PHONE CALL
Phone vocabulary - Dealing with angry customer by phone
Phone Vocabulary
Role play
Jumbled telephone conversation
Work with a partner. Role-play the situations below.
Here are some typical phrases that you can use in a telephone conversation
Put the conversation in the right order
GOAL
START
Angry customers
A Telephone Call
How to deal with unhappy customers — like a professional!
CHIC BOUTIQUE
Session 1 PHONE CALL
Stephanie DACQUIN
Created on June 20, 2024
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Transcript
PHONE CALL
Phone vocabulary - Dealing with angry customer by phone
Phone Vocabulary
Role play
Jumbled telephone conversation
Work with a partner. Role-play the situations below.
Here are some typical phrases that you can use in a telephone conversation
Put the conversation in the right order
GOAL
START
Angry customers
A Telephone Call
How to deal with unhappy customers — like a professional!
CHIC BOUTIQUE