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CX Video Game Breakout A
Wes Osborne
Created on June 21, 2024
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Transcript
AMG CX
VIDEOgame
VIDEOgame
PRESS START
MENU
Introduction
Teams
missions
© 20XX GENIALLY ESCAPE GAMES
HI-SCORE
232323
INTRODUCTION
WARNING YOU MAY LEARN SOMETHING ANSWER THE QUESTIONS AND AND INCREASE YOUR VENUES FAN EXPERIENCE
© 2024 amg cx teAM
HI-SCORE
232323
CHARACTERS
***DANGER ENGAGE BRAINS DANGER***
Venue Managers
Bars Team
Bo/foh
VenueTeam
MISSIONS
Complete the missions to obtain the password numbers
1 Manager
2 Bars
PASSWORD
3 bo/foh
4 All
LEVEL 1/5
What is "customer journey mapping"?
VisualiSing a customer's interactions with a company
Tracking customer locations through GPS/PHONE data
Creating personaliSed marketing campaigns
LEVEL 2/5
What is customer churn?
The process of acquiring new customers
The rate at which customers stop doing business with a company
A marketing strategy to re-engage old customers
LEVEL 3/5
Which of the following is NOT a key touchpoint in the customer journey?
AMG CX SHow Visit
Social media interaction
Product Marketing
LEVEL 4/5
Why is employee engagement important for customer experience?
It's a legal requirement for most businesses
It reduces the need for customer feedback
Engaged employees are more likely to provide excellent service
LEVEL 5/5
What is a "service recovery paradox"?
The idea that a customer who has a problem resolved is less likely to be loyal
The phenomenon where a customer who has a problem successfully resolved may be even more satisfied than if they had no problem at all
A situation where a company intentionally creates problems to later resolve them
CONGRATULATIONS!
THE NUMBER OF THIS MISSION IS 1
GAME OVER
CONTINUE?
yes
NO
PASSWORD
MISSIONS
Complete the missions to obtain thepassword numbers
1 SHIPS
2 PUZZLE
3 BARS
4 FROG
LEVEL 1/5
The term "ABV" on a bottle of alcohol stands for
NEXT
Absolute Beverage Volume
Alcohol by Volume
Alcohol Beverage Value
LEVEL 2/5
What is the standard pour for a spirit in most bars?
NEXT
(30ml)
(25ml)
(60ml)
LEVEL 3/5
A customer is unhappy with the service they received. Your PRIMARY goal is to:
NEXT
Listen to their concerns, apologise, and offer a solution to make it right.
Defend the team member and ignore the Fan
Offer them a discount to compensate for the bad experience.
LEVEL 4/5
Where did San Miguel Lager originate ?
NEXT
Valencia Spain
Barcelona Spain
Madrid Spain
LEVEL 5/5
Which country is Absolut Vodka made in ?
NEXT
Finland
Poland
Sweden
CONGRATULATIONS!
THE NUMBER OF THIS MISSION IS 2
GAME OVER
CONTINUE?
yes
NO
PASSWORD
MISsions
Complete the missions to obtain the password numbers
1 SHIPS
2 PUZZLE
3 BARS
4 FROG
LEVEL 1/5
A customer calls to inquire about ticket availability for a sold-out show. How should you respond?
"The show is sold out, but sometimes Tickets can become available on Ticketmaster"
"It's unlikely we'll get more tickets, but you can try calling back closer to the show date,good luck"
"I'm sorry, that show is completely sold out."
Can I return or get a refund on my ticket?
LEVEL 2/5
A fan calls and asks 'Can I bring my meds with me ?'
We cannot allow drugs of any kind in the venue
Best to alert the duty manager and bring your prescription meds in a sealed clear bag especially sharps
Direct them to the website or FAQ section for more information
LEVEL 3/5
A customer asks if they can bring outside food and drinks into the theater. You should:
Politely explain the Venue policy regarding outside food and drinks, and suggest alternatives.
Tell them no, as it's against company policy
Let them bring in their food and drinks, as long as they don't make a mess
LEVEL 4/5
A customer requests a refund for their tickets after the artist didn't sing their favourite song. What is your response?
Direct them to the Duty manager to discuss their concerns
Offer them a partial refund or discount on a future show
Explain that refunds are not given based on persoanl preference once the show has begun
LEVEL 5/5
How can a box office manager best contribute to a positive customer experience?
Hire and train knowledgeable and friendly staff
Create a welcoming and organised box office environment
All of the above
CONGRATULATIONS!
THE NUMBER OF THIS MISSION IS 3
GAME OVER
CONTINUE?
yes
NO
PASSWORD
MISsions
Complete the missions to obtain thenumbers of the password
1 SHIPS
2 PUZZLE
3 BARS
4 FROG
LEVEL 1/3
Which festival is famous for its iconic Ferris wheel, often featured in photos and videos of the event?
Lollapalooza
Burning Man
Coachella
LEVEL 2/3
Which of the following artists did NOT get their start performing at Academy Music Group venues?
Adele
Ed Sheeran
Amy Winehouse
LEVEL 3/3
What year did LiveNation aquire AMG Music ?
2010
2001
2005
CONGRATULATIONS!
THE NUMBER OF THIS MISSION IS 4
GAME OVER
CONTINUE?
yes
NO
PASSWORD
MISsions
Complete the missions to obtain thepassword numbers
1 SHIPS
2 PUZZLE
3 BARS
4 FROG
Introduce la contraseña correcta 👾
Números conseguidos de las misiones
Are you sure you want to exit?
You will lose all the progress
yes
NO
Are you sure you want to exit?
You will lose all the progress
yes
NO
Are you sure you want to exit?
You will lose all the progress
yes
NO
Are you sure you want to exit?
You will lose all the progress
yes
NO
MISIONSHIPS
I am a cool subtitle, perfect for providing more context about the topic you're going to discuss
CONTINUE
nameplayer
I am a cool subtitle, ideal for providing more context about the topic you are going to address
Are you sure you want to exit?
You will lose all the progress
yes
NO
nameplayer
I'm a cool subtitle, perfect for providing more context about the topic you are going to address
MISSIONpuzzle
I am a cool subtitle, ideal for providing more context about the topic you are going to talk about
CONTINUE
Missionbars
I am a cool subtitle, perfect for providing more context about the topic you are going to discuss
CONTINUE
Are you sure you want to exit?
You will lose all the progress
yes
NO
Are you sure you want to exit?
You will lose all the progress
yes
NO
Are you sure you want to exit?
You will lose all the progress
yes
NO
Are you sure you want to exit?
You will lose all the progress
yes
NO
Are you sure you want to exit?
You will lose all the progress
yes
NO
Are you sure you want to exit?
You will lose all the progress
yes
NO
Are you sure you want to exit?
You will lose all the progress
yes
NO
Are you sure you want to exit?
You will lose all the progress
yes
NO
MISSIONfrog
I am a cool subtitle, perfect to provide more context about the topic you are going to discuss
CONTINUE
Are you sure you want to exit?
You will lose all the progress
yes
NO
nameplayer
I am a cool subtitle, ideal to provide more context about the topic you are going to address
nameplayer
I am a cool subtitle, perfect to provide more context about the topic you are going to address
Are you sure you want to exit?
You will lose all the progress
yes
NO
Are you sure you want to exit?
You will lose all the progress
yes
NO
Are you sure you want to exit?
You will lose all the progress
yes
NO
Are you sure you want to exit?
You will lose all the progress
yes
NO