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Upselling micro-course
Alisha Bridges
Created on April 8, 2024
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Transcript
Upselling
micro-course
start
Growth
Upselling
Upsell offers benefit YOU
Companies increase their average order value (AOV) by offering upgrades or additional products. Promoting higher end items or additional features can increase profit margins. Higher profits means a company can invest more in one valuable resource: YOU, the employee!
Growth
Upselling
Upselling can be mutually beneficial for both companies and customers.
Enhance Customer Service
Focus on Adding Value
Increase Customer Knowledge
Upselling enhances the overall customer experience by finding the best services or products to meet customer needs.
Offer an additional service or an add on product that makes the intital purchase easier to use.
Customers can't purchase or use services they don't know about. Even if they don't buy immediately, exposure to products is key!
Growth
Upselling
Know Your Products and Services
Stay up to date and current on knowledge of the products and services offered by the company. Understand the features, benefits, and value of each product or service. Identify potential upsell opportunities based on customer needs and preferences Use both upselling and cross selling!
Growth
Upselling
Navigating Customer Interactions
Quiz 1/6
Upselling
Quiz 2/6
Upselling
Quiz 3/6
Upselling
Quiz 4/64
Upselling
Quiz 5/6
Upselling
Quiz 6/6
Upselling
Drag the word to its corresponding space in the sentence.
Stay up to date and current on knowledge of the _______ and __________ offered by the company. Identify potential ________________ and _________ opportunities based on customer ________ and ___________.
services
cross selling
preferences
upselling
products
needs
check
REMEMBER!
Use the strategies and techniques in this training module to upsell products or services, increase revenue, and foster stronger customer relationships.
Stay up to date and current on knowledge of the products and services offered by the company. Identify potential cross selling and upselling opportunities based on customer needs and preferences.
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