Payments quiz 2.0

PAYMENTS

Time to learn about money

start

QUESTION 1/8 - Deposits

Question 1/8 - deposits

Explanation

Under the "Processor" column you can always find which payment method was used in the deposit.

QUESTION 2/8 - deposits

QUESTION 2/8 - deposits

Explanation

Under "Prod." column you can see in which FanDuel product (SB-SportsBook, Faceoff, Fantasy or Casino) was the deposit made. Also under "Amt" column you can see the amont of money deposited.

QUESTION 3/8 - Deposits

QUESTION 3/8 - Deposits

Explanation

The reason of a payment decliment is just for you to know, never provide this information to the customer.

QUESTION 4/8 - Withdrawals

A)The customer tried to use online banking to withdraw money.B)The withdrawal was rejected and the money is lost. C)The witdrawal was requested on May 21, 2024.

QUESTION 4/8 - Withdrawals

Explanation

• Pay With My Bank refers to Online Banking payment method.
• When a withdrawal is rejected the money is returned to the FanDuel account.
• The withdrawal request time can be review under the "created" column.

QUESTION 5/8 - Withdrawals

QUESTION 5/8 - Withdrawals

Explanation

Under "Payout" column you can see which Venmo or PayPal account was used for the transaction.

QUESTION 6/8 - Withdrawals

QUESTION 6/8 - Withdrawals

Explanation

Each withdrawal method have their own timeframe. A check can take up to 7 - 10 business days (business day does not included satuday, sunday or holidays).

QUESTION 7/8 - Refunds

QUESTION 7/8 - Refunds

Explanation

Under the "refunded" column you will always see the number of the deposit ID that was refunded.

QUESTION 8/8 - Refunds

QUESTION 8/8 - Refunds

Explanation

• Agents and customers can request partial refunds.
• System will allow to partially refund any unused money from a deposit.
• Unused money cannot be withdrawn for anti money laundering rules.

End of the quiz!

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