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Listen: Low Call
LxD
Created on June 25, 2024
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Transcript
low call
For the best learning experience, we encourage you to listen to the audio call samples in the order they are presented. Sound up, headphones on!
gather, think, give
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gather, think, give
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Jacqueline SkirvinProduction Coach Team Lead
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Intro: Low call
gather, think, give
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listen
Select the play button to start listening. When the audio ends, use the next arrow at the bottom to continue.
Loan Officer on the phone with a Client.
Sample: low call
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Takeaways: LOW call
Think about how this LO listened and connected (or didn't) with the Client? Unfortunately, this type of call is pretty standard on the floor. He was doing his job. You can just imagine him checking the boxes. There were missed opportunities for gaining more insight into this Client's life, including:
- Getting separated
- Army anniversary
- Living with Parents