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ACCUEIL CLIENT

delphine lumineau

Created on June 25, 2024

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Transcript

ACCUEIL CLIENT

Les principes fondamentaux de l'accueil client

OFFRIR UN ACCUEIL CHALEUREUX ET PERSONNALISE

FAIRE PREUVE D ECOUTE ACTIVE

COMMUNIQUER DE MANIERE CLAIRE ET CONCISE

ETRE EFFICACE ET PROFESSIONNEL

RESTER POSITIF ET ENTHOUSIASTE

SUIVRE LES PROCEDURES

DEMANDER DES COMMENTAIRES

ACCUEIL CLIENT

EVALUATION