CONDITIONS OF A SUCCESSFUL FEEDBACK

Whether the person you're talking to is your colleague, manager, friend or family member, there are a few guidelines to follow in order to give effective feedback.

Before

1. Prepare yourself before meeting the person

• What are the facts to highlight to refer to a result or a behavior ?

• Why did you notice it ? How is it annoying for the company, the team or the project ?

During

• Say "I"", to show you take responsability of what you are saying
• Find the right place : avoir sharing a feedback in front of other people or quickly between two meetings
• Be careful with the "You" that might sound agressive or accusatory: "You did this...";"You did that"- Be caring and indulgent. Step into your interlocutor's shoes (empathy)
• Go straight to the point
• Avoid saying "But", the message will be clearer
• Avoid generalities : "You always do this", "You never ask this" or "..." in emails
• Ask questions
• Avoid sharing your beliefs or opinion
• Set up a virtuous circle : when I just shared feedback to somerone, I ask a feedback as well on this one

2. Find the right moment and tell your interlocutor you want to share your feedback :

• "I've received your document and I would like to share a few thoughts"
• If one of you is not available or under a lot of negative emotions, postpone your feedback.
• One feedback = one topic
• Share feedback as soon as possible (within 48h is the best timing while the situation is still on your mind)