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Carte de l'Expérience Client

Hélène Pelloquin

Created on April 14, 2024

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Transcript

CUSTOMER JOURNEY MAP

CLIENT PROFILE

Age XX // Work
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5. LOYALTY

4. RETENTION

3. ACQUISITION

2. CONSIDERATION

1. KNOWLEDGE

INSIGHT V

INSIGHT IV

INSIGHT III

INSIGHT II

INSIGHT I

Narrative beings
Creative beings
Visual beings
Digital beings
Social beings

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Make numbers into stories with graphics.

Telling stories with order and hierarchy is fundamental.

Icons are always good allies.

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The window allows you to add more extensive content. You can enrich your genially by incorporating PDFs, videos, text…

Digital Beings

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We avoid being part of the content saturation in the digital world.

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With Genially's templates, you can include visual resources to leave your audience amazed. You can also highlight a specific phrase or fact that remains engraved in the memory of your audience and even embed external content that surprises: videos, photos, audios... Whatever you want! Need more reasons to create dynamic content? Well: 90% of the information we assimilate comes to us through sight and, moreover, we retain 42% more information when the content moves.

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You can add additional content that excites your audience's brain: videos, images, links, interactivity... Whatever you want!

CREATIVE Beings

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Fun is needed for creativity, creativity for innovation, innovation for success...

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Social Beings

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We need to interact with each other. We learn collaboratively.

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Narrative Beings

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We tell thousands of stories. ⅔ of our conversations are stories.

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Visual Beings

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We are able to understand images from millions of years ago, even from other cultures.

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write a great title

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You can add additional content that excites the brain of your audience: videos, images, links, interactivity... Whatever you want!

write a great title

A great subtitle here

The window allows for adding broader content. You can enrich your genially by incorporating PDFs, videos, text…