Want to create interactive content? It’s easy in Genially!
Upselling micro-course
Alisha Bridges
Created on April 8, 2024
Start designing with a free template
Discover more than 1500 professional designs like these:
Transcript
Upselling
start
micro-course
Upsell offers benefit YOU
Upselling
Growth
Companies increase their average order value (AOV) by offering upgrades or additional products. Promoting higher end items or additional features can increase profit margins. Higher profits means a company can invest more in one valuable resource: YOU, the employee!
Upselling can be mutually beneficial for both companies and customers.
Upselling
Growth
Focus on Adding Value
Offer an additional service or an add on product that makes the intital purchase easier to use.
Enhance Customer Service
Upselling enhances the overall customer experience by finding the best services or products to meet customer needs.
Increase Customer Knowledge
Customers can't purchase or use services they don't know about. Even if they don't buy immediately, exposure to products is key!
Know Your Products and Services
Upselling
Growth
Stay up to date and current on knowledge of the products and services offered by the company. Understand the features, benefits, and value of each product or service. Identify potential upsell opportunities based on customer needs and preferences Use both upselling and cross selling!
Navigating Customer Interactions
Upselling
Growth
Upselling
Quiz 1/6
Upselling
Quiz 2/6
Upselling
Quiz 3/6
Upselling
Quiz 4/64
Upselling
Quiz 5/6
products
services
check
cross selling
upselling
needs
Drag the word to its corresponding space in the sentence.
Upselling
preferences
Quiz 6/6
Stay up to date and current on knowledge of the _______ and __________ offered by the company. Identify potential ________________ and _________ opportunities based on customer ________ and ___________.
REMEMBER!
Use the strategies and techniques in this training module to upsell products or services, increase revenue, and foster stronger customer relationships.
close
Stay up to date and current on knowledge of the products and services offered by the company. Identify potential cross selling and upselling opportunities based on customer needs and preferences.