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Incident Reporting
Samantha Joswick
Created on April 10, 2024
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Transcript
Training
Incident Reporting
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What is an Incident?
A reported injury, or event that could have resulted in an injury - A fall
- An injury
- Safety down malfunction
- Damaged equipment
- A close call
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Timeline
Incident Occured
Incident form sent to SureHands HQ
Further actions SureHands will notify
Initial contact with client within 2 days
Partner Notified
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Incident Occured
Partner Notified
Should partners report all incidents?
All Incidents must be reported to SureHands HQ Partners should not determine the cause or pass judgement on the incident.
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Initial contact with client within 2 days
Once aware of an incident, initial contact is important and should be done as soon as possible Goal: Initial contact should be made 2 days from the partner being notified Q: What if you cannot contact a client? Ask SureHands HQ as soon as possible, we are happy to help!
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Incident form sent to SureHands HQ
How to Report the Incident
Completed Incident Intake Form to be sent directly to: quality@surehands.com Photos of the incident must be submitted of the area where the incident took place, including: - Transfer Area
- Where the injury occured
- Any and all equipment present, damaged or not
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Incident form sent to SureHands HQ
Keep in mind...
To be included in the Incident Form:
- Is the lift system damaged?
- Did they seek medical attention?
- Any issues with the lift or accessories noticed prior to event?
- Is equipment available for review and or return for inspection?
- If needed on a case by case basis
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Incident form sent to SureHands HQ
Further actions SureHands will notify
If the incident took place in a dealer territory...
SureHands will request: - Installer Checklist
- Customer Acknowledgement Form
- Last Yearly Inspection or Service documents
Other information may be requested on a case by case basis.
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Quiz - 1
Quiz - 2
Quiz - 3
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