and, on the other, environmental impact.
Environmental awareness actions for staff
Sustainable marketing material
Green Friday, as opposed to Black Friday: online quiz proposing a responsible, sustainable consumption approach, advocating for consumption that respects the environment and promotes fair practices. Charity market for second-hand items at the Madrid office. Thanks to the money raised, 55 trees were planted in Asturias. The planting was carried out by children from CP Parque Infantil school, in Monte Naranco (Oviedo).
“Advancing Futures” bags distributed at the Teachers’ Day events were made by a supplier whose products are environmentally friendly and ethically produced.
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The scientific research journal Nature (part of Springer Nature Group) was named Environmental Personality of the Year 2023 at the 24th edition of the Ecovidrio awards (Spain) for its long-standing background in disseminating the latest scientific discoveries and research on climate change and its effects and on the biodiversity crisis.
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With our clients in mind
We work to fully understand the purpose and expectations of all our clients, so we can bolster the business relationship and ensure a unique educational experience.
Our key clients
Schools, academies and language schools, bookshops, large distributors, families and students.
Over the years, we have forged a relationship with our clients based on trust, loyalty, effectiveness and availability, always with close, personalised attention and a single objective: to meet their goal and understand their expectations.
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Communication and loyalty
At Macmillan Iberia, we have a range of effective mechanisms to maintain two-way communication that is appropriate, clear and close to our clients.
Market Research Team
Works hand-in-hand with teachers in researching high-quality educational materials, to ensure all our products meet the needs and expectations of teachers and students.
Network of offices and representatives throughout the country
Guarantees professional, personalised attention.
Platforms for teachers and students
Teachers: Teacher’s Corner and Advantage. Students: Pupil’s Corner. With access to materials and educational resources to enhance training both inside and outside the classroom.
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Communication and loyalty
Many years working together
Customer Care
Records and manages queries and incidents, by phone and remotely (internal and external email and our web form).
Cases received remotely
+35,000
cases resolved
cases received
4.65 horas
Average response time in 2023, compared to 7.53 hours in 2022
99%
Incorporate improvements in other communication channels with clients
The call centre has 3 different lines for clients: internal attention, call centre and specialist technical service
Calls answered
Types of incidents
+15,600
Phone calls received
92%
Number of cases
resolved, 5% more than in 2022
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Our supply chain
We strive to have a competitive supply chain that is both sustainable and maximises quality publishing, printing books and educational materials, as well as their distribution.
To achieve this goal, the company has numerous tools at its disposal:
Global Purchasing Policy and Local Procurement Procedure for Purchases
Where the commitments to suppliers are described with the aim of maximising value for money, minimising risks and ensuring communication and coordination between stakeholders.
Whistleblower channel for third parties
Code of Conduct for business partners
In 2023, the Macmillan Iberia website introduced access to Springer Nature's whistleblower platform ("Speak up") for suppliers, contractors, and partners. This facilitates reporting any suspected breaches of the Code of Conduct by Macmillan Education.
Where suppliers are required to comply with all legal standards and are encouraged to exceed them in human rights, working conditions, health and safety, anti-corruption, and environmental protection. And also to ensure that measures are taken to guarantee compliance with these standards in their own supply chains. Our contractual commitments with suppliers and partners include signing our Code of Conduct for Business Partners.
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Understanding our supply chain
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Types of suppliers
93%
National suppliers or those belonging to Springer Nature Group
Direct suppliers of goods and services:
Suppliers of indirect goods and services:
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Supplier selection, approval and evaluation process
Selection process:
Approval process:
Evaluation process:
Macmillan Education Iberia follows a rigorous supplier selection procedure that evaluates various aspects, including:
By launching a tender to procure a product or service. Any expense over €3000 must have 3 proposals from 3 different suppliers.
Once selected, the supplier must undergo a risk assessment process in the Springer Nature Information on Customers and Suppliers (SNICS) tool, coordinated by the GRC (Governance Risk and Compliance) team at Springer Nature. This business partner evaluation and management system ensures they share the standards in the Code of Conduct. These evaluations are renewed every three years.
80%
New suppliers passed the approval process in 2023
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Many years working together
Seniority of Macmillan Education Iberia's suppliers
Up to 5 years 6 - 10 years 11-20 years More than 20 years
50% of Macmillan Iberia turnover* made with suppliers who have been working with us for over 10 years.
+590
Suppliers
* Without considering Group companies.
Average payment period 91 days in 2023 (106 days in 2022)**
** The extended timeframe is due to the fact that the average payment period for Group companies is around 180 days.
Springer Nature Group will be Net Zero in Carbon by 2040 in its own operations and in the value chain
Our supply chain: a key player in our Net Zero Goal
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Appendix
Key Interest Indicators
Economic Magnitudes
Business Magnitudes
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Compliance Magnitudes
Social Magnitudes
Senior Management
1 The Management Committee is made up of people from Macmillan Iberia and Springer Nature workforces as well as Senior Management contracts.
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Staff
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Staff
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Society
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Environmental Magnitudes
2 Includes in-house production of Macmillan Education Iberia's Vocational Training fund. 3 Includes offices in Madrid and Barcelona.. 4 Waste declared to Ecoembes. 5 Includes Madrid office. 6 Includes offices in Madrid, Barcelona, Bilbao, A Coruña, Valencia and Seville.
* Data not available
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7 Macmillan Education Iberia calculates its carbon footprint annually, in accordance with the GHG Protocol methodology. 8 Source of emission factors: DEFRA (Department for Environment, Food & Rural Affairs-UK), MITECO (Ministry for the Ecological Transition and Demographic Challenge – Spain) and OCCC (Catalan Office for Climate Change).
Enquiries related to this report can be sent to:
compromisomacmillan@macmillaneducation.com
To the extent that our educational content aligns with the guidelines and legislation set by the Ministry of Education and the Regional Governments.
Due Diligence
All partners and suppliers must complete a due diligence questionnaire on modern slavery and human trafficking and update it at least once every three years, or more frequently, based on the supplier's risk profile. Due diligence questionnaires are regularly reviewed to be aligned with regulatory environmental, social and governance (ESG) requirements.
Contribution to the SDGs
Reduce our carbon footprint and environmental impact by using sustainable resources and materials.
Forge ties with the communities we serve and contribute to the social improvement of our environment.
Those companies and individuals we work with in content creation, printing, transport and logistics, marketing and communication, as well as other supporting activities.
Teacher's Day
ADVANCING FUTURES
Aims to support teachers and engage students in topics such as global citizenship, sustainability, diversity and inclusion, offering activities and resources that foster skills and attitudes for positive, lasting change.
At the “Teacher's Day” events, we invited teachers to propose challenges and activities for each of the SDGs in the classroom. Some of these suggestions were included in the ChangeMakersChallenge!
Electricity from renewable or clean sources*
100%
Zero emissions from electricity
106,993
110,407
* In offices where the energy is contracted directly by Macmillan Iberia.
749 m3*
Water consumption
* Madrid and Barcelona offices
MacMillan Concilia Plan
Macmillan reconciles and improves the rights established in the Workers' Charter and the Collective Agreement for Graphic Arts, Processing, Publishing, and Auxiliary Industries. Some of these improvements are:
SURVEY ON DIVERSITY, EQUITY AND INCLUSION
64% participation in 2023, an increase of 8% compared to the previous year. 80% of the questions showed an improvement compared to the previous year, and the best rated aspects were: feeling of security and respectful treatment in the work environment (+83 points).
Vocational Training, educational material for basic, intermediate and higher levels, as well as Diversification Programmes. KiVa programme to prevent bullying at school, developed by the University of Turku (Finland). It aims to train the entire educational community to understand and recognise bullying in order to tackle it. Computational Thinking: developed in collaboration with the technology company BQ.This is an educational solution designed to develop computational thinking and the learning of STEAM subjects such as programming, 3D design and robotics.
Received cases
Solved cases
Contribution of Macmillan Education Iberia
Aim
Impact
A corporate volunteering project has been carried out with 3 KiVa trainers from Macmillan Education, applying the KiVa methodology (part of Macmillan Education's service portfolio) directly with Balia students. A group of 10 boys and girls was selected from the 5th and 6th years of primary, since it has been identified that this age group is especially vulnerable to school bullying.
Corporate volunteering. Preventing and raising awareness about school bullying among children at risk of social exclusion is crucial.
10 minors
Attended the programme
7 KiVa sessions
Academic year 2022-23
DEI MENTORING PROGRAMME
Programme offered by Springer Nature which aims to connect people experiencing low levels of inclusion or underrepresented in leadership positions within the company with other colleagues, who act as mentors, so they can develop skills, expand their networks, broaden their contact networks and advance their careers within the company.
Objectives
Optimise and transform our business model to adapt to changing market dynamics and customer expectations.
Use technology more efficiently for data processing and business analysis.
Foster constant innovation in our products and processes to remain at the forefront of our industry.
Aim
Contribution Macmillan Education Iberia
Impact
Corporate volunteering. Educational project in Ghana.
A group of volunteers from Grupo Edelvives and Macmillan Education Iberia collaborated on an educational project promoted by the NGO SED at the Marist Our Good Mother School in (Ghana). Recreational activities were carried out with young ones, the school was decorated and methodological knowledge was imparted to the teaching staff.
Weeks in length
Volunteers
Become agents of awareness in the company and in its environment.
600
Boys and girls at school
Objectives of the policies
VEHICLE FLEET
In 2019, hybrid vehicles accounted for around 12% of the fleet; in 2023, this type of vehicle accounted for 85%; by 2024, it is expected that 100% of the fleet will be non-plug-in hybrid vehicles.
Internal queries
Contact center
Technical assistance
Training
Annual mandatory training is provided on the Code of Conduct and Compliance, such as commercial expenses, environmental impact, human rights in the supply chain, etc.
Transparency
Communicate our progress on our corporate social responsibility initiatives to our various stakeholders.
Drive
Activate change and accelerate your potential. Be agile and adaptable, open to new ideas and embracing opportunities to develop and succeed.
Contribution of Macmillan Education Iberia
Aim
Impact
Provide with quality educational experiences to children by offering a native teacher to facilitate contact with native English speakers
Attended the programme
30 minors
English classesAcademic Year 2022-23
15 hours
Attempt to bring English language teaching to children at risk of social exclusion through Balia Foundation, using a playful and social approach to foster motivation for learning the language, and promote positive academic performance.
16
+4,400
Average training hours per person
Traininghours
Training sessions format:
41%
59%
Work's accidents in 2023
(One more than the previous year)
Workforce by age
Workforce by professional level
Core areas
Prioritise
Consolidate and bolster our positioning by prioritising customer segments, educational stages, and geographical areas.
Know
Understand the current and future needs of our target community.
Innovate
Promote standout solutions for the target educational community, maximising our portfolio and developing new content, projects and services.
Optimise
Improve operational efficiency and internal organisational resources.
Sustainability
Economic, social and environmental sustainability, highlighting the commitment to diversity, equity and inclusion (DEI) as part of the company's social sustainability.
Register of interests
All gifts given or received by way of entertainment, hospitality, promotional items, sponsorships, charitable donations, or any other non-contractual charges or payments, with a value greater than €100 must be declared.
DIVERSE CORNER IN THE MADRID OFFICE
Physical space (notice board and library) to share news, announce events, exchange books on various topics, etc. related to employee networks.
Macmillan Education, founded in 1843, produces reliable, high-quality educational materials, supporting teachers and students of all ages.Our two divisions, Language Learning and Schools Curriculum, inspire a lifetime of learning.
At Macmillan Education, we work every day to align the behaviour of our people with our values, serving as pillars of our ethical culture in relationships with stakeholders.
Notable actions
ACCESSIBILITY
Macmillan Education is working to adapt its products and services to the accessibility requirements mandated by European Directive 2019/882. We wish to become the leading publisher in terms of accessible educational materials: product and digital content, design and production, marketing and communication, platforms used, etc.
11
People who joined the programme in 2023
Workation allows remote work for 20 days, either domestically or internationally, combining it with holidays or an extended visit to friends and family.
Well-being actions for staff
Flexibility in working hours, hybrid work format, "Calm" App for Mindfulness, Employee Assistance Programme, recommended readings and guides, among others.
* Employee Assistance Programme offers advice or information and resources on emotional, financial and legal matters and work-life balance. The service is available 24/7 and is confidential and free to use for staff and their immediate family.
We focus mainly on the educational community (teachers, schools, language academies, students and families), as well as distributors and bookshops and their sales channels.
Internal employee networks
+45 members +20 learning and awareness-raising actions aimed at the workforce
EMPLOYEE NETWORKS Solid communities, safe spaces to share interests, experiences, backgrounds, etc.
Our printed material, books, magazines and platforms reach millions of people around the world every day. As the largest publisher of academic and educational books, we inspire learning in classrooms and universities, and provide knowledge in workplaces, hospitals and medical practices. We also help connect the world using technology and innovation, guided by our purpose: to open doors to discovery.
Diversity, equity and inclusion
Protect and support the people and partners we work with, fostering an inclusive and diverse environment.
Springer Nature is a member of the Book Chain Project
Paper from responsibly managed forests: certified or rated with 3 or 5 stars PREPS
35%
of all titles published are available in digital format
Through this initiative, each person at Macmillan Education had the opportunity to share, celebrate and benefit from one of our greatest values: diversity. The aim of the initiative was to motivate people to share their experiences and embrace diverse backgrounds. At Macmillan Education Iberia, we took part in this initiative by sharing the experience of our General Director, Augusto Di Marco, who summarises his 40 years in the book industry and expresses how privileged he feels to work at a publishing house with the prestige, history and heritage of Macmillan Education, which this year celebrates its 180th anniversary.
Digital Disconnection Protocol
Sending emails, messages and professional calls is limited, and respect for rest time and holidays is prioritised.
Given that they support our vision of creating added value for the educational community by promoting the personal and professional development of our students.
Professional
Specialised in magazines, newsletters, websites and textbooks in technology, engineering, materials, business, management and finance. We organise commercial events, provide knowledge, and offer advice to entrepreneurs and investors.
Addressing the emissions of the supply chain will be a vital part of our journey to achieve net zero emissions by 2040. Working hand-in-hand with our priority suppliers to understand their emissions and their reduction targets will be our focus of attention.
DEI PERSONAL OBJECTIVE
It is suggested to include a DEI objective in the performance objectives so that the DEI values become part of our day-to-day activity and are integrated into our way of working and into our corporate culture.
SPRINGER NATURE’S REGIONAL GOVERNANCE, RISK, AND COMPLIANCE (GRC) COMMITTEE FOR THE IBERIA REGION
Oversees the compliance programme and the risk management system for Springer Nature’s business units in the Iberia region. Quarterly meetings.
REGIONAL GRC DIRECTOR IN IBERIA
Tasked with reporting risks to SN Group, and with designing and operating the compliance system.
SPRINGER NATURE GROUP POLICIES AND PROCEDURES
Where responsibility for implementation falls on the functional, divisional and regional management.
CODE OF CONDUCT FOR STAFF CODE OF CONDUCT FOR BUSINESS PARTNERS
These are the reference frameworks for daily activity and interaction with stakeholders: employees, clients, suppliers, partners, etc.
Speak Up
This is the whistleblower channel, provided by an external company, which allows anyone to safely and anonymously make a query or complaint in any language regarding aspects included in our Codes of Conduct. Third parties can access the whistleblower channel on the Macmillan Iberia website, where the declaration of principles and operation is stated, thus complying with Act 2/2023 in Spain.
Aim
Contribution Macmillan Education Iberia
Impact
55
From the Green Office Network, a second-hand clothing market was organised at the Madrid office with the aim of reflecting on everything related to clothing, its industry and its environmental impact. With the funds raised and a company contribution, 55 trees were purchased and planted by 6th Year of Primary students (Parque Infantil School in Oviedo - Asturias). Willows, alders and holm oaks were the native species selected to reforest Monte Naranco (Oviedo), which suffered a devastating fire in March.
Trees planted in Asturias
€ 360
Collected incharity market
*The Regional Compliance Committee reports to the Global Compliance team, which in turn reports to Springer Nature’s Management Board.
Aim
Contribution Macmillan Education Iberia
Impact
To emphasise to young people the importance of disconnecting digitally. Activity led by Nacho Dean, naturalist and explorer.
30
By invitation of Fundación Vivo Fácil and
Nacho Dean a digital disconnection day was held with the 1st Year of Secondary students (Buen Consejo school in Pozuelo de Alarcón - Madrid). During the activity, it was fostered self-connection and connection with nature, promoted in-person social relationships, and reduced the negative impact of excessive screen use.
Students
2nd
Consecutive year
SDG Impact Challenge
Internal team competition using the Giki platform, where actions were proposed to reduce our carbon footprint as individuals and then measured, raising awareness about how our habit changes have a positive impact on the planet. Each team proposed an NGO they would donate to and a donation was made to the entity proposed by the winning team.
Partnership
Trust each other and engage to build strong relationships – inviting and respecting different perspectives, working well together and recognising the contribution of all.
Keys to success
The new Leadership Programme aims to build a community and a shared leadership culture within SN Group. The programme helps align, engage and take responsibility for achieving the Group's strategies, ensuring participants are prepared to attract, retain and develop talent. The programme entails 40 hours of training.
Responsibility
Do the right thing for all our communities and champion diversity, equity and inclusion. Play your part in ensuring we act as a responsible business, driving sustainable progress and recognising the ideas and opinions of all.
DEI NETWORKS
To bring people together and create communities where experiences, interests, backgrounds or common identities are shared.
3 DEI NETWORKS + 40 members +20 actions around learning and awareness
Engagement Survey – 2023
82%
Participation 10%
73%
more than in 2022
Satisfaction 3%
more than in 2022
más que en 2022
Online talk
For the Education business, an online talk was held with Francisco Vera Manzanares, a Colombian child activist for climate change and founder of the environmental movement “guardians for life”.
Use of technology to drive learning
Adopt an ethical approach when designing, deploying and using Artificial Intelligence-based solutions.
40%
Seniority of Macmillan Education Iberia's clients
+3,600
clients*
of our clients have been working with us for over 15 years
Up to 5 years 6 - 10 years 11-20 years More than 20 years
They make up 45% of turnover for 2023
* Only clients who have an account with Macmillan Education Iberia
To celebrate our positive impact on global education and demonstrate our strong commitment to local communities, over 180 Macmillan Education employees worldwide were given a day off to volunteer in a social project supporting education in their region. Macmillan Education Iberia participated in this initiative through two corporate volunteering projects developed with Balia Foundation and Vivofácil Foundation. Details of the projects can be found in the chapter: Committed to the educational community.
11
Aim
Contribution Macmillan Education Iberia
Impact
€ 1,070
DonationSpanish Cancer Association
Once again employees were given the option to donate the company Christmas´ gift to non profit organizations. These organisations were proposed by the staff themselves, involving people in actions with a positive social impact. A €1,070 donation was made to the Spanish Cancer Association in 2023.
Donated
An annual review is carried out to drive continuous improvement in performance and people development. This process establishes a two-way dialogue channel between managers and their teams to individually assess professional development goals and their alignment with Springer Nature's values and the CEB universal competency framework.
The new Career Hub provides resources, training and events to help our employees take responsibility for their careers with the support of their managers. Employees are encouraged to dedicate five days per year to training and development activities. This includes online and in-person courses, mentoring, shadowing, etc., as well as our mandatory training in values and conduct and in cybersecurity.
Workation Programme
Allows staff to work remotely outside their usual residence for 20 working days, whether in the country of residence or abroad.
Workforce by gender
167
69
149
81
2023
2022
Scope 3 emissions (t Co2eq) in 2023
Emissions avoided
Carbon footprint (t Co2eq)
Scope 2: 0 tn Co2eq
Scope 1: 85% of the fleet made up of hybrid cars in 2023. Renewing the fleet in the last few years has resulted in a 16% reduction in emissions between 2019 and 2023. Scope 2: 16.3 tCO2e avoided by using clean or renewable electricity.
552
421
413
355
228
245
193
168
197
Other Actions
Aim
Contribution Macmillan Education Iberia
Impact
190
Adaptation of textbooks for
In line with previous years, in 2023, we adapted approximately 190 educational resources for students with special needs due to visual impairments and dyslexia, identified through schools and the ONCE charity organisation.
Adapted educationalresources
They are our internal clients, for whom implementing an inspiring social responsibility and environmental policy will be a source of pride, helping us to retain our talent.
Integrity
Deliver on your promises and priorities and inspire through your actions. Be a role model for others - fair, respectful and true to yourself.
64%
Participation in the DEI survey
more than in 2022
8%
Hours of Gender Equality Training (entire workforce)
45%
Women on the Management Committee
Gender equal opportunities Plan
15
Different nationalities
People with a disability
+40
Members in employee DEI networks
Education
Through our two business lines, Language Learning and Schools Curriculum, we provide high-quality and reliable educational materials, as well as support for teachers and students.
Health
We offer advances in medical knowledge to improve diagnosis, treatment and patient care, and provide ideas, solutions and services to health professionals, including doctors, nurses, dentists and pharmacists.
SDG Impact Awards
Recognition of projects and internal initiatives that support sustainability, diversity, equity, inclusion or accessibility. The 3 participation categories were: what we publish, who publishes it, and how we work.
When registering a new supplier, an initial due diligence questionnaire is conducted; based on the responses, SNICS assigns additional questionnaires concerning risk, labour standards, anti-corruption, anti-bribery, and data protection. The tool assigns a risk level based on the type of product or service contracted, the amount of expenditure and the country of the supplier. The SNICS system uses alerts to notify the Compliance Officer if a critical point requiring clarification with the supplier has been identified.
Additionally, Springer Nature also has a programme of audits to verify that these partners comply with the required labour regulations and standards. In 2023, the warehouse service that Macmillan Education outsources, was subject to this audit, which focused on reviewing aspects of health and safety.
Aim
Impact
Contribution of Macmillan Education Iberia
Corporate volunteering
10
17
Volunteers from the company have taught English to individuals with functional diversity, enabling them to gain language skills and improve their employment prospects.
Promote the employability of people with functional diversity
People impacted
Hours of English classes
Volunteers
DEI LEARNING JOURNEY
Internal training programme proposed by Springer Nature. This year focused on inclusive behaviours in the workplace, where practical advice was shared along with best practices on DEI.
Research
Articles, books and journals covering advances in science and technology, medicine, humanities and social sciences. We also offer knowledge, solutions and support to help professionals reach their potential.
Change Makers
A global platform designed for teachers to encourage students to reflect on making the world a better place and to help them express their ideas. These ideas can be presented in various digital formats (videos, photos, podcasts, drawings, Tik-Toks, etc.) and shared on the ChangeMakersWorld platform, inspiring and inspired by contributions by students around the world.
JOIN THE CHANGE MAKERS CHALLENGE!
An initiative that involves facing a weekly challenge to contribute to the SDGs. These are simple actions that allow students and teachers to incorporate the SDGs into their daily lives for a positive impact on the world.
Fair Treatment Policy
Internally, we uphold a Fair and Respectful Treatment and Protection Policy against harassment, including a protocol to prevent and address sexual and gender-based harassment, as agreed with Works Council and communicated to the entire workforce.
SNICS
This system assesses and manages business partners, measuring risks with third parties to ensure we only work with those that follow the standards set out in our Code of Conduct.
The unity and collaboration of the educational community allows us to take advantage of everybody's strengths and create more value, thus achieving high-quality and inclusive education. Our partners include non profit organisations, whom we work closely with to promote equal opportunities, non-discrimination, and the integration of vulnerable persons.
Language teaching
Future readyness
Waste in the product
5,5 t
Waste declared to Ecoembes
Waste for recycling or reuse*
1,1 t of office's paper
Computer and communication equipments
57% of the waste generated is paper and cardboard, and 43% LDPE plastics
* Madrid and Barcelona offices.
Aim
Contribution Macmillan Education Iberia
Impact
150
Boxes with essential goods
Diocesan Charity in Rzeszów (Poland)
Support the Ukrainian refugees, who have been suffering for nearly two years of war, with essential goods through the collaboration of our staff and our distribution partner CBL Logistics.
Collection of non-perishable food, clothing, hygiene products, school supplies, and their delivery to Caritas Diocesana in Rzeszów, Poland, near the border with Ukraine. The NGO provides psychological assistance, social aid and supplies to cover the basic needs of Ukrainian refugees. Additionally, we express our gratitude to the distribution company CBL Logistics, which not only altruistically transported all this material to Poland, but also contributed with donations along with some of their clients.
Type of record
Orders/Returns/Charges/Payments Editorial/Content matters General queries Access and registration Queries on sales Technical issues Others
EDUCATIONAL RESOURCES
Downloadable and projectable materials to foster an open debate on Diversity, Equity and Inclusion in the classroom.
AWARENESS AND LEARNING ACTIONS ORGANISED BY THE DEI NETWORKS
CORPORATE VOLUNTEERING PROJECTS
School bullying prevention programme (KiVa) at Balia Foundation; English classes to improve the employability of people with sensory disabilities working with Vivo Fácil Foundation; and fieldwork on an international educational project led by the NGO DSED in Ghana.
English Language Teaching (ELT): the main and most significant part of the business, focused on English language teaching. The educational tools catalogue includes the most in-demand European languages, such as German (DaF) and French (FLE), in partnership with publishers Hueber Verlag and Maisons des Langues, respectively. The publication of materials for bilingual curriculum in Spain is managed by ByME, a joint venture with Edelvives publishing house.