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Transcript
START
United-Kingdom
Europe
France
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View Zoom Chart
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Back to "Markets"
Zoom 1 - Before buying + payment
Zoom 2 - Order
Zoom 3 - Pre-Order
Zoom 4 - Delivery goes well
Zoom 5 - Unhappy Customer _ Defective product
Zoom 6 - Unhappy Customer_Pains/ Incorrect Dimensions
Zoom 8 - Delivery does not go well
Zoom 9 - Administrative tasks
ZOOM MENU
Back
Back to Zoom Menu
Pre-Order
Order
Ask your boss (Alice, Daniel)
Moyen de paiement désavantageux pour MedCline car Paypal se prend une grande commission.
The tag will appear on the order in Shopify
The document you need to fill out is in Teams
Answer the customer via Shopify/ Outlook/ Meta, using the document in Teams
Customer asks question via Shopify/ Outlook (email)/ Meta (Instagram or Facebook)
* The confirmation of the order is sent to admin@medisource.fr (Outlook) * The tag appears on the order in Shopify + automatic email sent to customer is done via Shopify
Deliverey goes well
Back to Zoom Menu
Back to "Before Buying"
Delivery does not go well
The tag on the order appears in Shopify
The document you need to fill out is in Teams
Shopify connects customer orders and SalesSupply
* SalesSupply sends an email via Outlook asking you to verify the customer's address. * The methodology you need to follow is in Teams
The tag on the order appears in Shopify + Shopify sends the automatic email to the customer
The document you need to fill out is in Teams
Back to Zoom Menu
Back to "Before Buying"
The tag you need to add is on the order in Shopify
The document you need to fill out is in Teams
Back to Zoom Menu
Back to "Order"
Defective Product
Pains/ Incorrect Dimensions
If the customer is toxic: threatening the brand, insulting... directly contact your superior.
The customer receives an automatic email from MedCline via Outlook asking for his feedback
The customer receives an automatic email from MedCline via Outlook thanking him for his feedbak + letting him now that he can get a discount
The customer receives an automatic email from MedCline via Outlook thanking him for his feedbak + letting him now that he can get a discount
Back to Zoom Menu
Continue to "Administrative tasks"
Back to "Delivery goes well"
If the customer is toxic: threatening the brand, insulting... directly contact your superior.
Ask your boss (Alice, Daniel)
The tag you need to add is on the order in Shopify
Send an email via Outlook, based on the document in Teams
Send the email to Amenity via Outlook
You will receive a confirmation email from SalesSupply via Outlook
The document you need to fill out is in Teams
Send the email to the customer via Outlook
Send the email to SalesSupply via Outlook
Back to Zoom Menu
Continue to "Administrative tasks"
Back to "Delivery goes well"
If the customer is toxic: threatening the brand, insulting... directly contact your superior.
The tag you need to add is on the order in Shopify
SalesSupply will confirm the arrival of the package via Outlook
Ask SalesSupply to verify the package via Outlook
The document you need to fill out is in Teams
Send an email via Outlook, based on the document in Teams
Send an email via Outlook, based on the document in Teams
Send an email via Outlook, based on the document in Teams
Send an email via Outlook, based on the document in Teams
Email sent to customer based on the specific situation via Outlook
Email sent to customer based on the specific situation via Outlook
Back to Zoom Menu
Back to "Order"
Continue to "Administrative tasks"
Customer asks to cancel order via Outlook
The tag you need to add is on the order in Shopify
Send email to SalesSupply to cancel order via Outlook
Wait for confirmation email from SalesSupply on Outlook
Wait for confirmation email from SalesSupply on Outlook
The document you need to fill out is in Teams
Send email to SalesSupply via Outlook
The tag you need to add is on the order in Shopify
Send an email via Outlook, based on the document in Teams
Send an email via Outlook, based on the document in Teams
Send an email via Outlook, based on the document in Teams
Back to Zoom Menu
Back to "Start"
Back to "Start"