Common Delivery Status Type

Email Status

App Notification Status

Text Status

The user has blocked emails from ParentSquare and won't receive anything by email.

The notification has been delivered to the recipient’s device.

The user's carrier reported the text was delivered; it is up to the carrier and the user's device to display it to the user.

Blocked

Delivered

Delivered

The email was not delivered. Likely, their email address needs to be updated.

Bounced

The notification is still sending to the recipient’s network for delivery.

The phone number is a duplicate.

Sending

Duplicate

The user clicked on at least one link inside the email.

Clicked

The notification has been sent to the recipient’s network for delivery.

The phone number is incorrect. Likely, their phone number needs to be updated.

Invalid

Sent

Parentsquare/ delivery status type

The email was successfully delivered to recipient.

Delivered

It could be any number of reasons, like invalid device token, app is no longer installed, device is off/unreachable, other.

The text was not delivered.

Failed

Not Delivered

Duplicate Email

The email is a duplicate.

It could be any number of reasons.

Unknown

The email is incorrect. Likely, their email needs to be updated.

Invalid Email

Either there is no address on file for this user or they have opted out of that notification method.

n/a

The user opened the email.

Opened

Viewed

If "Yes", the post has been viewed by some method; either viewed email in inbox, clicked the link in the notification, or viewed the app notification on their device. For digest notifications, when the user opens the notification all posts in that notification are marked as viewed. Note: SMS providers don’t provide us with a “viewed” status. However, when the ParentSquare link is clicked, we receive this request to indicate the post as “viewed.”