CUSTOMER JOURNEY MAP
CLIENT PROFILE
Age XX // Work
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5. LOYALTY
4. RETENTION
3. ACQUISITION
2. CONSIDERATION
1. KNOWLEDGE
INSIGHT V
INSIGHT IV
INSIGHT III
INSIGHT II
INSIGHT I
Narrative beings
Creative beings
Visual beings
Digital beings
Social beings
The important thing is that everything fits the theme.
And add a topping: give it interactivity and animation.
Make numbers into stories with graphics.
Telling stories with order and hierarchy is fundamental.
Icons are always good allies.
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+ Info
+ Info
+ Info
+ Info
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The window allows you to add more extensive content. You can enrich your genially by incorporating PDFs, videos, text…
Digital Beings
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We avoid being part of the content saturation in the digital world.
X CLOSE
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With Genially's templates, you can include visual resources to leave your audience amazed. You can also highlight a specific phrase or fact that remains engraved in the memory of your audience and even embed external content that surprises: videos, photos, audios... Whatever you want! Need more reasons to create dynamic content? Well: 90% of the information we assimilate comes to us through sight and, moreover, we retain 42% more information when the content moves.
write a great title
A great subtitle here
You can add additional content that excites your audience's brain: videos, images, links, interactivity... Whatever you want!
CREATIVE Beings
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Fun is needed for creativity, creativity for innovation, innovation for success...
X CLOSE
Social Beings
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We need to interact with each other. We learn collaboratively.
X CLOSE
Narrative Beings
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We tell thousands of stories. ⅔ of our conversations are stories.
X CLOSE
Visual Beings
A great subtitle
We are able to understand images from millions of years ago, even from other cultures.
X CLOSE
write a great title
A great subtitle here
You can add additional content that excites the brain of your audience: videos, images, links, interactivity... Whatever you want!
write a great title
A great subtitle here
The window allows for adding broader content. You can enrich your genially by incorporating PDFs, videos, text…
Carte de l'Expérience Client
Hélène Pelloquin
Created on April 14, 2024
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Transcript
CUSTOMER JOURNEY MAP
CLIENT PROFILE
Age XX // Work
Write a great subtitle here
Contextualize your topic with a subtitle
+info
5. LOYALTY
4. RETENTION
3. ACQUISITION
2. CONSIDERATION
1. KNOWLEDGE
INSIGHT V
INSIGHT IV
INSIGHT III
INSIGHT II
INSIGHT I
Narrative beings
Creative beings
Visual beings
Digital beings
Social beings
The important thing is that everything fits the theme.
And add a topping: give it interactivity and animation.
Make numbers into stories with graphics.
Telling stories with order and hierarchy is fundamental.
Icons are always good allies.
+ Info
+ Info
+ Info
+ Info
+ Info
write a great title
A great subtitle here
The window allows you to add more extensive content. You can enrich your genially by incorporating PDFs, videos, text…
Digital Beings
A great subtitle
We avoid being part of the content saturation in the digital world.
X CLOSE
Write a great title here
A great subtitle here
With Genially's templates, you can include visual resources to leave your audience amazed. You can also highlight a specific phrase or fact that remains engraved in the memory of your audience and even embed external content that surprises: videos, photos, audios... Whatever you want! Need more reasons to create dynamic content? Well: 90% of the information we assimilate comes to us through sight and, moreover, we retain 42% more information when the content moves.
write a great title
A great subtitle here
You can add additional content that excites your audience's brain: videos, images, links, interactivity... Whatever you want!
CREATIVE Beings
A Great Subtitle
Fun is needed for creativity, creativity for innovation, innovation for success...
X CLOSE
Social Beings
A Great Subtitle
We need to interact with each other. We learn collaboratively.
X CLOSE
Narrative Beings
A great subtitle
We tell thousands of stories. ⅔ of our conversations are stories.
X CLOSE
Visual Beings
A great subtitle
We are able to understand images from millions of years ago, even from other cultures.
X CLOSE
write a great title
A great subtitle here
You can add additional content that excites the brain of your audience: videos, images, links, interactivity... Whatever you want!
write a great title
A great subtitle here
The window allows for adding broader content. You can enrich your genially by incorporating PDFs, videos, text…