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AI Co-Worker

Miles IT

Created on June 10, 2024

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Transcript

AI Co-Worker

"Hire" an AI Co-Worker (Bot) and Help Your Team Accomplish More!

Levels

Assistant

Pro

Specialist

Librarian

Custom

Customized Solutions Available

10

40

20

Scenario Handling (Up To)
Specialized Actions (Up To)

20

50

100

Number of Sources (Up To)

$2,500

$5,000

$10,000

$1,250

Varies

Price
Integrate Your Co-Worker's Tasks!
Check Out the Possible Specialities

— Ongoing Support & Services —

Plus
Standard
Premium
Basic
Plan
6 Per Quarter
Tickets
3 Per Quarter
1 Per Quarter
1 Every 6 Months
$299
Monthly Cost
$49
$599
$99

AI Co-Worker Specialties

FAQs

"Hire" an AI Co-Worker (Bot) and Help Your Team Accomplish More!

Work Assistant
Position Coach
Policies & Guidelines
Website Concierge
Back to Levels
Integrate Your Co-Worker's Tasks!

Specialist Co-Workers

Assistant

What's Included

Contextual Reasoning & Multi-Step Support. Manages complex, multi-turn conversations by building context and asking probing questions.

  • Scenario Handling: Extensive Scenario Management. Expands on the Pro tier (up to 40 instructions) for comprehensive edge case coverage.
  • Specialized Actions: Multi-Format Workflow Support. Manages up to 5 different specific/custom inputs or outputs, integrating with multiple steps in your digital workflow.

What are the different types of AI Solutions that you Use?

We Ensure YOUR Co-Worker has the right tools to do the job well. Below are some of the trusted platforms we use.

  • Back-Office Bots: This category of AI solution can be trained on specific files and data within your organization and coached to help staff with a wide range of information. We will build custom chatbots leveraging Microsoft CoPilot Studio.
  • Website Bots: This category of solution includes AI chatbots that are embedded on public websites. We use solutions such as WebAgent.AI and Zapier AI.
  • Stand-Alone Tools: These are solutions, such as ChatGPT and Gemini, that you can access through an external website. We will help create customized GPT's & Gems.
  • We also can provide service related to embedded solutions, such as Office 365 Copilot and Einstein, that are built directly into the interface of your software, as well as customized AI, such as Azure AI Services, solutions integrated into your custom software!

Am I required to select an ongoing plan?

Just like every other member of your team, it is important that your AI Co-Worker continues to grow and add value. Therefore, we highly recommend that you select one of our support plans but they are not required.You will be responsible for all maintenance and administration of any Co-Worker that is not covered under a support plan.

How Much Effort is Included in the Package Price?

It varies. The project pricing is based on a fixed cost and is not billed hourly. Below is the planned effort based on the package level. Additional efforts beyond those listed below may require more cost.Step 1: Planning

  • Assistant: up to 2 Hours
  • Pro: up to 1/2 Day
  • Specialist: up to 1 Day
Step 2: Setup
  • Assistant: up to 1 Day
  • Pro: up to 2 Days
  • Specialist: up to 4 Days
Step 3: Implement
  • Assistant: up to 2 Hours
  • Pro: up to 1/2 Day
  • Specialist: up to 1 Day

Libarian Co-Workers

Assistant

What's Included

Information-Only & Direct. Delivers quick, factual responses for simple look-up. (Simple Persona)

  • Scenario Handling: Foundational Safety. Basic parameters configured to avoid harmful or inappropriate content.
  • Specialized Actions: Standard Inquiry Response. Efficiently retrieves and presents information provided during setup.

Custom Co-Workers

Assistant

What's Included

Unique Brand Voice & Complex Scenarios. Tailored to a highly specific brand personality or proprietary workflows.

  • Scenario Handling: Full Regulatory & Compliance Alignment. Meets specific, highly regulated compliance requirements unique to your industry.
  • Specialized Actions: Complex Integration & Custom Logic. Supports unlimited or highly specialized input/output formats, featuring proprietary data processing and deep integration with your systems

Specialized Actions

Focuses on the AI's ability to handle specialized input formats and generate specific outputs. More advanced formatting and/or processing of information impacts overall cost and complexity.

What is a standard vs. custom data source?

Any data available through a public URL is considered a standard data source. This could include public web pages, documents sharable through URLs, and public APIs. Custom data sources include connections to private data sources, such as custom databases. Custom data sources can be included by adding an integration package to your Co-Worker.

Examples of Work Assistant Co-Workers

Assistant

Examples

  • Librarian: Point to the appropriate templates or documents related to the work being discussed.
  • Assistant: Streamlines the creation of routine professional correspondence helps users generate structured content to be used in the work product.
  • Pro: Performs the task of drafting customized outputs, like proposals, reports, and other documentation, based on the specific input provided.
  • Specialist: Executes multi-step specialized tasks that may require integrating external data sources while adhering to strict position-specific guardrails.

Examples of Position Coach Co-Workers

Assistant

Examples

  • Librarian: Identifies and retrieves specific sections from position-specific guidelines or best practice from multiple resources when prompted for a process.
  • Assistant: Provides general feedback and tips on job responsibilities within a conversational flow to help collaborate on ideas and improvements.
  • Pro: Performs coaching on specific job scenarios, such as handling objections or performance hurdles, and offers tailored recommendations for next steps.
  • Specialist: Conducts advanced, collaborative coaching by asking probing questions to gather context and guide the user through more complex scenarios.

Assistant Co-Workers

Assistant

What's Included

Conversational & Helpful. Engages in natural dialogue and provides specific, actionable responses.

  • Scenario Handling: Simple Direction. Simple guidelines (up to 10) for conversational responses to out-of-scope inquiries.
  • Specialized Actions: Customized Conversational Output. Handles up to 2 specific scenarios where the text response is custom-tailored (e.g., generating a simple draft email).

Examples of Website Concierge Co-Workers

Assistant

Examples

  • Librarian: Guides visitors to relevant information and/or web pages based on their requests.
  • Assistant: Engages visitors in a basic dialogue to explain products and services and answer general questions.
  • Pro: Recommends specific solutions based on visitor input and guides them through simple processes and/or more specific actions.
  • Specialist: Manages advanced visitor inquiries by gathering detailed requirements to provide sophisticated, tailored recommendations with specialized outputs.

How Much Effort is Included in the Package Price?

It varies. The project pricing is based on a fixed cost and is not billed hourly. Below is the planned effort based on the package level. Additional efforts beyond those listed below may require more cost.Step 1: Planning

  • Assistant: up to 2 Hours
  • Pro: up to 1/2 Day
  • Specialist: up to 1 Day
Step 2: Setup
  • Assistant: up to 1 Day
  • Pro: up to 2 Days
  • Specialist: up to 4 Days
Step 3: Implement
  • Assistant: up to 2 Hours
  • Pro: up to 1/2 Day
  • Specialist: up to 1 Day

What's Included

Each ticket includes up to 1½ hours of effort including any prep, follow-up, and analysis work.

Examples of Policies & Guidelines Co-Workers

Assistant

Examples

  • Librarian: Provides specific content references from the employee handbook and/or HR/benefits documentation.
  • Assistant: Answers general questions and provides basic guidance about HR policies and guidelines.
  • Pro: Analyzes a specific scenario and provides the recommended approach for handling it according to company guidelines.
  • Specialist: Integrates with external resources and streamlines the next recommended steps with more specific guidelines/templates..

Scenario Handling

Complexity is driven by the level of training, configuration, and scenario handling needed to ensure alignment with your requirements. Higher training and configuration needs increase complexity.

Additional Information

Frequently Asked Questions

Assumptions, Notes, & Exclusions

  • Platform costs are not included (e.g. Tawk.To, Microsoft CoPilot, etc..)
  • Systems with desktop flows require custom pricing
  • Miles IT requires full access to necessary environments
  • Any remaining time does not carry over
  • Pricing is for no-code/low-code platforms only and subject to change
  • What if I exceed my # of tickets? Additional tickets can be purchased for $350 each.
  • What if I am not on a support plan? Unsupported incidents start at $500+.

**One-Time Enhancement Packages are available for for that goes above and beyond what's included in a ticket

What are the different types of AI Solutions that you Use?

We Ensure YOUR Co-Worker has the right tools to do the job well. Below are some of the trusted platforms we use.

  • Back-Office Bots: This category of AI solution can be trained on specific files and data within your organization and coached to help staff with a wide range of information. We will build custom chatbots leveraging Microsoft CoPilot Studio.
  • Website Bots: This category of solution includes AI chatbots that are embedded on public websites. We use solutions such as WebAgent.AI and Zapier AI.
  • Stand-Alone Tools: These are solutions, such as ChatGPT and Gemini, that you can access through an external website. We will help create customized GPT's & Gems.
  • We also can provide service related to embedded solutions, such as Office 365 Copilot and Einstein, that are built directly into the interface of your software, as well as customized AI, such as Azure AI Services, solutions integrated into your custom software!

How much is the AI Licensing?

The AI Licensing Varies depending on the AI solution that is best for your needs. Below are links to the current pricing for some of our trusted solutions.

  • Microsoft CoPilot Studio
  • ChatGPT
  • Gemini
  • Microsoft Power Automate
  • WebAgent.AI
  • Zapier AI

Pro Co-Workers

Assistant

What's Included

Intelligent Routing & Prioritization. Uses branching logic to determine the best conversational path based on simple criteria.

  • Scenario Handling: Advanced Response Handling. Utilizes advanced instructions (up to 20) for specific scenarios (e.g., auto-routing to Contact Us).
  • Specialized Actions: Template-Based Data Integration. Generates or processes specific inputs/outputs (up to 3) designed to convert into consistent file formats using templates.

How much is the AI Licensing?

The AI Licensing Varies depending on the AI solution that is best for your needs. Below are links to the current pricing for some of our trusted solutions.

  • Microsoft CoPilot Studio
  • ChatGPT
  • Gemini
  • Microsoft Power Automate
  • WebAgent.AI
  • Zapier AI

What is a standard vs. custom data source?

Any data available through a public URL is considered a standard data source. This could include public web pages, documents sharable through URLs, and public APIs. Custom data sources include connections to private data sources, such as custom databases. Custom data sources can be included by adding an integration package to your Co-Worker.

Am I required to select an ongoing plan?

Just like every other member of your team, it is important that your AI Co-Worker continues to grow and add value. Therefore, we highly recommend that you select one of our support plans but they are not required.You will be responsible for all maintenance and administration of any Co-Worker that is not covered under a support plan.