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Transcript

Lecturer Kouidrat Badis.

PRESENTATION

Supply chain and digital management

HR business partner(metrics related to talent, turnover and performance, health and safety.

Logistics manager, customer fulfillment manager,quality manager,supplier manager, procurement manager

Global heads, VP/director of planning, sourcing, procurement, manufacturing, customer fulfillment and quality

Stakeholders

CEO, Supply chain manager, COO, CFO

Operational management

Functional leadership

Executive top level

Metrics : business strategy and supply chain aligned.

  1. What are the key strategic and operational objectives for you and your specific area
    1. What key information do you use to determine the success of your objectives ?
    2. How do you measure progress ?
  2. What key informations do you require to support operational functions in your area ?
    1. How do you use this information ?
    2. How often does the information need to be refreshed ?
    3. How current does the information need to be ?
  3. What are your key information gaps and/or information challenges ?
      1. e.g : inadequate end-user analytical tools
  4. What information do you get today that you do not use or need ?
  5. Do you have confidence in the quality of the information you recieve today?
    1. Do you trust that the data is coming from the right source?
  6. How will better information help you, as an operational leader, meet your future goals/objectives over the next 3 years ?

Questions : business strategy and supply chain aligned.

Map supply chain objectives to broader business goals and identify the drivers or specific actions that are most likely to affect the achievements of those objectives.How common corporate objectives map to supply chain capabilities and further the supply chain metrics and key initiatives that enable progress against quantitative supply chain goals.

Drivers for metric selection

  • SC planning
  • Quality management
  • Customer service
  • Logistics strategy
  • Operations
  • SC planning
  • Sourcing
  • Procurement
  • Manufacturing
  • Logistics
  • Operations
  • Sourcing
  • Procurement
Supply chain key initiatives
New product development
Perfect order and customer fulfilment
Reduce time to market
New product launch
Growth
% on time delivery
Customer service
Market share
Inventory management
Total supply chain costs
Reduce inventory
Assets managements
Working capital improvement
€million savings
Total supply chain costs
Margin enhancement
Supply chain metrics
Supply chain goals
Supply chain contribution
Corporate objectives

Drivers for metric selection

Include metric in dashboard
Discard metric
GO
STOP
Yes
No
GO
No
Yes
Yes
No
STOP
GO
STOP
GO
STOP
Yes
No

Can you articulate how this metric will solve the problem or support decision making on this issue ?

Determine if the problem is relevant to another audience if yes include it in a different dashboard? otherwise discard metric

Is the a problem of relevance to intented audience?

Determine if the metric provide supporting data for another metric or historical data for future analysis. Otherwise discard metric

Can you articulate the problem/issue that this metric will adress?deteriorating service quality, etc)

Begin dashboard design from audience perspective

Has the audience for the dashboard been identified ?

Decision rules

Root Cause Analysis/ Corrective Action
Diagnostic &Process Metrics
Functional Objectives & Metrics
SC IT
SC HR
Quality
Deliver
Make
Source
Service Delivery
Initiatives (Strategic and Continous Improvement°
People Management
Sustainability and Corporate Responsibility
Compliance
Health & Safety
Cash Assets
Cost
SC Objectives & Metrics
Service Delivery
Return
Profit
Business Objectives & Metrics
Revenue and Customer Satisfaction
Strategic Priorities
Responsible Use of Resources
Sales and compliant operations
Profitable, growth and ROI
Agility, Resilience, Risk Management
Customer experience and value

End to End Supply Chain Metric Framework

Source Gartner

Decision rules for metric review

Remove from dashboard

Recalibrate tolerance range

Pinpoint trouble area and prescribe corrective action

Recalibrate tolerance ranges

Keep on dashboard

Volatile, often in red range

Outperforming often in green range

Stable, often in amber range

Does the metric inform critical or operational decisions ?

Does the metric inform critical or operational decisions ?

No

Yes

Is this the only metric on the dashboard that can provide the required insight?

No

Yes

Is the metric a statutory requirement ?

No

Yes

Is the metric a reporting best practice or a requirement expressed by a stakeholder?

No

Yes

Does the metric provide supporting data for another metric or historical data?

No

Yes

Does the metric inform critical or operational decisions ?

Detailed planification

Enterprise Resource Planning ERP

Advanced Planning System APS

Transportation Management System TMS

Manufacturing Execution System MES

Warehouse Managemant System WMS

Supply chain information system :multi level functional architecture
Years
Minutes
Data warehouse
Master data
Local
Central
Freight
Warehouse
Manufacturing
Accounting/control
Requirement
Order/delivery
Purchasing
Medium term planning (S&OP)
Strategic and tactictal planning
Tactical and strategic planning