Fare Rules
Interpretation
Rules & Restrictions by the
Airlines
Airline penalties typically refer to fees or charges incurred by passengers for various reasons, such as changing or canceling flights, baggage fees, or seat selection fees. These penalties can vary depending on the airline, the type of ticket purchased, and the specific circumstances of the change or cancellation. It's essential to check the airline's terms and conditions or contact their customer service for precise information regarding penalties before making any changes to your reservation.
Application of Fare Rules
Cancelation and change rules are applied either:
Multiple FBCs
Multiple FBCs:
- Read and compare both fare rules.
- Usually the most restrictive applies or you need to add them up.
- Depending on fare rules, you might need to apply each FBC to the correct segment/coupon.
The Most Restrictive
If both Fare Rules have the same application, the highest penalty applies.
Per transaction
Per Fare component
Per coupon
Fare rules cases
Full Cancelation
Full Cancelation
Type of Fare Rules
Restrictive travel credit
No Show
ACTIVITY
Based on the screenshot, what will be the penalty to change a ight if the customer misses the rst segment?
Thank you for attending
When it is OK to contact airline/supplier for SC inquires:
When error occurred after trying to reissue the ticket.
When it is OK to contact airline/supplier for SC inquires:
The new itinerary involves a change of carrier.
When it is OK to contact airline/supplier for SC inquires:
This is the only way to obtain a waiver code and there is not policy on the OKB.
When it is OK to contact airline/supplier for SC inquires:
When error occurred after trying to reissue the ticket.
When it is OK to contact airline/supplier for SC inquires:
The ight that ts the customer's needs is in a class of service that is not covered in the SC policy.
Fare Rules: Full Cancelation
What would the total cancelation penalty amount be here if penalty is applied per pricing unit?
Assume that the cancelation penalty is $100.
Fare Rules: Full Cancelation
Assume there are two FBCs in this booking but one pricing unit. The one you see belongs to outbound and the second one has $100 cancelation penalty. What penalty should you charge if a customer needs full refund?
Fare Rules: No Show
What solution would you propose here if the customer missed the outbound and wanted to get a refund?
Fare Rules: RTC
A customer wanted to cancel the ticket but fare rules did not allow the refund. The customer then decided to change the departure date to some day in the future. What solution would you propose here if the customer does not yet know the date of the new flight?
Fare Rules Interpretation
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Transcript
Fare Rules Interpretation
Rules & Restrictions by the Airlines
Airline penalties typically refer to fees or charges incurred by passengers for various reasons, such as changing or canceling flights, baggage fees, or seat selection fees. These penalties can vary depending on the airline, the type of ticket purchased, and the specific circumstances of the change or cancellation. It's essential to check the airline's terms and conditions or contact their customer service for precise information regarding penalties before making any changes to your reservation.
Application of Fare Rules
Cancelation and change rules are applied either:
Multiple FBCs
Multiple FBCs:- Read and compare both fare rules.
- Usually the most restrictive applies or you need to add them up.
- Depending on fare rules, you might need to apply each FBC to the correct segment/coupon.
The Most Restrictive
If both Fare Rules have the same application, the highest penalty applies.
Per transaction
Per Fare component
Per coupon
Fare rules cases
Full Cancelation
Full Cancelation
Type of Fare Rules
Restrictive travel credit
No Show
ACTIVITY
Based on the screenshot, what will be the penalty to change a ight if the customer misses the rst segment?
Thank you for attending
When it is OK to contact airline/supplier for SC inquires:
When error occurred after trying to reissue the ticket.
When it is OK to contact airline/supplier for SC inquires:
The new itinerary involves a change of carrier.
When it is OK to contact airline/supplier for SC inquires:
This is the only way to obtain a waiver code and there is not policy on the OKB.
When it is OK to contact airline/supplier for SC inquires:
When error occurred after trying to reissue the ticket.
When it is OK to contact airline/supplier for SC inquires:
The ight that ts the customer's needs is in a class of service that is not covered in the SC policy.
Fare Rules: Full Cancelation
What would the total cancelation penalty amount be here if penalty is applied per pricing unit? Assume that the cancelation penalty is $100.
Fare Rules: Full Cancelation
Assume there are two FBCs in this booking but one pricing unit. The one you see belongs to outbound and the second one has $100 cancelation penalty. What penalty should you charge if a customer needs full refund?
Fare Rules: No Show
What solution would you propose here if the customer missed the outbound and wanted to get a refund?
Fare Rules: RTC
A customer wanted to cancel the ticket but fare rules did not allow the refund. The customer then decided to change the departure date to some day in the future. What solution would you propose here if the customer does not yet know the date of the new flight?