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ISO 9000
Erick Guadalupe Ramírez Cedillo
Created on April 9, 2024
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Transcript
ISO 9000
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1. Customer focus – the primary focus of quality management is to meet customer requirements. 2. Leadership – leaders at all levels of the organization must engage employees to achievequality goals. 3. Engagement of people – everyone in the organization must be empowered to create and deliver value. 4. Process approach – activities, procedures, and processes should be viewed as an integrated system. 5. Improvement – improvement must be continuous. 6. Evidence-based decision-making – decisions should be based on analysis and evaluation of data and information. 7. Relationship management – relationships with partners, such as suppliers, should be managed for the long-term. For complete information on the ISO approach to quality management, visit www.iso.org.
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