Incident Reporting

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Training

Incident Reporting

A reported injury, or event that could have resulted in an injury

• A fall
• An injury
• Safety down malfunction
• Damaged equipment
• A close call

What is an Incident?

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Partner Notified

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Further actions SureHands will notify

Incident form sent to SureHands HQ

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Initial contact with client within 2 days

Incident Occured

Timeline

Partner Notified

Incident Occured

All Incidents must be reported to SureHands HQ Partners should not determine the cause or pass judgement on the incident.

Should partners report all incidents?

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Initial contact with client within 2 days

Once aware of an incident, initial contact is important and should be done as soon as possible Goal: Initial contact shuld be made 2 days from the partner being notified Q: What if you cannot contact a client? Ask SureHands HQ as soon as possible, we are happy to help!

Incident form sent to SureHands HQ

Completed Incident Intake Form to be sent directly to: quality@surehands.com Photos of the incident must be submitted of the area where the incident took place, including:

• Transfer Area
• Where the injury occured
• Any and all equipment present, damaged or not

How to Report the Incident

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Keep in mind...

Incident form sent to SureHands HQ

To be included in the Incident Form:

• Is the lift system damaged?

• Did they seek medical attention?

• Any issues with the lift or accessories noticed prior to event?

• Is equipment available for review and or return for inspection?
• If needed on a case by case basis

Further actions SureHands will notify

Incident form sent to SureHands HQ

SureHands will request:

• Installer Checklist
• Customer Acknowledgement Form
• Last Yearly Inspection or Service documents

Other information may be requested on a case by case basis.

If the incident took place in a dealer territory...

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Quiz - 1

Quiz - 2

Quiz - 3

You completed this training! Please contact SureHands HQ if you have additional questions on Incident Reporting. Always report an incident & fill out the incident form ASAP

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