solution
instructions
Timeline game for ServiceNow & Monday.com
Click here for answers ↑
Drag the cards to the correct place of the timeline!
Un título genial Presenta tu genially con tranquilidad.
Comparte tu idea con una imagen.
Comparte tu idea con una imagen.
Put the ticket information (e.g. faculty name, ISA-in-charge) on Monday.com.
ISAs look for answers and respond to the faculty on ServiceNow.
TC staff review and assign the tickets to ISAs.
ISAs close the ticket on ServiceNow.
Faculty submit tickets via ServiceNow.
Mark the tickets as "Done" on Monday.com.
Step 01
Step 02
Step 03
Step 05
Step 06
Step 04
Drag the cards to the correct place of the timeline
Do you know the correct workflow in ServiceNow and Monday.com? Let's navigate this process together!
Timeline game (ServiceNow & Monday.com)
DFI
Created on July 10, 2024
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Transcript
solution
instructions
Timeline game for ServiceNow & Monday.com
Click here for answers ↑
Drag the cards to the correct place of the timeline!
Un título genial Presenta tu genially con tranquilidad.
Comparte tu idea con una imagen.
Comparte tu idea con una imagen.
Put the ticket information (e.g. faculty name, ISA-in-charge) on Monday.com.
ISAs look for answers and respond to the faculty on ServiceNow.
TC staff review and assign the tickets to ISAs.
ISAs close the ticket on ServiceNow.
Faculty submit tickets via ServiceNow.
Mark the tickets as "Done" on Monday.com.
Step 01
Step 02
Step 03
Step 05
Step 06
Step 04
Drag the cards to the correct place of the timeline
Do you know the correct workflow in ServiceNow and Monday.com? Let's navigate this process together!