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Service Request Interactive
Shakeya Wood
Created on May 21, 2024
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Transcript
Team Divas N Dudes Service Request Challenge
kUjenga quiz
start
Scan
Uploader
Other-General
question 1/10
My resolved call was regarding an issue uploading documents, what would I select for the type
YOURTURN
OPPONENT’STURN
next
WELL DONE!
YOURTURN
False
True
question 2/10
CSRs are allowed to use "General" as a Type when completing a Service Request
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OPPONENT’STURN
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WELL DONE!
YOURTURN
VHC Medicaid
VHC Health Insurance
1uestion 3/10
This Service Request Type field is used as a default for VHC applications without program determinations?
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OPPONENT’STURN
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WELL DONE!
YOURTURN
Last 4 digits of the SSN
Name
Phone Number
question 4/10
Which is not required when creating a contact record ?
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OPPONENT’STURN
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WELL DONE!
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Provider Contact Record
HOH Contact Record
General Info Contact Record
question 5/10
When notating calls from the carrier, where should the note be left?
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OPPONENT’STURN
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WELL DONE!
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Non Healthcare
Non Magi
Sunsetting Programs
question 6/10
This SR type should be utilized for Current Medicaid in ACCESS with no VHC case.
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OPPONENT’STURN
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WELL DONE!
YOURTURN
False
True
question 7/10
Creating a new general info contact record is required when answering general questions with only a partial name?
YOURTURN
OPPONENT’STURN
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WELL DONE!
YOURTURN
Other-General
Change to Info
When notating a processed change, the area field of the service request will be:
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OPPONENT’STURN
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WELL DONE!
YOURTURN
Amy called in to verify coverage
Customer
Wrong answer
question 9/10
Which is the correct format for call documentation?
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OPPONENT’STURN
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WELL DONE!
YOURTURN
First Name, +
SR Number; +
Last Name, +
question 10/10
After LOV completion, you must click _____ to get into the SR notes and ___ to type a note.
YOURTURN
OPPONENT’STURN
next
WELL DONE!
YOURTURN
OPPONENT’STURN
YOU WIN!
yourturn
try again
YOU LOOSE!
Oh no!
KEEP IT UP!
Write an awesome title here
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