kUjenga quiz
Team Divas N Dudes Service Request Challenge
start
question 1/10
OPPONENT’STURN
YOURTURN
My resolved call was regarding an issue uploading documents, what would I select for the type
Other-General
Uploader
Scan
WELL DONE!
YOURTURN
next
question 2/10
OPPONENT’STURN
YOURTURN
CSRs are allowed to use "General" as a Type when completing a Service Request
True
False
WELL DONE!
YOURTURN
next
1uestion 3/10
OPPONENT’STURN
YOURTURN
This Service Request Type field is used as a default for VHC applications without program determinations?
VHC Medicaid
VHC Health Insurance
WELL DONE!
YOURTURN
next
question 4/10
OPPONENT’STURN
YOURTURN
Which is not required when creating a contact record ?
Phone Number
Name
Last 4 digits of the SSN
WELL DONE!
YOURTURN
next
question 5/10
OPPONENT’STURN
YOURTURN
When notating calls from the carrier, where should the note be left?
General Info Contact Record
HOH Contact Record
Provider Contact Record
WELL DONE!
YOURTURN
next
question 6/10
OPPONENT’STURN
YOURTURN
This SR type should be utilized for Current Medicaid in ACCESS with no VHC case.
Sunsetting Programs
Non Magi
Non Healthcare
WELL DONE!
YOURTURN
next
question 7/10
OPPONENT’STURN
YOURTURN
Creating a new general info contact record is required when answering general questions with only a partial name?
True
False
WELL DONE!
YOURTURN
next
When notating a processed change, the area field of the service request will be:
OPPONENT’STURN
YOURTURN
Other-General
Change to Info
WELL DONE!
YOURTURN
next
question 9/10
OPPONENT’STURN
YOURTURN
Which is the correct format for call documentation?
Wrong answer
Customer
Amy called in to verify coverage
WELL DONE!
YOURTURN
next
question 10/10
OPPONENT’STURN
YOURTURN
After LOV completion, you must click _____ to get into the SR notes and ___ to type a note.
Last Name, +
SR Number; +
First Name, +
WELL DONE!
YOURTURN
next
OPPONENT’STURN
YOU WIN!
YOU LOOSE!
yourturn
try again
Write an awesome title here
KEEP IT UP!
Oh no!
START
BACK
NEXT
Service Request Interactive
Shakeya Wood
Created on May 21, 2024
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Transcript
kUjenga quiz
Team Divas N Dudes Service Request Challenge
start
question 1/10
OPPONENT’STURN
YOURTURN
My resolved call was regarding an issue uploading documents, what would I select for the type
Other-General
Uploader
Scan
WELL DONE!
YOURTURN
next
question 2/10
OPPONENT’STURN
YOURTURN
CSRs are allowed to use "General" as a Type when completing a Service Request
True
False
WELL DONE!
YOURTURN
next
1uestion 3/10
OPPONENT’STURN
YOURTURN
This Service Request Type field is used as a default for VHC applications without program determinations?
VHC Medicaid
VHC Health Insurance
WELL DONE!
YOURTURN
next
question 4/10
OPPONENT’STURN
YOURTURN
Which is not required when creating a contact record ?
Phone Number
Name
Last 4 digits of the SSN
WELL DONE!
YOURTURN
next
question 5/10
OPPONENT’STURN
YOURTURN
When notating calls from the carrier, where should the note be left?
General Info Contact Record
HOH Contact Record
Provider Contact Record
WELL DONE!
YOURTURN
next
question 6/10
OPPONENT’STURN
YOURTURN
This SR type should be utilized for Current Medicaid in ACCESS with no VHC case.
Sunsetting Programs
Non Magi
Non Healthcare
WELL DONE!
YOURTURN
next
question 7/10
OPPONENT’STURN
YOURTURN
Creating a new general info contact record is required when answering general questions with only a partial name?
True
False
WELL DONE!
YOURTURN
next
When notating a processed change, the area field of the service request will be:
OPPONENT’STURN
YOURTURN
Other-General
Change to Info
WELL DONE!
YOURTURN
next
question 9/10
OPPONENT’STURN
YOURTURN
Which is the correct format for call documentation?
Wrong answer
Customer
Amy called in to verify coverage
WELL DONE!
YOURTURN
next
question 10/10
OPPONENT’STURN
YOURTURN
After LOV completion, you must click _____ to get into the SR notes and ___ to type a note.
Last Name, +
SR Number; +
First Name, +
WELL DONE!
YOURTURN
next
OPPONENT’STURN
YOU WIN!
YOU LOOSE!
yourturn
try again
Write an awesome title here
KEEP IT UP!
Oh no!
START
BACK
NEXT