Introduction to Guru
Next
Guru helps you get the information you need quickly to help customers.
It is searchable, and information is kept short and readable. This tool should be one of the first resources you use to locate information.
Full-page view works best to give you Collection and Board views along with keyword search for individual cards.
NOTE: Guru must always be used in a Chrome web browser.
Next
Guru Terminology
Review the basic terminology used in Guru
Next
COLLECTION
Board Group
Board
How to use this page:
Click on the symbols next to each term to learn more about their significance within Guru.
Board
Board
Cards
Cards
Continue
Section
Section
Cards
Cards
COLLECTION
Board Group
Board
Board
Board
Cards
Cards
Section
Section
Next
Cards
Cards
Thanks!
Collections
There is a collection for each department. You will only have access to those for which you are trained.
All agents also have access to the CSS-General collection which has content available for all departments (transfer skillsets, department contact information, all-dept manuals, etc.)
CARDS
A card is where all your content is stored. They are specific and verified by experts on your team.
They provide information in a variety of formats including text, tables, images, attachments, etc.
Board Groups
A Board Group consists of Boards that are grouped under one heading, allowing for a higher level of organization.
Sections
Some boards may have sub-topics called sections to help keep cards even more organized and easier to find.
Sections
Some boards may have sub-topics called sections to help keep cards even more organized and easier to find.
CARDS
A card is where all your content is stored. They are specific and verified by experts on your team.
They provide information in a variety of formats including text, tables, images, attachments, etc.
Board
Boards are main topics under a collection. All cards are associated to a board/topic.
Board
Boards are main topics under a collection. All cards are associated to a board/topic.
Collections
There is a collection for each department. You will only have access to those for which you are trained.
All agents also have access to the CSS-General collection which has content available for all departments (transfer skillsets, department contact information, all-dept manuals, etc.)
This is an example of the full-page view. Click on the image to expand.
CARDS
A card is where all your content is stored. They are specific and verified by experts on your team.
They provide information in a variety of formats including text, tables, images, attachments, etc.
Board
Boards are main topics under a collection. All cards are associated to a board/topic.
CARDS
A card is where all your content is stored. They are specific and verified by experts on your team.
They provide information in a variety of formats including text, tables, images, attachments, etc.
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Transcript
Introduction to Guru
Next
Guru helps you get the information you need quickly to help customers.
It is searchable, and information is kept short and readable. This tool should be one of the first resources you use to locate information. Full-page view works best to give you Collection and Board views along with keyword search for individual cards.
NOTE: Guru must always be used in a Chrome web browser.
Next
Guru Terminology
Review the basic terminology used in Guru
Next
COLLECTION
Board Group
Board
How to use this page:
Click on the symbols next to each term to learn more about their significance within Guru.
Board
Board
Cards
Cards
Continue
Section
Section
Cards
Cards
COLLECTION
Board Group
Board
Board
Board
Cards
Cards
Section
Section
Next
Cards
Cards
Thanks!
Collections
There is a collection for each department. You will only have access to those for which you are trained. All agents also have access to the CSS-General collection which has content available for all departments (transfer skillsets, department contact information, all-dept manuals, etc.)
CARDS
A card is where all your content is stored. They are specific and verified by experts on your team. They provide information in a variety of formats including text, tables, images, attachments, etc.
Board Groups
A Board Group consists of Boards that are grouped under one heading, allowing for a higher level of organization.
Sections
Some boards may have sub-topics called sections to help keep cards even more organized and easier to find.
Sections
Some boards may have sub-topics called sections to help keep cards even more organized and easier to find.
CARDS
A card is where all your content is stored. They are specific and verified by experts on your team. They provide information in a variety of formats including text, tables, images, attachments, etc.
Board
Boards are main topics under a collection. All cards are associated to a board/topic.
Board
Boards are main topics under a collection. All cards are associated to a board/topic.
Collections
There is a collection for each department. You will only have access to those for which you are trained. All agents also have access to the CSS-General collection which has content available for all departments (transfer skillsets, department contact information, all-dept manuals, etc.)
This is an example of the full-page view. Click on the image to expand.
CARDS
A card is where all your content is stored. They are specific and verified by experts on your team. They provide information in a variety of formats including text, tables, images, attachments, etc.
Board
Boards are main topics under a collection. All cards are associated to a board/topic.
CARDS
A card is where all your content is stored. They are specific and verified by experts on your team. They provide information in a variety of formats including text, tables, images, attachments, etc.