Communication Skills, Feedback, Conflict Management
Emotional Intelligence
Leadership
Accountability
Management Skills
Module 2. Emotional Intelligence
Emotional Intelligence
Objectives
Agenda
Glossary
Learning Map
Bibliography
START
Objectives
Know oneself and others to achieve better relationships and results.
Emotional Intelligence
Objectives
Learn to manage different styles of talent through personality preferences.
Agenda
Glossary
Learn the fundamental concepts of emotional intelligence.
Learning Map
Identify the various emotions and make concessions for their impact on your leadership.
Bibliography
Acquire tools to develop emotional intelligence and maximum your results as a leader.
START
Download the manual
Agenda
Self-knowledge, self-awareness and self-esteem
Maslow’s Hierarchy of Needs and Johari Window
Beliefs that help us to become leaders
Mapping my team: managing different talents
The 10 commandments of Emotional Intelligence
Introduction and background to Emotional Intelligence
Origins of emotions
Basic emotions
Emotional intelligence skills and self-diagnosis
Management of emotions
Personal plan
Emotional Intelligence
Objectives
Agenda
Glossary
Learning Map
Bibliography
START
Glossary
Emotion
It is a subjective reaction to the environment that is accompanied by organic, innate changes (physiological and endocrine), influenced by experience.
Emotional Intelligence
Objectives
Emotional Intelligence
Goleman (1995) defines it as the ability to recognize our feelings and those of others, to motivate ourselves and to be able to properly manage our relationships.
Self-esteem
The ability to feel loved by oneself and by others, knowing that I can face life’s challenges. Self-esteem includes appreciation, acceptance, affection, self-awareness, attention and openness to oneself.
Agenda
Glossary
Emotional Skill
According to Goleman (1996), this is a learned ability that based on emotional intelligence, can generate an outstanding emotional performance.
Self-knowledge
Reflective process in which one acquires knowledge about oneself as well as one’s own qualities and characteristics. It is the set of things we know about who we are.
Learning Map
Bibliography
Self-regulation
Management of personal state of mind, impulses, and resources that we have at hand. It is the control that each person has over their emotions, actions and feelings.
START
Feeling
It arises from the emotional experience as part of the adaptive response to experiencing the emotion. In other words, it is the meaning that we place on an emotion according to our personal experience.
04
03
Emotional Intelligence
05
Objectives
Agenda
01
Glossary
Learning Map
02
MODULE 3
Bibliography
START
Download the handbook
Bibliography
- JACOBI, JOLANDE. The Psychology of CG Jung. Yale University Press. 1973.
- ALBRECHT, KARL. Social Intelligence: The new science of Success. Jossey-Bass. 2009.
- CARNEGIE, DALE. The 5 Essential People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts. 2009
- LYNN, ADELE B. The EQ Difference: A Powerful Plan for Putting Emotional Intelligence to Work. American Management Association-AMACOM. 2005.
- LOY DARST, CYNTHIA. Meet Your Inside Team: How to Turn Internal Conflict Into Clarity and Move Forward with Your Life. Team Darst. 2018
- GOLEMAN, DANIEL. Emotional Intelligence: 10th Anniversary Edition; Why It Can Matter More Than IQ. Bantam. 2005.
- HARVARD BUSINESS REVIEW. HBR’s 10 Must Reads on Emotional Intelligence (with Featured Article “what Makes a Leader?” by Daniel Goleman. 2005.
- HARVARD BUSINESS REVIEW. Everyday Emotional Intelligence: Big Ideas and Practical Advice on How to Be Human at Work. 2017.
- RUIZ, DON MIGUEL; MILLS, JANET. The Fifth Agreement. Amber-Allen Publishing.
- TOLLE, ECKHART. The Power of Now: A Guide to Spiritual Enlightenment. 2004.
- HILL, DAN. Emotionomics. Leveraging emotions for business success. Grupo Editorial Patria. 2010.
- SELBY, JOHN. Quiet Your Mind: How to Quieten Upsetting Thoughts and Regain Inner Harmony. Ebury Digital, 2011.
Emotional Intelligence
Objectives
Agenda
Glossary
Learning Map
Bibliography
START
Module 3. Communication, feedback, and conflict management
Communication, feedback, and conflict management
Objectives
Agenda
Glossary
Learning Map
Bibliography
START
Objetivos
Communication, feedback, and conflict management
Develop skills and use techniques that allow supervisors and managers to increase and improve effective communication with their collaborators, supervisors, colleagues, and internal/external clients.
Objectives
Agenda
Glossary
Use feedback as an individual and group development tool to help achieve the objectives of one’s areas.
Learning Map
Bibliography
Identify the conflicts that arise in interpersonal and/or group relationships as well as apply principles and methods to handle and resolve these conflictive situations.
START
Agenda
3. Conflict management
1. Communication
Communication, feedback, and conflict management
- Introduction to conflict management
- What is conflict and when does it arise?
- Types of conflicts
- Thomas Kilmann conflict management assessment
- Thomas Kilmann conflict resolution styles
- Negotiation process
- Concept of communication
- Process of communication
- Barriers to effective communication
- Components of communication
- Communication styles according to DiSC.
Objectives
Agenda
Glossary
2. Feedback
Learning Map
- Characteristics of effective feedback
- Benefits of effective feedback
- Feedback with the SBI Model
- Guideline for receiving feedback
- GROW Model
- Powerful questions
Download manual
Bibliography
START
Glossary
Channel
It is the medium through which the message travels; it can be formal or informal.
Message
Communication, feedback, and conflict management
Information or verbal statement that the sender transmits to the receiver through a communication channel.
Code
Group of symbols that we use to convey the meaning and content of the message.
Objectives
Communication
Agenda
Process by which two or more people, while interacting, interchange messages simultaneously and through multiple channels.
Non-verbal language
Made up of body postures, expressions and gestures, movements and gaze.
Glossary
Communication Barriers
Conscious or unconscious behaviors that damage the communication process. For example, judging or interrupting.
Learning Map
Conflict
Receiver
Confrontation of positions that arise between several people or group of people because the behavior of some harms the achievement of objectives, interests, needs, desires or values of others.
Bibliography
Person who is receiving the message.
START
Sender
Feedback
This is where the first message originates; it is the person who initiates the communication cycle.
Specific information that we give to a person on how they act or perform.
Communication, feedback and conflict management
Communication styles
What is communication?
Session
Session
Communication, feedback, and conflict management
Activities
Activities
Objectives
Benefits of Feedback
Feedback Models
Giving feedback
Agenda
Session
Session
Session
Glossary
Activities
Activities
Activities
Learning Map
Conflict Management
Conflict Management
Session
Bibliography
Session
START
MODULE 4
Bibliografía
Communication, feedback, and conflict management
BUCKINGHAM, MARCUS / CLIFTON, DONALD. Now, discover your strengths. Ed. Norma, 2001
Objectives
COOK, MARSHAL J. Effective Coaching. Ed. Mc Graw Hill. Bogotá, 1999
Agenda
DE ASÍS BLAS, FRANCISCO. Professional competences in vocational training. Alianza Editorial, Madrid.
Glossary
ALLES, MARTHA. Development of human talent based on competencies.. Ed. Granica.
Learning Map
ALLES, MARTHA. Building Talent. Developing programs for the growth of people and the continuity of organizations.
Bibliography
ZEUS, PERRY Y SKIFFINGTON, SUZZANE.The Complete Guide to Coaching at Work”. Ed. Mac Graw Hill Profesional. Serie Mc Grow-Hill de Management. Madrid 2002
START
Module 4. Leadership
Leadership
Objectives
Agenda
Learning Map
Bibliography
START
Leadership
Objectives
Identify and value the characteristics that define an authentic leader.
Leadership
Objectives
Deepen self-awareness of your personal preferences and leadership style.
Agenda
Learn extraordinary leadership skills as a transforming and facilitating element in achieving
goals
Learning Map
Improve leadership skills to effectively inspire, direct, and empower collaborators to
achieve superior performance
Bibliography
Identify and value interpersonal diversity as a key factor that builds cohesive and
committed teams
Become familiar with learning and development tools, motivation, and recognition and
apply that learning to enhance the potential of your work teams and build the future of
the organization
START
Leadership
Agenda
1. Introduction to Leadership
4. Promoting Diversity
Leadership
- Types and characteristics of diversity
- Generational characteristics
- Cognitive biases
- Challenges for today's leader.
- Power, authority and leadership.
- The 5 Levels of Leadership (John C. Maxwell)
Objectives
Agenda
5. Building the future
2. The Open Leader: Authentic and Whole
- Evaluation of the work team
- 70-20-10 Model for Training and Development
- Design development plans
Learning Map
- Being an Authentic Leader @SK
- Character and Trust
- Leading with Head, Heart and Guts
Bibliography
6. Improvement Plan
3. Driving Superior Performance
- Suggestions to improve our leadership level
- Eliminate fatal flaws
- My development plan
- Maturity of collaborators
- Situational leadership styles. Task and relationships
- Characteristics of the situational leadership styles
START
Download manual
Module 4. Leadership
Download the handbook
Leadership
Session
Session
Session
Session
Objectives
Agenda
Learning Map
Bibliography
Session
Session
Session
START
MODULE 5
Bibliography
ZENGER, JOHN, FOLKMAN, JOSEPH. The extraordinary Leader. Editorial Bresca Profit, 2008.
HEIFETZ, RONALD; GRASHOW, ALEXANDER; LINSKY, MARTY. The Practice of Adaptative Leadership. Editorial Harvard Business Press, 2012.
Leadership
MOLINARI, PAULA. Generational Turbulence. Teams Group Editorial, 2011.
Objectives
MAISTER, DAVID H. Practice what you Preach. Editorial The Free Press, 2001.
Agenda
BUCKINGHAM, MARCUS; CLIFTON, DONALD O. Now, discover your strenghts. Group Editorial Norma, 2001.
Learning Map
MacMILLAN PAT. The Performance Factor. Editorial Broadman & Holman, 2001.
DANIEL DUCK, JEANIE. The Change Monster. Editorial Crown Business, Nueva York, 2001.
Bibliography
BLANCHARD, KEN; HERSEY, PAUL. Situational Leadership. Group. Editorial Norma, 1998.
BLANCHARD, KEN; CARLOS JOHN P.; RANDOLPH, ALAN. Empowerment. GroupEditorial Norma, 1996.
YUKL, GARY. Leadership in Organizations. Editorial Prentice Hall, 4th. edition, 1998.
MacMILLAN PAT. The Performance Factor. Editorial Broadman & Holman, 2001.
START
MAXWELL, JOHN C. 5 levels of leadership: Demonstrating steps to maximize your potential. Editorial Grupo Nelson, 2011.
Module 5. Management
Management Skills
Objectives
Content
Learning Map
Bibliography
Start
Objectives
Apply supervising tools that allow participants to delegate activities, authority, and responsibility to their collaborators.
Management Skills
Objectives
Content
Develop personal management skills that allow goal achievement in challenging environments.
Learning Map
Bibliography
start
Develop planning and organization skills to improve results.
Content
4. Leading Teams
1. Introduction to supervision
Management Skills
4.1. Teamwork 4.2. The Dysfunctions of a team 4.3. Competition, collaboration, and synergy 4.4. Psychological safety in work teams
1.1. Concept, objectives, and benefits of supervising 1.2. Premises of the new talent management 1.3. Skills of an effective supervisor
Objectives
Content
2. Management tools
Learning Map
2.1. Disney's effective management tools 2.2. Key management models
Bibliography
start
3. Change management
Download Manual
3.1. Managing change 3.2. Change resistance factors 7 3.3. Steps towards change
Prework
Management process
Management Skills
Planning
Objectives
Content
Operational planning
Learning Map
Organizing
Bibliography
Start
Directing & Time management
Time management & Controlling
Download the handbook
Bibliography
Burkus, David. 2017. Under new management. Spain. Editorial Urano.
Cane, Sheila. 1997. How to succeed through people, creation of a human resources program to gain competitiveness and profitability. Colombia. Editorial Mc Graw-Hill.
Cockerell, Lee. 2008. Put magic in your company. Spain. Editorial Urano.
Management Skills
Dionne George. 2002. Challenge to change. Mexico. Editorial Mc Graw-Hill.
Objectives
Duck, Jeanne Daniel. 2002. The monster of change. Barcelona. Editorial Urano.
Content
Harvard Bussiness Essentials. 2004.How to create effective teams. Spain. Deusto edition.
Harvard Bussiness Review. 2002.How to better find and retain employees. Spain. Editorial Deusto.
Learning Map
Jellison, Jerald M. 2007.Management of the dynamics of change. Mexico. Editorial Mc Graw-Hill.
Bibliography
Keen Thomas R. 2003.Manual for training effective work teams. Mexico. Editorial Panorama.
Start
Lencioni Patrick. 2017. The five dysfunctions of a team. Mexico. Urano Editions.
Peters, Tom. 2005.Re-imagine, business excellence in a disruptive age. Spain. Editorial Pearson.
Module 1. Accountability
Objectives
Objectives
Content
Learning Map
Bibliography
Start
Accountability
Objectives
Execute behaviors that allow increase of your sense of Accountability to obtain better results in your role.
Use the Accountability methodology to:
- Recognize / accept the facts / reality
- Take ownership
- Finding solutions
- Make things happen
Objectives
Content
Learning Map
Be an accountability role model; demonstrate and reward accountability behaviors in your team, being consistent with your actions.
Bibliography
Act as a conscientious leader to advance the accountability ladder, and diffuse that culture to your work teams.
Start
Develop individual and team plans that generate an accountability culture in the organization.
Accountability
Agenda
4. Owning it
- Results come from within us.
- What do I need to take care of?
1. The Beginning: Why initiate this change journey?
5. Courage to solve it
- Stages of the Victim Cycle.
- Benefits and consequences.
- Current and expected employee at Smurfit Kappa.
- Solving it.
- Consequences of not solving it.
- Means to solve it.
- Plan to fix it.
Objectives
2. The path from Guilt and Blame to Accountability
6. Commitment for doing it
Content
- Take the last step: Commitment and action.
- The “Now” habit in action.
- Strategy design for the "Now".
- Difference between fault and accountability.
- Difference between “getting the job done” and “achieving the result”.
- Drucker Results Focus Model
- What are result areas?
- Results Orientation
Learning Map
7. Discipline for success. Maintain the Accountability approach
Bibliography
- Stay in the Accountability zone
- Generate improvement actions: Review systems, Maintain discipline, Consolidation.
Start
3. Awareness: realize and face it
- Creating Awareness.
- Feedback to increase awareness and accountability.
- Benefits of "realizing it".
8. Bring to SKNA a culture of Accountability
9. Commitment for implementation
Download manual
Read the story "The Wizard of Oz"
Download handbook
Courage to solve it
Objectives
Content
Accountability approach
Learning Map
Bibliography
Realizing
Start
Guilty & Responsibility
Bibliography
CONNORS R., SMITH, T. Y HICKMAN, C. (1994-2004). The Oz Principle
DOTLICH, D., CAIRO, P. y RHINESMITH, S. (2006). Head, Heart & Guts. Edit. Jossey-Bass.
Objectives
FOIRE, N. (2010). The Now Habit at Work. A Strategic Program for Overcoming Procrastination and Enjoying Guilt-Free Play. Edit. Wiley
Content
Learning Map
CONNORS, R. y SMITH, T. (1999). Journey to The Emerald City, Prentice Hall Press.
Bibliography
EVANS, H. (2008). Winning with Accountability. The secret language of High-performing organizations. Edit. Kindle.
Start
CONNORS, R. y SMITH, T. (2011). Change the Culture, Change the Game. The breakthrough strategy for energizing your organization and creating accountability. Edit. Portfolio.
Download the handbook
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Transcript
Communication Skills, Feedback, Conflict Management
Emotional Intelligence
Leadership
Accountability
Management Skills
Module 2. Emotional Intelligence
Emotional Intelligence
Objectives
Agenda
Glossary
Learning Map
Bibliography
START
Objectives
Know oneself and others to achieve better relationships and results.
Emotional Intelligence
Objectives
Learn to manage different styles of talent through personality preferences.
Agenda
Glossary
Learn the fundamental concepts of emotional intelligence.
Learning Map
Identify the various emotions and make concessions for their impact on your leadership.
Bibliography
Acquire tools to develop emotional intelligence and maximum your results as a leader.
START
Download the manual
Agenda
Self-knowledge, self-awareness and self-esteem Maslow’s Hierarchy of Needs and Johari Window Beliefs that help us to become leaders Mapping my team: managing different talents The 10 commandments of Emotional Intelligence Introduction and background to Emotional Intelligence Origins of emotions Basic emotions Emotional intelligence skills and self-diagnosis Management of emotions Personal plan
Emotional Intelligence
Objectives
Agenda
Glossary
Learning Map
Bibliography
START
Glossary
Emotion
It is a subjective reaction to the environment that is accompanied by organic, innate changes (physiological and endocrine), influenced by experience.
Emotional Intelligence
Objectives
Emotional Intelligence
Goleman (1995) defines it as the ability to recognize our feelings and those of others, to motivate ourselves and to be able to properly manage our relationships.
Self-esteem
The ability to feel loved by oneself and by others, knowing that I can face life’s challenges. Self-esteem includes appreciation, acceptance, affection, self-awareness, attention and openness to oneself.
Agenda
Glossary
Emotional Skill
According to Goleman (1996), this is a learned ability that based on emotional intelligence, can generate an outstanding emotional performance.
Self-knowledge
Reflective process in which one acquires knowledge about oneself as well as one’s own qualities and characteristics. It is the set of things we know about who we are.
Learning Map
Bibliography
Self-regulation
Management of personal state of mind, impulses, and resources that we have at hand. It is the control that each person has over their emotions, actions and feelings.
START
Feeling
It arises from the emotional experience as part of the adaptive response to experiencing the emotion. In other words, it is the meaning that we place on an emotion according to our personal experience.
04
03
Emotional Intelligence
05
Objectives
Agenda
01
Glossary
Learning Map
02
MODULE 3
Bibliography
START
Download the handbook
Bibliography
Emotional Intelligence
Objectives
Agenda
Glossary
Learning Map
Bibliography
START
Module 3. Communication, feedback, and conflict management
Communication, feedback, and conflict management
Objectives
Agenda
Glossary
Learning Map
Bibliography
START
Objetivos
Communication, feedback, and conflict management
Develop skills and use techniques that allow supervisors and managers to increase and improve effective communication with their collaborators, supervisors, colleagues, and internal/external clients.
Objectives
Agenda
Glossary
Use feedback as an individual and group development tool to help achieve the objectives of one’s areas.
Learning Map
Bibliography
Identify the conflicts that arise in interpersonal and/or group relationships as well as apply principles and methods to handle and resolve these conflictive situations.
START
Agenda
3. Conflict management
1. Communication
Communication, feedback, and conflict management
Objectives
Agenda
Glossary
2. Feedback
Learning Map
Download manual
Bibliography
START
Glossary
Channel
It is the medium through which the message travels; it can be formal or informal.
Message
Communication, feedback, and conflict management
Information or verbal statement that the sender transmits to the receiver through a communication channel.
Code
Group of symbols that we use to convey the meaning and content of the message.
Objectives
Communication
Agenda
Process by which two or more people, while interacting, interchange messages simultaneously and through multiple channels.
Non-verbal language
Made up of body postures, expressions and gestures, movements and gaze.
Glossary
Communication Barriers
Conscious or unconscious behaviors that damage the communication process. For example, judging or interrupting.
Learning Map
Conflict
Receiver
Confrontation of positions that arise between several people or group of people because the behavior of some harms the achievement of objectives, interests, needs, desires or values of others.
Bibliography
Person who is receiving the message.
START
Sender
Feedback
This is where the first message originates; it is the person who initiates the communication cycle.
Specific information that we give to a person on how they act or perform.
Communication, feedback and conflict management
Communication styles
What is communication?
Session
Session
Communication, feedback, and conflict management
Activities
Activities
Objectives
Benefits of Feedback
Feedback Models
Giving feedback
Agenda
Session
Session
Session
Glossary
Activities
Activities
Activities
Learning Map
Conflict Management
Conflict Management
Session
Bibliography
Session
START
MODULE 4
Bibliografía
Communication, feedback, and conflict management
BUCKINGHAM, MARCUS / CLIFTON, DONALD. Now, discover your strengths. Ed. Norma, 2001
Objectives
COOK, MARSHAL J. Effective Coaching. Ed. Mc Graw Hill. Bogotá, 1999
Agenda
DE ASÍS BLAS, FRANCISCO. Professional competences in vocational training. Alianza Editorial, Madrid.
Glossary
ALLES, MARTHA. Development of human talent based on competencies.. Ed. Granica.
Learning Map
ALLES, MARTHA. Building Talent. Developing programs for the growth of people and the continuity of organizations.
Bibliography
ZEUS, PERRY Y SKIFFINGTON, SUZZANE.The Complete Guide to Coaching at Work”. Ed. Mac Graw Hill Profesional. Serie Mc Grow-Hill de Management. Madrid 2002
START
Module 4. Leadership
Leadership
Objectives
Agenda
Learning Map
Bibliography
START
Leadership
Objectives
Identify and value the characteristics that define an authentic leader.
Leadership
Objectives
Deepen self-awareness of your personal preferences and leadership style.
Agenda
Learn extraordinary leadership skills as a transforming and facilitating element in achieving goals
Learning Map
Improve leadership skills to effectively inspire, direct, and empower collaborators to achieve superior performance
Bibliography
Identify and value interpersonal diversity as a key factor that builds cohesive and committed teams
Become familiar with learning and development tools, motivation, and recognition and apply that learning to enhance the potential of your work teams and build the future of the organization
START
Leadership
Agenda
1. Introduction to Leadership
4. Promoting Diversity
Leadership
Objectives
Agenda
5. Building the future
2. The Open Leader: Authentic and Whole
Learning Map
Bibliography
6. Improvement Plan
3. Driving Superior Performance
START
Download manual
Module 4. Leadership
Download the handbook
Leadership
Session
Session
Session
Session
Objectives
Agenda
Learning Map
Bibliography
Session
Session
Session
START
MODULE 5
Bibliography
ZENGER, JOHN, FOLKMAN, JOSEPH. The extraordinary Leader. Editorial Bresca Profit, 2008.
HEIFETZ, RONALD; GRASHOW, ALEXANDER; LINSKY, MARTY. The Practice of Adaptative Leadership. Editorial Harvard Business Press, 2012.
Leadership
MOLINARI, PAULA. Generational Turbulence. Teams Group Editorial, 2011.
Objectives
MAISTER, DAVID H. Practice what you Preach. Editorial The Free Press, 2001.
Agenda
BUCKINGHAM, MARCUS; CLIFTON, DONALD O. Now, discover your strenghts. Group Editorial Norma, 2001.
Learning Map
MacMILLAN PAT. The Performance Factor. Editorial Broadman & Holman, 2001.
DANIEL DUCK, JEANIE. The Change Monster. Editorial Crown Business, Nueva York, 2001.
Bibliography
BLANCHARD, KEN; HERSEY, PAUL. Situational Leadership. Group. Editorial Norma, 1998.
BLANCHARD, KEN; CARLOS JOHN P.; RANDOLPH, ALAN. Empowerment. GroupEditorial Norma, 1996.
YUKL, GARY. Leadership in Organizations. Editorial Prentice Hall, 4th. edition, 1998.
MacMILLAN PAT. The Performance Factor. Editorial Broadman & Holman, 2001.
START
MAXWELL, JOHN C. 5 levels of leadership: Demonstrating steps to maximize your potential. Editorial Grupo Nelson, 2011.
Module 5. Management
Management Skills
Objectives
Content
Learning Map
Bibliography
Start
Objectives
Apply supervising tools that allow participants to delegate activities, authority, and responsibility to their collaborators.
Management Skills
Objectives
Content
Develop personal management skills that allow goal achievement in challenging environments.
Learning Map
Bibliography
start
Develop planning and organization skills to improve results.
Content
4. Leading Teams
1. Introduction to supervision
Management Skills
4.1. Teamwork 4.2. The Dysfunctions of a team 4.3. Competition, collaboration, and synergy 4.4. Psychological safety in work teams
1.1. Concept, objectives, and benefits of supervising 1.2. Premises of the new talent management 1.3. Skills of an effective supervisor
Objectives
Content
2. Management tools
Learning Map
2.1. Disney's effective management tools 2.2. Key management models
Bibliography
start
3. Change management
Download Manual
3.1. Managing change 3.2. Change resistance factors 7 3.3. Steps towards change
Prework
Management process
Management Skills
Planning
Objectives
Content
Operational planning
Learning Map
Organizing
Bibliography
Start
Directing & Time management
Time management & Controlling
Download the handbook
Bibliography
Burkus, David. 2017. Under new management. Spain. Editorial Urano.
Cane, Sheila. 1997. How to succeed through people, creation of a human resources program to gain competitiveness and profitability. Colombia. Editorial Mc Graw-Hill.
Cockerell, Lee. 2008. Put magic in your company. Spain. Editorial Urano.
Management Skills
Dionne George. 2002. Challenge to change. Mexico. Editorial Mc Graw-Hill.
Objectives
Duck, Jeanne Daniel. 2002. The monster of change. Barcelona. Editorial Urano.
Content
Harvard Bussiness Essentials. 2004.How to create effective teams. Spain. Deusto edition.
Harvard Bussiness Review. 2002.How to better find and retain employees. Spain. Editorial Deusto.
Learning Map
Jellison, Jerald M. 2007.Management of the dynamics of change. Mexico. Editorial Mc Graw-Hill.
Bibliography
Keen Thomas R. 2003.Manual for training effective work teams. Mexico. Editorial Panorama.
Start
Lencioni Patrick. 2017. The five dysfunctions of a team. Mexico. Urano Editions.
Peters, Tom. 2005.Re-imagine, business excellence in a disruptive age. Spain. Editorial Pearson.
Module 1. Accountability
Objectives
Objectives
Content
Learning Map
Bibliography
Start
Accountability
Objectives
Execute behaviors that allow increase of your sense of Accountability to obtain better results in your role.
Use the Accountability methodology to:
Objectives
Content
Learning Map
Be an accountability role model; demonstrate and reward accountability behaviors in your team, being consistent with your actions.
Bibliography
Act as a conscientious leader to advance the accountability ladder, and diffuse that culture to your work teams.
Start
Develop individual and team plans that generate an accountability culture in the organization.
Accountability
Agenda
4. Owning it
1. The Beginning: Why initiate this change journey?
5. Courage to solve it
Objectives
2. The path from Guilt and Blame to Accountability
6. Commitment for doing it
Content
Learning Map
7. Discipline for success. Maintain the Accountability approach
Bibliography
Start
3. Awareness: realize and face it
8. Bring to SKNA a culture of Accountability
9. Commitment for implementation
Download manual
Read the story "The Wizard of Oz"
Download handbook
Courage to solve it
Objectives
Content
Accountability approach
Learning Map
Bibliography
Realizing
Start
Guilty & Responsibility
Bibliography
CONNORS R., SMITH, T. Y HICKMAN, C. (1994-2004). The Oz Principle
DOTLICH, D., CAIRO, P. y RHINESMITH, S. (2006). Head, Heart & Guts. Edit. Jossey-Bass.
Objectives
FOIRE, N. (2010). The Now Habit at Work. A Strategic Program for Overcoming Procrastination and Enjoying Guilt-Free Play. Edit. Wiley
Content
Learning Map
CONNORS, R. y SMITH, T. (1999). Journey to The Emerald City, Prentice Hall Press.
Bibliography
EVANS, H. (2008). Winning with Accountability. The secret language of High-performing organizations. Edit. Kindle.
Start
CONNORS, R. y SMITH, T. (2011). Change the Culture, Change the Game. The breakthrough strategy for energizing your organization and creating accountability. Edit. Portfolio.
Download the handbook