MONDRIAN QUIZ

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Showing of Appreciation and Natural Speech QUIZ

Weakened bonds with others

Increased stress levels

Improved health and happiness

What benefits have researchers associated with expressing gratitude?

1º

According to what you've learned, what is described as the simplest form of expressing gratitude?

2º

Saying "thank you"

Offering a handshake

Sending a gift

It increases the length of customer calls

It maintains a positive and genuine interaction

Why is it important to use natural speech in customer service interactions?

It impresses customers with formal language

3º

It builds mutual respect and trust

It reduces customer satisfaction

It makes the conversation boring

How does expressing appreciation benefit both parties in a conversation?

4º

What role does gratitude play in customer service relationships, according to the information?

5º

It is unnecessary

It delays problem resolution

It strengthens bonds and enhances satisfaction

Start over?

EXCELLENT!

Try again

WRONG!

Try again

WRONG!