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Availability Issues
Carlos Leon [C]
Created on June 4, 2024
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Transcript
aVAILABILITY ISSUES
Please drag the options to its correct places if a Partner calls you saying that their avalability is wrong.
01 Check if the Partner have loaded rates and availabilty recently.
Incorrect.
Correct.
02 Call inmediately SNR line to report a possible bug.
03 If the Partner recently loaded rates and availability the system can take some hours to have that reflected on the FE.
04 If the property has the “no prepayment” flag and also non refundable rates the property won’t appear in the FE.
05 Check the restrictions and if they’re affecting new reservations.
06 Inform the Partner that we can't do anything from our side.
07 Check if the Partner has an active XML provider.
Don't forget this valuable article in Global Guru with advises. (you can click)
A partner is calling because wants to be able to set a restriction of min. stay of 3 nights by himself and do it this time with us in the call.
Incorrect.
Correct.
01 Open the guideline for Set Restrctions.
02 Verify if the Partner has a XML who manages the restrictions.
03 Forward the case to Credit Control.
04 Open the guideline for Set Restrction rights.
05 Send a follow up note after that change.
06 Is not mandatory send a follow up note after that change.
All you need to know about the restrictions is in this manual(s) (you can click)
A Partner needs to open a rate because their availability is not correct.
Incorrect.
Correct.
01 We can perform changes even though the property has XML provider.
02 We must guide the Partner to use "Open/Close rooms" option.
03 Rooms can be only reopened the same way it was closed.
04 We must call SNR inmediately.
05 Partners never have activated the option to automatically resell rooms of cancelled bookings.
06 Is not mandatory send a follow up note after that change.