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MONDRIAN QUIZ
Stephanie Flint
Created on June 20, 2024
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Showing of Appreciation and Natural Speech QUIZ
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1º
What benefits have researchers associated with expressing gratitude?
Improved health and happiness
Increased stress levels
Weakened bonds with others
2º
According to what you've learned, what is described as the simplest form of expressing gratitude?
Sending a gift
Offering a handshake
Saying "thank you"
3º
Why is it important to use natural speech in customer service interactions?
It impresses customers with formal language
It maintains a positive and genuine interaction
It increases the length of customer calls
4º
How does expressing appreciation benefit both parties in a conversation?
It makes the conversation boring
It reduces customer satisfaction
It builds mutual respect and trust
5º
What role does gratitude play in customer service relationships, according to the information?
It strengthens bonds and enhances satisfaction
It delays problem resolution
It is unnecessary
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