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Timeline game (ServiceNow & Monday.com)

DFI

Created on July 10, 2024

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Transcript

solution

instructions

Timeline game for ServiceNow & Monday.com

Click here for answers ↑

Drag the cards to the correct place of the timeline!

Un título genial Presenta tu genially con tranquilidad.

Comparte tu idea con una imagen.

Comparte tu idea con una imagen.

Put the ticket information (e.g. faculty name, ISA-in-charge) on Monday.com.

ISAs look for answers and respond to the faculty on ServiceNow.

TC staff review and assign the tickets to ISAs.

ISAs close the ticket on ServiceNow.

Faculty submit tickets via ServiceNow.

Mark the tickets as "Done" on Monday.com.

Step 01

Step 02

Step 03

Step 05

Step 06

Step 04

Drag the cards to the correct place of the timeline

Do you know the correct workflow in ServiceNow and Monday.com? Let's navigate this process together!