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202.3.1 Assertiveness [INFORMATION]

Theodore Liu

Created on May 3, 2024

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Transcript

Assertiveness is about expressing your opinions and thoughts confidently while respecting others' views, even if they're different from yours. It means communicating effectively without being passive or aggressive. Assertiveness is a cruicial skill for fostering healthy relationships and handling conflicts at work.

Assertiveness

Aggressive Behaviours

Passive Behaviours

Assertive Behaviours

Passive Behaviours
  • Speaking quietly (or not at all)
  • Not liking eye contact
  • Feeling they have nothing to say that is valid or worth anything
  • Body language indicating withdrawal from group; eg positioning themselves at the back or near the door
  • Backing down when challenged
  • Agreeing with the group regardless of own opinions
Assertive Behaviours
  • Good eye contact and positive open body language
  • Conversational tone of voice
  • Respecting and valuing other viewpoints
  • Articulating own views confidently; valuing self
  • Contributing to group discussions
  • Not openly criticising others (but making a point)
Aggressive Behaviours
  • Speaking loudly and often quickly
  • Often interrupting other people talking
  • Confrontational body language; e.g. glaring and staring
  • Very controlling within a group situation
  • Voicing own opinion over others and not showing respect
  • Being convinced own view is right