CX Video Game Breakout A

AMG CX

VIDEOgame

VIDEOgame

PRESS START

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HI-SCORE

MENU

Introduction

Teams

missions

© 20XX GENIALLY ESCAPE GAMES

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HI-SCORE

INTRODUCTION

WARNING YOU MAY LEARN SOMETHING ANSWER THE QUESTIONS AND AND INCREASE YOUR VENUES FAN EXPERIENCE

© 2024 amg cx teAM

CHARACTERS

VenueTeam

Bo/foh

Bars Team

Venue Managers

***DANGER ENGAGE BRAINS DANGER***

MISSIONS

Complete the missions to obtain the password numbers

4 All

3 bo/foh

2 Bars

1 Manager

PASSWORD

LEVEL 1/5

What is "customer journey mapping"?

VisualiSing a customer's interactions with a company

Tracking customer locations through GPS/PHONE data

Creating personaliSed marketing campaigns

LEVEL 2/5

What is customer churn?

The process of acquiring new customers

The rate at which customers stop doing business with a company

A marketing strategy to re-engage old customers

LEVEL 3/5

Which of the following is NOT a key touchpoint in the customer journey?

AMG CX SHow Visit

Social media interaction

Product Marketing

LEVEL 4/5

Why is employee engagement important for customer experience?

It's a legal requirement for most businesses

It reduces the need for customer feedback

Engaged employees are more likely to provide excellent service

LEVEL 5/5

What is a "service recovery paradox"?

The idea that a customer who has a problem resolved is less likely to be loyal

The phenomenon where a customer who has a problem successfully resolved may be even more satisfied than if they had no problem at all

A situation where a company intentionally creates problems to later resolve them

CONGRATULATIONS!

THE NUMBER OF THIS MISSION IS 1

GAME OVER

CONTINUE?

yes

NO

MISSIONS

Complete the missions to obtain thepassword numbers

4 FROG

3 BARS

2 PUZZLE

1 SHIPS

PASSWORD

LEVEL 1/5

NEXT

The term "ABV" on a bottle of alcohol stands for

Absolute Beverage Volume

Alcohol by Volume

Alcohol Beverage Value

LEVEL 2/5

NEXT

What is the standard pour for a spirit in most bars?

(30ml)

(25ml)

(60ml)

LEVEL 3/5

NEXT

A customer is unhappy with the service they received. Your PRIMARY goal is to:

Listen to their concerns, apologise, and offer a solution to make it right.

Defend the team member and ignore the Fan

Offer them a discount to compensate for the bad experience.

LEVEL 4/5

NEXT

Where did San Miguel Lager originate ?

Valencia Spain

Barcelona Spain

Madrid Spain

LEVEL 5/5

NEXT

Which country is Absolut Vodka made in ?

Finland

Poland

Sweden

CONGRATULATIONS!

THE NUMBER OF THIS MISSION IS 2

GAME OVER

CONTINUE?

yes

NO

MISsions

Complete the missions to obtain the password numbers

4 FROG

3 BARS

2 PUZZLE

1 SHIPS

PASSWORD

LEVEL 1/5

A customer calls to inquire about ticket availability for a sold-out show. How should you respond?

"The show is sold out, but sometimes Tickets can become available on Ticketmaster"

"It's unlikely we'll get more tickets, but you can try calling back closer to the show date,good luck"

"I'm sorry, that show is completely sold out."

LEVEL 2/5

A fan calls and asks 'Can I bring my meds with me ?'

Can I return or get a refund on my ticket?

We cannot allow drugs of any kind in the venue

Best to alert the duty manager and bring your prescription meds in a sealed clear bag especially sharps

Direct them to the website or FAQ section for more information

LEVEL 3/5

A customer asks if they can bring outside food and drinks into the theater. You should:

Politely explain the Venue policy regarding outside food and drinks, and suggest alternatives.

Tell them no, as it's against company policy

Let them bring in their food and drinks, as long as they don't make a mess

LEVEL 4/5

A customer requests a refund for their tickets after the artist didn't sing their favourite song. What is your response?

Direct them to the Duty manager to discuss their concerns

Offer them a partial refund or discount on a future show

Explain that refunds are not given based on persoanl preference once the show has begun

LEVEL 5/5

How can a box office manager best contribute to a positive customer experience?

Hire and train knowledgeable and friendly staff

Create a welcoming and organised box office environment

All of the above

CONGRATULATIONS!

THE NUMBER OF THIS MISSION IS 3

GAME OVER

CONTINUE?

yes

NO

MISsions

Complete the missions to obtain thenumbers of the password

4 FROG

3 BARS

2 PUZZLE

1 SHIPS

PASSWORD

LEVEL 1/3

Which festival is famous for its iconic Ferris wheel, often featured in photos and videos of the event?

Coachella

Lollapalooza

Burning Man

LEVEL 2/3

Which of the following artists did NOT get their start performing at Academy Music Group venues?

Adele

Ed Sheeran

Amy Winehouse

LEVEL 3/3

What year did LiveNation aquire AMG Music ?

2010

2001

2005

CONGRATULATIONS!

THE NUMBER OF THIS MISSION IS 4

GAME OVER

CONTINUE?

yes

NO

MISsions

Complete the missions to obtain thepassword numbers

4 FROG

3 BARS

2 PUZZLE

1 SHIPS

PASSWORD

Introduce la contraseña correcta 👾

Números conseguidos de las misiones

Are you sure you want to exit?

You will lose all the progress

NO

yes

Are you sure you want to exit?

You will lose all the progress

NO

yes

Are you sure you want to exit?

You will lose all the progress

NO

yes

Are you sure you want to exit?

You will lose all the progress

NO

yes

MISIONSHIPS

I am a cool subtitle, perfect for providing more context about the topic you're going to discuss

CONTINUE

nameplayer

I am a cool subtitle, ideal for providing more context about the topic you are going to address

Are you sure you want to exit?

You will lose all the progress

NO

yes

nameplayer

I'm a cool subtitle, perfect for providing more context about the topic you are going to address

MISSIONpuzzle

I am a cool subtitle, ideal for providing more context about the topic you are going to talk about

CONTINUE

Missionbars

I am a cool subtitle, perfect for providing more context about the topic you are going to discuss

CONTINUE

Are you sure you want to exit?

You will lose all the progress

NO

yes

Are you sure you want to exit?

You will lose all the progress

NO

yes

Are you sure you want to exit?

You will lose all the progress

NO

yes

Are you sure you want to exit?

You will lose all the progress

NO

yes

Are you sure you want to exit?

You will lose all the progress

NO

yes

Are you sure you want to exit?

You will lose all the progress

NO

yes

Are you sure you want to exit?

You will lose all the progress

NO

yes

Are you sure you want to exit?

You will lose all the progress

NO

yes

MISSIONfrog

I am a cool subtitle, perfect to provide more context about the topic you are going to discuss

CONTINUE

Are you sure you want to exit?

You will lose all the progress

NO

yes

nameplayer

I am a cool subtitle, ideal to provide more context about the topic you are going to address

nameplayer

I am a cool subtitle, perfect to provide more context about the topic you are going to address

Are you sure you want to exit?

You will lose all the progress

NO

yes

Are you sure you want to exit?

You will lose all the progress

NO

yes

Are you sure you want to exit?

You will lose all the progress

NO

yes

Are you sure you want to exit?

You will lose all the progress

NO

yes