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MONDRIAN QUIZ

Stephanie Flint

Created on June 20, 2024

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Showing of Appreciation and Natural Speech QUIZ

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What benefits have researchers associated with expressing gratitude?

Improved health and happiness

Increased stress levels

Weakened bonds with others

According to what you've learned, what is described as the simplest form of expressing gratitude?

Sending a gift

Offering a handshake

Saying "thank you"

Why is it important to use natural speech in customer service interactions?

It impresses customers with formal language

It maintains a positive and genuine interaction

It increases the length of customer calls

How does expressing appreciation benefit both parties in a conversation?

It makes the conversation boring

It reduces customer satisfaction

It builds mutual respect and trust

What role does gratitude play in customer service relationships, according to the information?

It strengthens bonds and enhances satisfaction

It delays problem resolution

It is unnecessary

EXCELLENT!

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