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Comparative Professional Skills

Nadia Granger

Created on April 19, 2024

How do my current professional skills compare to skills for pivot roles?

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Transcript

COMPARATIVE SKILLS

CURRENT PROFESSIONAL SKILLS COMPARED TO CUSTOMER SUCCESS SKILLS

RELATIONSHIP BUILDING

EXCEED GOALS

DATA ANALYSIS

  • Analyze student assessment data and classroom observations to identify strengths, improvement areas, and knowledge gaps
  • Adjust teaching strategies for success
  • Achieve annual growth goals through tailored lesson plans and adapted curriculum
  • Develop and present highly effective professional development training for cross-functional teams
  • Foster and build long-term and trusting relationships with colleagues, community partners, students, and families
  • Serve as the primary point of contact and/or advocate

CURRENT PROFESSIONAL SKILLS

  • Analyzing customer engagement data to identify adoption strengths, areas of need, and potential risks
  • Interpret data analytics to develop account strategies and ensure successful renewals/expansions
  • Collaborate with internal teams to understand and represent the voice of the customer
  • Provide consultative support, handling objections, and resolving issues to maintain strong customer relationships
  • Achieve target customer health scores, engagement metrics, and renewal/expansion rates
  • Drive successful product/service adoptions and high customer satisfaction levels

CUSTOMER SUCCESS SKILLS

Evidence

  • 92% of students achieved academic goals exceeding district’s target goal of 80% by collecting data, identifying needs, creating and implementing improvement roadmaps, and adapting training methods and curriculum
  • Developed and presented professional development training to more than 100 educators with 95% of surveys ranking the training as 5 stars

Evidence

  • 92% of students achieved academic goals exceeding district’s target goal of 80% by collecting data, identifying needs, creating and implementing improvement roadmaps, and adapting training methods and curriculum
  • Collected and used survey data to increase customer satisfaction rate from 80% to 95%

Evidence

  • 5 out of 5 colleagues said connecting with people and building relationships is my biggest strength
  • Built and fostered relationships with sponsors, vendors, and community stakeholders, through community presentations and engagement events, securing 20 new community partners in 1 year in just 9 months against an organization target of 12 new partnerships in 1 year