Back Office Escape Room 2

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See who comes out on top!

Back Office Escape Room

As a Back Office team we are always trying to solve puzzles and come up with solutions.

Work together to find the answers to all 6 tests! Who will solve them all in the fastest time? Only time will tell!

Introduction

Complete each test to beat the game: there is no other way to escape!

Tests

Test 6

Test 5

Test 4

Test 3

Test 2

Test 1

2.

1.

1/2

Test 1

When reaching out to a salesperson, which is going to elicit the best response?

Test 1

Send the back story through MS Teams chat to resolve quickly.

Pick up the phone and call them directly.

Send it in an email and start an email thread with them.

2/2

A current consultant has an issue that is brought to your attention. You need to discuss with a salesperson or recruiter. It is a long back story. Discuss as a group. What should you do?

Complete each test to beat the game: there is no other way to escape!

Tests

Final Test

Test 5

Test 4

Test 3

Test 2

Test 1

Test 2

Watch this video then click the arrow to move on.

1/2

Discuss as a group.What would be the best steps to take when a candidate tells you this during onboarding?

2/2

Test 2

Complete each test to beat the game: there is no other way to escape!

Tests

Final Test

Test 5

Test 4

Test 3

Test 2

Test 1

Test 3

Watch this video then click the arrow to move on.

1/3

Discuss as a group.What would be the best steps to take when receiving a request for reimbursement for a license copy/CPR/NIHSS?

2/3

Test 3

Discuss as a group.What would you do if you escalate to a recruiter and they tell you "let them know we will not reimburse them"?

3/3

Test 3

Complete each test to beat the game: there is no other way to escape!

Tests

Final Test

Test 5

Test 4

Test 3

Test 2

Test 1

Test 4

Watch this video then click the arrow to move on.

1/3

Discuss as a group. Has anyone come to you about something that is breaking our policies/protocols/best practices? If so, what was is and how did you handle the situation?

Test 4

2/3

Test 4

Yes

No

3/3

Did Donna do the right thing?

Complete each test to beat the game: there is no other way to escape!

Tests

Final Test

Test 5

Test 4

Test 3

Test 2

Test 1

Test 5

Disarm the situation by talking them through the facts of what happened and the solution you have to get them onboarded as quickly as possible.

Escalate to your manager to make sure it is handled appropriately.

Tell them the facility made a mistake and they need to return to get the right immunization ASAP.

1/3

You have a consultant onboarding and send them to get their immunizations. When the results come back, you realize they do not have the correct one and will need to return to the facility to get the right one. What do you do?

Test 5

Ask them their work shifts.

Get a SPECIFIC day and time to set the medicals for and confirm that they will be able to make that work.

Ask what day works best.

Say ok I will get back to you towards the end of this week to schedule for next week.

2/3

You ask a candidate when they are available to get their medicals. They respond "next week should work." How do you respond?

Test 5

Email Support

Reach out to a sales or recruiting manager for assistance.

Say "Sorry...no one is getting raises this year."

Say "Sure, let's get that set up for you"

3/3

A consultant reaches out to you stating they're not happy and would like a raise. The salesperson and recruiter on the deal are no longer at MMI. Discuss as a group. What do you do?

Complete each test to beat the game: there is no other way to escape!

Tests

Final Test

Listen Up

Sort It Out

Look At Me Now

Watch Me, Watch Me

What Do You Do

Test 6

Watch this video then click the arrow to move on.

1/5

Test 6

Don't panic! Hope the candidate is just busy and will get back to you as soon as they can.

Reach out to the recruiter to ask for some help in getting in touch with the candidate. Explain the situation and then after initial escalation, keep them informed on any daily progress with the candidate.

2/5

What is something you could do in this situation?

Discuss as a group. Has a situation similar to this one happened to you where a candidate was non-responsive? How did you handle it?

Test 6

3/5

Test 6

Watch this video then click the arrow to move on.

4/5

Discuss as a group. What steps could you take with the candidate since they are not comfortable with our technology or the process we typically take?

Test 6

5/5

Start over?

Congratulations, you have successfully completed the escape room!

Completed

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But don't lose your balance, continue on your way and try again!

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