Want to make interactive content? It’s easy in Genially!

Over 30 million people build interactive content in Genially.

Check out what others have designed:

Transcript

Start →

gather, think, give

For the best learning experience, we encourage you to listen to the audio call samples in the order they are presented. Sound up, headphones on!

Build Trust in youself

low call

next

Intro: Low call

Back

Build trust in yourself

Select the play button to start listening. When the audio ends, use the next arrow at the bottom to continue.

Jacqueline SkirvinProduction Coach Team Lead

gather, think, give

Sample: low call

LO makes an origination call to a Client.

Select the play button to start listening. When the audio ends, use the next arrow at the bottom to continue.

next

Build trust in yourself

Back

gather, think, give

Think about what picture the Loan Officer was painting for the Client? Did the call build trust? What could the LO do better?Some helpful tips:

  • Always ask more questions to build rapport with the Client.
  • Over the phone, tell them what you're doing as you are working, and tell them why you're asking those questions.
These are such small details but they make such an impact to the VU experience! Keep these takeaways in mind as you move to the next sample call.

Takeaways: LOW call

Back

Scroll down to continue

Build trust in yourself