Debrief Question
- Which call driver should be selected to facilitate this call?
- Which reason and action codes were documented at the end of the call?
Trainer Notes
Reason and Action Codes
OH Medicaid
- Reason Code: OHGREV – OH DISP – SUBSTA/UNSUBS
- Action Code: GRSTCP
NY Medicaid
- Reason Code: NYCOMP – DISPRO – RUDOFF
- Action Code: GRSTCP
Other Medicaid FL, IL, GA, HI, KY
- Reason Code: GRIEV – DISPRO – RUDOFF
- Action Code: GRSTCP
CCP
- Reason Code: GRIEV – DISPRO – RUDOFF
- Action Code: GRSTCP
PDP
- Reason Code: GRIEV – DISPRO – RUDOFF
- Action Code: PDGRIV
Health Exchange
- Reason Code: GRIEV – DISPRO – RUDOFF
- Action Code: GRSTCP
Debrief Questions
Christine Martignoni
Created on May 9, 2024
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Transcript
Debrief Question
Trainer Notes
Reason and Action Codes
OH Medicaid
- Reason Code: OHGREV – OH DISP – SUBSTA/UNSUBS
- Action Code: GRSTCP
NY Medicaid- Reason Code: NYCOMP – DISPRO – RUDOFF
- Action Code: GRSTCP
Other Medicaid FL, IL, GA, HI, KYCCP
- Reason Code: GRIEV – DISPRO – RUDOFF
- Action Code: GRSTCP
PDP- Reason Code: GRIEV – DISPRO – RUDOFF
- Action Code: PDGRIV
Health Exchange