
Build Trust: Low Call 1
LxD
Created on June 28, 2024
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Transcript
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gather, think, give
For the best learning experience, we encourage you to listen to the audio call samples in the order they are presented. Sound up, headphones on!
Build Trust in youself
low call
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Intro: Low call
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Build trust in yourself
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Jacqueline SkirvinProduction Coach Team Lead
gather, think, give
Sample: low call
LO makes an origination call to a Client.
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Build trust in yourself
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gather, think, give
Think about what picture the Loan Officer was painting for the Client? Did the call build trust? What could the LO do better?Some helpful tips:
- Always ask more questions to build rapport with the Client.
- Over the phone, tell them what you're doing as you are working, and tell them why you're asking those questions.
Takeaways: LOW call
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Build trust in yourself