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Listen: Low Call

LxD

Created on June 25, 2024

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Transcript

low call

For the best learning experience, we encourage you to listen to the audio call samples in the order they are presented. Sound up, headphones on!

gather, think, give
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gather, think, give

Back

Jacqueline SkirvinProduction Coach Team Lead

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Select the play button to start listening. When the audio ends, use the next arrow at the bottom to continue.

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Intro: Low call

gather, think, give

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next

listen

Select the play button to start listening. When the audio ends, use the next arrow at the bottom to continue.

Loan Officer on the phone with a Client.

Sample: low call

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Takeaways: LOW call

Think about how this LO listened and connected (or didn't) with the Client? Unfortunately, this type of call is pretty standard on the floor. He was doing his job. You can just imagine him checking the boxes. There were missed opportunities for gaining more insight into this Client's life, including:

  • Getting separated
  • Army anniversary
  • Living with Parents
Keep these takeaways in mind as you move to the next call.