Copy - Melios toolkit

Getting started

Quick reference

Melios processes

Training

Risk

Melios toolkit

Feedback

Tech issues in session

Melios toolkit

Getting started

Quick reference

Melios processes

Training

Risk

Welcome!

Melios structure

Technology

Melios structure

Contract info

Phone calls

Slack channels

Availability

Feedback

Tech issues in session

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Melios toolkit

Getting started

Quick reference

Melios processes

Training

Risk

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Tech issues in session

Feedback

Melios toolkit

Getting started

Quick reference

Melios processes

Training

Risk

Melios training

OB Passport

Autism training

Extended OB

ADHD training

Clinical admin

CPD

Panacea logins

Tech issues in session

Feedback

Melios toolkit

Getting started

Quick reference

Melios processes

Training

Risk

Video

Mandatory training

5P formulation

Safety plan

SOP

Risk assessment guide

Gold standard

Tech issues in session

Feedback

Melios toolkit

Getting started

Quick reference

Melios processes

Training

Risk

Procedures

Key contacts

Safeguarding

Closing sessions

DNA guidance

Technology

Templates

Panacea logins

Healios Autism toolkit

Healios ADHD toolkit

Reference

Panacea demos

Tech issues in session

Feedback

Autism training

Freshen up your knowledge by following the autism theory modules.

~1 hours

Autism theory

Tech problems

If you encounter technical problems in session you can use the live chat functionality to solve them quickly. Just click the Support button at the bottom-right corner of any Panacea screen.

More information about this feature can be found on the Knowledge Centre by clicking the button below.

More info

Clinical admin support modules

The following modules will help you get up to speed on clinical processes and can also be found in Grow.

30 mins

~45 mins

Clinical expectations

Getting started clinical

~45 mins

Consent, Capacity and Competence

~45 mins

Writing better reports and formulations

~30 mins

Clinical record keeping

~1h45 mins

Welcome!

We're pleased to welcome you onboard. We've created this toolkit for you to support our aim to get you started as quickly and smoothly as possible. You're here so hopefully that means you have been able to get your Healios laptop up and running. If not, you can find details here about how to get in touch with our IT Operations team using the information linked under Technology on the main page. You'll also find other key contacts and links to important information for your onboarding and as a quick reference for once you start completing casework. Your team manager will be in regular contact with you and you can always message whenever you need a helping hand. Your first couple of days will be occupied with training. If you have questions about the training or how to do something in Panacea, reach out to your team manager.

We'd be grateful if you can take a moment to give us feedback about the toolkit once you've had a chance to go through it so that we can continue to improve it for future new joiners.

3CX telephone system

If you need to make work-related calls such as phoning a client, outbound calls can be made through our online telephony system, 3CX.

Log in here

Please note you must first request access by raising a Jira ticket.

Show me how to log in as both clinician and demo client for practising.

Panacea logins

Log in as clinician

Log in as demo client

Please note your demo client can only be linked to your account after you log in as a clinician. Then you can log in as the client using:

• username as Melios-clinician’s surname
• e.g. Melios-smith
• password: GreatMindsDon’tThinkAlike!

Disclaimer: although this video shows guidance for another area, this process can be applied to your own division.

Safeguarding

Visit the Safeguarding toolkit or contact the team below. safeguarding@healios.org.uk

Panacea/tech

Have questions about Panacea, your laptop, etc? Enter a Jira ticket here.

People Services

Learning

How can we help?

Email us about any human resource questions. peopleservices@healios.org.uk

Reach out to the Learning & Development team for learning questions. ldteam@healios.org.uk

This team handles enquiries from clients, referrals and booking sessions. hello@melios.org.uk

Client Operations

Tech problems

If you encounter technical problems in session you can use the live chat functionality to solve them quickly. Just click the Support button at the bottom-right corner of any Panacea screen.

More information about this feature can be found on the Knowledge Centre by clicking the button below.

More info

Tech problems

If you encounter technical problems in session you can use the live chat functionality to solve them quickly. Just click the Support button at the bottom-right corner of any Panacea screen.

More information about this feature can be found on the Knowledge Centre by clicking the button below.

More info

Slack channels

In addition to the social and other channels covered in the corporate onboarding Slack directory, here are some channels that you'll want to be sure to join for Melios. Have a search and join them, if your team manager hasn't already added you.

• #melios-team (this is private so L&D or a team manager will add you)
• #melios-musings (this is private so L&D or a team manager will add you)
• #client-ops-active-sessions-issues
• #nd-clinical
• #ND-plus-team (this is private so L&D or a team manager will add you)
• #ND-QC-updates
• #safeguarding
• #clinical-governance-staff
• #ask-infosec
• #ask-itops

Always close the session!

• Sessions must be closed to record outcome and to trigger next steps. The automated report will not be activated until the session is closed. Also, we will be unable to see whether it has taken place or not. If a session doesn't take place due to technical reasons, this must be indicated after closing the session.
• If a client doesn't show up, refer to the DNA button in this toolkit for instructions about how to manage it correctly.
• If the client does show up, always wait for them to leave the session first before closing.

ADHD training

~1 hours

ADHD theory

4 hour 30 mins

ADHD eShadowing full

~2 hour 30 mins

ADHD eShadowing step up

These modules will help you prepare to do ADHD assessments. You can also find these in your learning in Grow. Please note: these are Healios sessions which are setout differently at Healios but the content is similar and valuable.

~1 hour 30 mins

ADHD expert tips & tricks

~ 5 hours

ADHD scored assessment

~30 mins

ADHD eShadowing case reports

Onboarding Passport

The general training that everyone follows, regardless of their role, is covered in the Onboarding Passport. You will also find a slick planning tool to help you plan out your first two weeks there. Please note that all of the learning you are enrolled in can also be found directly in Grow.

Availability

If you're unable to attend work, please inform Melios at your earliest convenience. You should email hello@melios.org.uk with the title ‘URGENT - CLINICIAN UNWELL’, copying in your team manager or, if they're unavailable, the wider ND Plus team managers. A team manager may get in touch with you to determine likely length of absence and to ascertain any support needs.

Tech problems

If you encounter technical problems in session you can use the live chat functionality to solve them quickly. Just click the Support button at the bottom-right corner of any Panacea screen.

More information about this feature can be found on the Knowledge Centre by clicking the button below.

More info

Safeguarding

Safeguarding toolkit

Out of hours support

Tech problems

If you encounter technical problems in session you can use the live chat functionality to solve them quickly. Just click the Support button at the bottom-right corner of any Panacea screen.

More information about this feature can be found on the Knowledge Centre by clicking the button below.

More info

Technology

Find information here to get your laptop set up and running as quickly as possible.

Troubleshooting Panacea sessions*

Google workspace tutorials

Contact support

Out of hours tech help

Keep an eye on Slack channel #client-ops-active-sessions-issues as our Client Operations coordinators contact you there.

*Please note: you can find Panacea demos on the focused tabs and the quick reference tab.

Technology

Find information here to get your laptop set up and running as quickly as possible.

Troubleshooting Panacea sessions

Google workspace tutorials

Contact support

Out of hours tech help

Keep an eye on Slack channel #client-ops-active-sessions-issues as our Client Operations coordinators contact you there.

Tech problems

If you encounter technical problems in session you can use the live chat functionality to solve them quickly. Just click the Support button at the bottom-right corner of any Panacea screen.

More information about this feature can be found on the Knowledge Centre by clicking the button below.

More info

Melios

The Melios team at Healios is lead by Senior Team Manager, Nadine Bowery (Clinical Specialist for autism). Paul Roughead is the clinical lead (ADHD). Our team is supported by the Client Operations Melios sub-team who can be contacted at hello@melios.org.uk. Structurely, Melios falls under the ND Plus division which is headed by Angela Rossi. Angela reports to Chief Clinical Officer, David Mushati and the Executive Leadership team. More information about your team can be found here in HiBob under Org > People.

Extended onboarding

The following modules are required for clinical teams to complete but with a little bit more time. You can also find these in your learning in Grow.

~3 hours

Risk

~2 hours

Safeguarding Level 3

Complete in first 30 days

Complete in first 3 months

Show me how to log in as both clinician and demo client for practising.

Panacea logins

Log in as clinician

Log in as demo client

Please note your demo client can only be linked to your account after you log in as a clinician. Then you can log in as the client using:

• username as Melios-clinician’s surname
• e.g. Melios-smith
• password: GreatMindsDon’tThinkAlike!

Disclaimer: although this video shows guidance for another area, this process can be applied to your own division.

Melios contracts

Assessments are funded in two ways at Melios: Bupa or private pay (self-funded). The assessments run the same, but Bupa have an offer of a one page profile (below). Bupa assessments must also include a Bupa-credentialled clinician. Reference Bupa One Page Profile Process

Melios specific training

You can also find these courses in on your learning dashboard in Grow.

~1 hours

Melios process

as needed

eShadowing

~3 hours 30 mins

Practise & role-play

Reference

• Melios autism SOP
• Melios ADHD SOP