Automations & Integrations
Automating Workflows & Connecting Systems
Small
Medium
Large
Extra Small
Custom
Up to 5
Up to 10
Up to 20
Up to 2
Actions
Unlimited
$3,250
$6,500
$13,000
$1,650
Varies
Cost
Integrate Your Automations & Integrations with AI!
— Ongoing Support & Services —
Plus
Standard
Premium
Basic
Plan
6 Per Quarter
Tickets
3 Per Quarter
1 Per Quarter
1 Every 6 Months
$299
Monthly Cost
$49
$599
$99
Back To Pricing
FAQs
Click on each FAQ to learn more
Are cloud services or platform licensing included in your cost?
How Much Effort is Included in the Package Price?
What is Considered a Standard API?
What Are "Pre-Built Connectors"?
Do I need an additional support plan if I have existing support through Miles IT?
Who Will Manage the Automation Platform?
What Trusted Automation Platforms Do You Work With?
What if the Number of Actions Changes After the Analysis & Design Work?
Additional Information
Frequently Asked Questions
Assumptions, Notes, & Exclusions
- Cloud services / platform costs are not included (e.g. PowerBI, Power Automate, etc..)
- Systems with desktop flows require custom pricing
- Miles IT requires full access to necessary environments
- Any remaining time does not carry over
- Pricing is for no-code/low-code platforms only and subject to change
- What if I exceed my # of tickets? Additional tickets can be purchased for $350 each.
- What if I am not on a support plan? Unsupported incidents start at $500+.
**One-Time Enhancement Packages are available for for that goes above and beyond what's included in a ticket
Do I Need An Additional Support Plan if I Have Existing Support through Miles IT?
The support for your underlying systems are typically covered under your existing support plans. Support related to the integrations and/or automations requires adding one of the automation support options.
Do I Need An Additional Support Plan if I Have Existing Support through Miles IT?
The support for your underlying systems are typically covered under your existing support plans. Support related to the integrations and/or automations requires adding one of the automation support options.
Support Plans
Standard | $99 / Month
Plus | $299 / Month
- Maintenance: Break/Fix Support is included.
- Portal: Submit tickets and view the status of support through our customer portal.
- Everything in Basic, Plus
- Priority Support: Live access to our helpdesk and front of the line support.
- Minor Updates: Up to 3 minor updates per quarter are included.
Who Will Manage the Automation Platform?
We will associate the platform account in your name and associated with your cloud service accounts. It will be the responsibility of the platform provider together with your organization or managed service provider to manage the platform on an ongoing basis.
What's Included:
- Automation & Integration Analysis: Analysis & Design Meeting.
- Automation / Integration Design: The inputs, outputs and automation steps will be documented and shared with your team along with a high level technical design of the solution.
- Development & Configuration: Our team will create the automation and/or integration steps in the automation tool and prepare for testing.
- Demo & Walkthrough: Our team will walkthrough the solution with you to confirm it is working as expected.
- Launch: Our team will go-live with the system and be available for go-live support.
What Are Pre-Built Connectors?
Many automation platforms have pre-built connectors that provide the ability to connect to systems or perform automation actions without any writing any code, scripts, queries, or API calls. It is important to note that the connectors often include some constraints or limitations.
Examples of Automation Actions
Actions are the basis of creating automations and include actions related to the inputs, outputs, and automation steps. This can include interacting with standard APIs, flat files, pre-built connector, as well as steps to apply logic, rules, triggers or other activities that are part of the automated workflow.
Examples
- Reading an Order w/ Line Items
- Reading Projects & Related Tasks (2 Actions)
- Updating the Status of an Existing Order
- Creating a Flat File Export
- Using "Zap" to Read Shopify Orders
- Writing (unformatted) data to an Excel Tab
- Sending an Email Notification
- Performing a logic validation
- Performing a duplicate check on a unique field
- Looping through records
- Performing data transformation on a single field
- Applying a format to a file
- Other pre-built actions from the platform
What if the Number of Actions Changes After the Analysis & Design Work?
After the analysis & design stage of your project, we will confirm the number of actions. If the effort is no longer in scope of the package you created, we will provide a change order to adjust for the number of actions.
What's Included:
- Automation & Integration Analysis: Analysis & Design Meeting.
- Automation / Integration Design: The inputs, outputs and automation steps will be documented and shared with your team along with a high level technical design of the solution.
- Development & Configuration: Our team will create the automation and/or integration steps in the automation tool and prepare for testing.
- Demo & Walkthrough: Our team will walkthrough the solution with you to confirm it is working as expected.
- Launch: Our team will go-live with the system and be available for go-live support.
Examples of Large Automations
Examples
- Bi-Directional Integration of orders between ERP & field service systems
- Sales Workflow: Collect leads, allocate to marketing campaigns, assign to sales reps
- Synchronize Inventory between Ecommerce and Warehouse Management System w/ alerts
- Generate Monthly PDF Summary Report that aggregates 3 to 4 existing reports
- Automating customer feedback & response process with escalations
Additional Information
Frequently Asked Questions
Assumptions, Notes, & Exclusions
- Cloud services / platform costs are not included (e.g. PowerBI, Power Automate, etc..)
- Systems with desktop flows require custom pricing
- Miles IT requires full access to necessary environments
- Any remaining time does not carry over
- Pricing is for no-code/low-code platforms only and subject to change
- What if I exceed my # of tickets? Additional tickets can be purchased for $350 each.
- What if I am not on a support plan? Unsupported incidents start at $500+.
**One-Time Enhancement Packages are available for for that goes above and beyond what's included in a ticket
Examples of Small Automations
Examples
- Updating order status in an ERP system and sending a confirmation email.
- Reading customer data from a CRM and writing it to a Google Sheet.
- Triggering an email notification when a form is submitted.
- Creating a flat file export of daily sales orders.
- Checking for duplicate entries in a database and applying a flag.
Examples of Automation Actions
Actions are the basis of creating automations and include actions related to the inputs, outputs, and automation steps. This can include interacting with standard APIs, flat files, pre-built connector, as well as steps to apply logic, rules, triggers or other activities that are part of the automated workflow.
Examples
- Reading an Order w/ Line Items
- Reading Projects & Related Tasks (2 Actions)
- Updating the Status of an Existing Order
- Creating a Flat File Export
- Using "Zap" to Read Shopify Orders
- Writing (unformatted) data to an Excel Tab
- Sending an Email Notification
- Performing a logic validation
- Performing a duplicate check on a unique field
- Looping through records
- Performing data transformation on a single field
- Applying a format to a file
- Other pre-built actions from the platform
How Much Effort is Included in the Package Price?
It varies. The project pricing is based on a fixed cost and is not billed hourly. Below is the planned effort based on the package level. Additional efforts beyond those listed below may require more cost. Analysis & Design: - Up to 1/4 Day for Basic & Standard Packages - Up to 1/2 Day for Plus & Premium Packages Development: - Varies (pricing is based on inputs, outputs & automation actions) Testing & Deployement: - Up to 1/4 Day for Basic & Standard Packages - Up to 1/2 Day for Plus & Premium Packages
What Are Pre-Built Connectors?
Many automation platforms have pre-built connectors that provide the ability to connect to systems or perform automation actions without any writing any code, scripts, queries, or API calls. It is important to note that the connectors often include some constraints or limitations.
Process Engineering
Our team can help define new processes or redefine existing processes to improve the efficiency or impact. This requires additional analysis & design effort and can be scoped based on your need. The cost for this service is $750 for each 1/2 day of analysis & design. This typically includes the following activities: up to 2-hour analysis meeting, plus additional technical design effort.
Who Will Manage the Automation Platform?
We will associate the platform account in your name and associated with your cloud service accounts. It will be the responsibility of the platform provider together with your organization or managed service provider to manage the platform on an ongoing basis.
Are Cloud Services or Platform Licensing Included In Your Cost?
Cloud services and third party licensing are separate and often required. Cloud/Platform services costs can range from $15 or less per month to over $150 per month. We can provide estimates for these services upon request.
What is considered a Standard API?
A standard API is an existing API that is available through a trusted provider, such as many popular software vendors. It is expected to be well documented, supported by the provider, and utilize industry standards.
What Trusted Automation Platforms Do You Work With?
The most common platforms that we work with are Microsoft Power Automate, Zapier, and Striven. We work with various others. Some platforms may require additional effort and costs.
What is considered a Standard API?
A standard API is an existing API that is available through a trusted provider, such as many popular software vendors. It is expected to be well documented, supported by the provider, and utilize industry standards.
Examples of Small Automations
Examples
- Updating order status in an ERP system and sending a confirmation email.
- Reading customer data from a CRM and writing it to a Google Sheet.
- Triggering an email notification when a form is submitted.
- Creating a flat file export of daily sales orders.
- Checking for duplicate entries in a database and applying a flag.
Examples of Extra Small Automations
Assistant
Examples
- Automatically extract details from incoming order emails and post a formatted summary to a designated team chat channel.
- Instantly analyze feedback emails for key insights and trigger real-time alerts in your communication platform.
- Route new lead notifications to chat with integrated buttons that allow team members to "claim" a lead and notify the group instantly.
Examples of Medium Automations
Examples
- Syncing orders from eCommerce site to an ERP system and sending a shipping notification
- Reading projects and related tasks from a PM tool and updating their status in a different system
- Creating a weekly report by pulling data from 2 related sources and writing it to an Excel sheet
- Provide duplicate check & formatting on customer records in CRM and send confirmation email
- Exporting customer data, applying logic to validate fields, and generating a formatted CSV file
Other Services
Miles IT provides various other services related to integrations and automations, including:
- Fully custom workflow automation solutions
- Custom middleware solutions
- AI Automation
- API Development
- Custom Web and Mobile Application Development
- Support & Advancement of Systems developed by 3rd parties
- Reporting & Business Intelligence
- Much More!
Important Notes
- We can provide more in-depth analysis & consultation that includes process analysis, a more extensive analysis of software beyond the core systems, and/or a more in-depth architecture or requirement analysis. If you feel you would benefit from a more in-depth analysis & consultation, let us know and we can provide a custom estimate!
- We can expedite this project if you require that it be completed sooner. Expediting a project is disruptive to our workflow and increases our costs, so there are additional charges. Please speak with your representative if you wish to explore this option.
- CONFIDENTIALITY: The above and enclosed data, configuration, and prices are confidential and proprietary to Miles Technologies. All or any part of the above and the enclosed shall not be released to any third party. Copyright and all rights are reserved by Miles IT.
Click Here to Learn More About Our Other Services
How Much Effort is Included in the Package Price?
It varies. The project pricing is based on a fixed cost and is not billed hourly. Below is the planned effort based on the package level. Additional efforts beyond those listed below may require more cost. Analysis & Design: - Up to 1/4 Day for Basic & Standard Packages - Up to 1/2 Day for Plus & Premium Packages Development: - Varies (pricing is based on inputs, outputs & automation actions) Testing & Deployement: - Up to 1/4 Day for Basic & Standard Packages - Up to 1/2 Day for Plus & Premium Packages
What's Included
Each ticket includes up to 1½ hours of effort including any prep, follow-up, and analysis work.
What if the Number of Actions Changes After the Analysis & Design Work?
After the analysis & design stage of your project, we will confirm the number of actions. If the effort is no longer in scope of the package you created, we will provide a change order to adjust for the number of actions.
What's Included:
- Automation & Integration Analysis: Analysis & Design Meeting.
- Automation / Integration Design: The inputs, outputs and automation steps will be documented and shared with your team along with a high level technical design of the solution.
- Development & Configuration: Our team will create the automation and/or integration steps in the automation tool and prepare for testing.
- Demo & Walkthrough: Our team will walkthrough the solution with you to confirm it is working as expected.
- Launch: Our team will go-live with the system and be available for go-live support.
Examples of Medium Automations
Examples
- Syncing orders from eCommerce site to an ERP system and sending a shipping notification
- Reading projects and related tasks from a PM tool and updating their status in a different system
- Creating a weekly report by pulling data from 2 related sources and writing it to an Excel sheet
- Provide duplicate check & formatting on customer records in CRM and send confirmation email
- Exporting customer data, applying logic to validate fields, and generating a formatted CSV file
Are Cloud Services or Platform Licensing Included In Your Cost?
Cloud services and third party licensing are separate and often required. Cloud/Platform services costs can range from $15 or less per month to over $150 per month. We can provide estimates for these services upon request.
What's Included
Each ticket includes up to 1½ hours of effort including any prep, follow-up, and analysis work.
What Trusted Automation Platforms Do You Work With?
The most common platforms that we work with are Microsoft Power Automate, Zapier, and Striven. We work with various others. Some platforms may require additional effort and costs.
Examples of Automation Actions
Actions are the basis of creating automations and include actions related to the inputs, outputs, and automation steps. This can include interacting with standard APIs, flat files, pre-built connector, as well as steps to apply logic, rules, triggers or other activities that are part of the automated workflow.
Examples
- Reading an Order w/ Line Items
- Reading Projects & Related Tasks (2 Actions)
- Updating the Status of an Existing Order
- Creating a Flat File Export
- Using "Zap" to Read Shopify Orders
- Writing (unformatted) data to an Excel Tab
- Sending an Email Notification
- Performing a logic validation
- Performing a duplicate check on a unique field
- Looping through records
- Performing data transformation on a single field
- Applying a format to a file
- Other pre-built actions from the platform
Examples of Large Automations
Examples
- Bi-Directional Integration of orders between ERP & field service systems
- Sales Workflow: Collect leads, allocate to marketing campaigns, assign to sales reps
- Synchronize Inventory between Ecommerce and Warehouse Management System w/ alerts
- Generate Monthly PDF Summary Report that aggregates 3 to 4 existing reports
- Automating customer feedback & response process with esclations
What's Included:
- Automation & Integration Analysis: Analysis & Design Meeting.
- Automation / Integration Design: The inputs, outputs and automation steps will be documented and shared with your team along with a high level technical design of the solution.
- Development & Configuration: Our team will create the automation and/or integration steps in the automation tool and prepare for testing.
- Demo & Walkthrough: Our team will walkthrough the solution with you to confirm it is working as expected.
- Launch: Our team will go-live with the system and be available for go-live support.
Examples of Large Automations
Examples
- Bi-Directional Integration of orders between ERP & field service systems
- Sales Workflow: Collect leads, allocate to marketing campaigns, assign to sales reps
- Synchronize Inventory between Ecommerce and Warehouse Management System w/ alerts
- Generate Monthly PDF Summary Report that aggregates 3 to 4 existing reports
- Automating customer feedback & response process with esclations
Examples of Medium Automations
Examples
- Syncing orders from eCommerce site to an ERP system and sending a shipping notification
- Reading projects and related tasks from a PM tool and updating their status in a different system
- Creating a weekly report by pulling data from 2 related sources and writing it to an Excel sheet
- Provide duplicate check & formatting on customer records in CRM and send confirmation email
- Exporting customer data, applying logic to validate fields, and generating a formatted CSV file
Connections & Automations Hub
This is a platform created by the Miles IT team that provides visibility into the connections and automations that you have setup among your various systems. It provides notifications and an integration log of job failures. It also provides the basis for a scalable custom automation, integration, and reporting solution. The package cost for the Connections & Automations Hub is $2,750, plus $450 per standard connection. A minimum of a Standard Support Plan is required.
Training Services
Our team can provide training to you and your team. You may decide to be trained so that you can support the integration or automation that we created or you may like to create integrations or automations on your own. The cost for training is $750 per 1/2 day effort, which includes a 2-hour training session plus the effort related to prepation and follow-up.
Examples of Small Automations
Examples
- Updating order status in an ERP system and sending a confirmation email.
- Reading customer data from a CRM and writing it to a Google Sheet.
- Triggering an email notification when a form is submitted.
- Creating a flat file export of daily sales orders.
- Checking for duplicate entries in a database and applying a flag.
Integration and Automation
Miles IT
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Transcript
Automations & Integrations
Automating Workflows & Connecting Systems
Small
Medium
Large
Extra Small
Custom
Up to 5
Up to 10
Up to 20
Up to 2
Actions
Unlimited
$3,250
$6,500
$13,000
$1,650
Varies
Cost
Integrate Your Automations & Integrations with AI!
— Ongoing Support & Services —
Plus
Standard
Premium
Basic
Plan
6 Per Quarter
Tickets
3 Per Quarter
1 Per Quarter
1 Every 6 Months
$299
Monthly Cost
$49
$599
$99
Back To Pricing
FAQs
Click on each FAQ to learn more
Are cloud services or platform licensing included in your cost?
How Much Effort is Included in the Package Price?
What is Considered a Standard API?
What Are "Pre-Built Connectors"?
Do I need an additional support plan if I have existing support through Miles IT?
Who Will Manage the Automation Platform?
What Trusted Automation Platforms Do You Work With?
What if the Number of Actions Changes After the Analysis & Design Work?
Additional Information
Frequently Asked Questions
Assumptions, Notes, & Exclusions
**One-Time Enhancement Packages are available for for that goes above and beyond what's included in a ticket
Do I Need An Additional Support Plan if I Have Existing Support through Miles IT?
The support for your underlying systems are typically covered under your existing support plans. Support related to the integrations and/or automations requires adding one of the automation support options.
Do I Need An Additional Support Plan if I Have Existing Support through Miles IT?
The support for your underlying systems are typically covered under your existing support plans. Support related to the integrations and/or automations requires adding one of the automation support options.
Support Plans
Standard | $99 / Month
Plus | $299 / Month
Who Will Manage the Automation Platform?
We will associate the platform account in your name and associated with your cloud service accounts. It will be the responsibility of the platform provider together with your organization or managed service provider to manage the platform on an ongoing basis.
What's Included:
What Are Pre-Built Connectors?
Many automation platforms have pre-built connectors that provide the ability to connect to systems or perform automation actions without any writing any code, scripts, queries, or API calls. It is important to note that the connectors often include some constraints or limitations.
Examples of Automation Actions
Actions are the basis of creating automations and include actions related to the inputs, outputs, and automation steps. This can include interacting with standard APIs, flat files, pre-built connector, as well as steps to apply logic, rules, triggers or other activities that are part of the automated workflow.
Examples
What if the Number of Actions Changes After the Analysis & Design Work?
After the analysis & design stage of your project, we will confirm the number of actions. If the effort is no longer in scope of the package you created, we will provide a change order to adjust for the number of actions.
What's Included:
Examples of Large Automations
Examples
Additional Information
Frequently Asked Questions
Assumptions, Notes, & Exclusions
**One-Time Enhancement Packages are available for for that goes above and beyond what's included in a ticket
Examples of Small Automations
Examples
Examples of Automation Actions
Actions are the basis of creating automations and include actions related to the inputs, outputs, and automation steps. This can include interacting with standard APIs, flat files, pre-built connector, as well as steps to apply logic, rules, triggers or other activities that are part of the automated workflow.
Examples
How Much Effort is Included in the Package Price?
It varies. The project pricing is based on a fixed cost and is not billed hourly. Below is the planned effort based on the package level. Additional efforts beyond those listed below may require more cost. Analysis & Design: - Up to 1/4 Day for Basic & Standard Packages - Up to 1/2 Day for Plus & Premium Packages Development: - Varies (pricing is based on inputs, outputs & automation actions) Testing & Deployement: - Up to 1/4 Day for Basic & Standard Packages - Up to 1/2 Day for Plus & Premium Packages
What Are Pre-Built Connectors?
Many automation platforms have pre-built connectors that provide the ability to connect to systems or perform automation actions without any writing any code, scripts, queries, or API calls. It is important to note that the connectors often include some constraints or limitations.
Process Engineering
Our team can help define new processes or redefine existing processes to improve the efficiency or impact. This requires additional analysis & design effort and can be scoped based on your need. The cost for this service is $750 for each 1/2 day of analysis & design. This typically includes the following activities: up to 2-hour analysis meeting, plus additional technical design effort.
Who Will Manage the Automation Platform?
We will associate the platform account in your name and associated with your cloud service accounts. It will be the responsibility of the platform provider together with your organization or managed service provider to manage the platform on an ongoing basis.
Are Cloud Services or Platform Licensing Included In Your Cost?
Cloud services and third party licensing are separate and often required. Cloud/Platform services costs can range from $15 or less per month to over $150 per month. We can provide estimates for these services upon request.
What is considered a Standard API?
A standard API is an existing API that is available through a trusted provider, such as many popular software vendors. It is expected to be well documented, supported by the provider, and utilize industry standards.
What Trusted Automation Platforms Do You Work With?
The most common platforms that we work with are Microsoft Power Automate, Zapier, and Striven. We work with various others. Some platforms may require additional effort and costs.
What is considered a Standard API?
A standard API is an existing API that is available through a trusted provider, such as many popular software vendors. It is expected to be well documented, supported by the provider, and utilize industry standards.
Examples of Small Automations
Examples
Examples of Extra Small Automations
Assistant
Examples
Examples of Medium Automations
Examples
Other Services
Miles IT provides various other services related to integrations and automations, including:
Important Notes
Click Here to Learn More About Our Other Services
How Much Effort is Included in the Package Price?
It varies. The project pricing is based on a fixed cost and is not billed hourly. Below is the planned effort based on the package level. Additional efforts beyond those listed below may require more cost. Analysis & Design: - Up to 1/4 Day for Basic & Standard Packages - Up to 1/2 Day for Plus & Premium Packages Development: - Varies (pricing is based on inputs, outputs & automation actions) Testing & Deployement: - Up to 1/4 Day for Basic & Standard Packages - Up to 1/2 Day for Plus & Premium Packages
What's Included
Each ticket includes up to 1½ hours of effort including any prep, follow-up, and analysis work.
What if the Number of Actions Changes After the Analysis & Design Work?
After the analysis & design stage of your project, we will confirm the number of actions. If the effort is no longer in scope of the package you created, we will provide a change order to adjust for the number of actions.
What's Included:
Examples of Medium Automations
Examples
Are Cloud Services or Platform Licensing Included In Your Cost?
Cloud services and third party licensing are separate and often required. Cloud/Platform services costs can range from $15 or less per month to over $150 per month. We can provide estimates for these services upon request.
What's Included
Each ticket includes up to 1½ hours of effort including any prep, follow-up, and analysis work.
What Trusted Automation Platforms Do You Work With?
The most common platforms that we work with are Microsoft Power Automate, Zapier, and Striven. We work with various others. Some platforms may require additional effort and costs.
Examples of Automation Actions
Actions are the basis of creating automations and include actions related to the inputs, outputs, and automation steps. This can include interacting with standard APIs, flat files, pre-built connector, as well as steps to apply logic, rules, triggers or other activities that are part of the automated workflow.
Examples
Examples of Large Automations
Examples
What's Included:
Examples of Large Automations
Examples
Examples of Medium Automations
Examples
Connections & Automations Hub
This is a platform created by the Miles IT team that provides visibility into the connections and automations that you have setup among your various systems. It provides notifications and an integration log of job failures. It also provides the basis for a scalable custom automation, integration, and reporting solution. The package cost for the Connections & Automations Hub is $2,750, plus $450 per standard connection. A minimum of a Standard Support Plan is required.
Training Services
Our team can provide training to you and your team. You may decide to be trained so that you can support the integration or automation that we created or you may like to create integrations or automations on your own. The cost for training is $750 per 1/2 day effort, which includes a 2-hour training session plus the effort related to prepation and follow-up.
Examples of Small Automations
Examples