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Schéma appels entrants

Marie-Pierre MASSON

Created on April 25, 2024

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Transcript

Schéma du traitement des appels entrants

Réponse rapide

Prise de notes

Personnali-sation

Appel entrant

Prise de congé

Identification du correspondant

Prendre un message ou transfert d'appel

Identification du motif

Reformulation