Scenario
Claudia: Thank you. I recently lost my husband and I have three young children at home. I work but it never seems like there is enough to put food on the table. I feel lost and overwhelmed.
Well, if you fill out this application, we can see if you qualify.
I am sorry to hear that. Losing a spouse is so hard, and I understand how you can feel overwhelmed. Let’s see what we can do to help.
Incorrect. Try more empathetic and friendly language. We want to be accommodating and helpful to everyone who asks for our help.
Good Job!
That's the best way to respond.
Click Next Activity below to continue.
Scenario 1-2
Andrew Black
Created on April 16, 2024
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Transcript
Scenario
Claudia: Thank you. I recently lost my husband and I have three young children at home. I work but it never seems like there is enough to put food on the table. I feel lost and overwhelmed.
Well, if you fill out this application, we can see if you qualify.
I am sorry to hear that. Losing a spouse is so hard, and I understand how you can feel overwhelmed. Let’s see what we can do to help.
Incorrect. Try more empathetic and friendly language. We want to be accommodating and helpful to everyone who asks for our help.
Good Job!
That's the best way to respond.
Click Next Activity below to continue.