APP Review Barometer - MARCH

App Review Barometer

MARCH 2024

Rentals vs Reviews

Average review rate

Share of bad reviews

20%

-0% MoM

4.08

- 0,02% MoM

5,39%

58,256

rentals (+18%)

Sample reviews

3,145 reviews (+11%)

Additional fees

There were issues with the gas gage and we received 0 communication from the driver and get around during the rental. We subsequently contested the reading but Geraround is refusing to honour the gas we paid for and reimburse us, despite us providing evidence. Their service is not well run, the app bugs all the time, and their customer support is insufficient. We almost always have issues with Geraround every time we use their service. .

Vetting

The verification process is soooooo exhausting, and at the end ! A manual verification is needed. I won't use this app again

CS Handling of Cases

Though I had an issue in the beginning, I was able to contact the support team and have them quickly resolve the problem. It was smooth sailing from there. I managed to find an affordable car for the duration I needed it for and had no issues with it during my trip. Would definitely recommend to others.

Rental experience

David was great, helpful and friendly. Everything went super smooth. Car was nice and easy to drive.

App Review Barometer

MARCH 2024

AI Generated Recap

Reasons for dissatisfaction:

Reasons for satisfaction:

1. Convenience and Ease of Use: Users praise Getaround for its user-friendly platform, which makes booking cars quick and hassle-free. The app's intuitive interface and straightforward navigation simplify the rental process.
2. Affordability: Many users appreciate the cost-effectiveness of Getaround, mentioning competitive pricing compared to traditional car rental services. The affordability factor makes it an attractive option for budget-conscious renters.
3. Availability of Vehicles: Getaround users value the wide selection of vehicles available for rental, allowing them to find options that suit their needs, whether it's for running errands or leisure activities. The variety ensures there's something for everyone.
4. Responsive Communication: The responsiveness of vehicle owners on Getaround's platform is highlighted by users as a key factor in their positive experiences. Quick and efficient communication contributes to smoother transactions and enhances trust between renters and owners.
5. Cleanliness and Condition of Cars: Renters consistently mention the cleanliness and good condition of the cars they've rented through Getaround. Well-maintained vehicles contribute to a positive rental experience, providing peace of mind and reliability during use.

Users express satisfaction with Getaround due to its convenience, affordability, and ease of use. They appreciate the straightforward booking process, availability of vehicles, and responsive communication with vehicle owners. Additionally, users highlight the cleanliness and good condition of the rented cars, contributing to positive rental experiences.

1. App issues: Many encountered issues with the app, leading to delays and frustration in resolving rental-related problems.
2. Cars not available or not easy to locate: Users reported difficulties in locating booked cars and instances of cars not being available as expected, causing inconvenience and frustration.
3. Poor Vehicle Condition: Many reviewers mentioned issues with the cleanliness and maintenance of the vehicles they rented. Dirty interiors, mechanical problems, and safety concerns were common complaints.
4. Lack of customer Support: Users struggled to reach Getaround's customer service, experiencing long wait times and unresponsiveness. There was a widespread sense of dissatisfaction with Getaround's service, stemming from inflexible policies and poor complaint resolution.
5. Feedback not heard: Some users raised concerns about Getaround's integrity, with users questioning the company's responsiveness to complaints and feedback.

Overall, users expressed significant dissatisfaction with Getaround's service due to various factors. These included difficulties in reaching customer support, encountering issues with the app's functionality, concerns about vehicle condition and maintenance, unexpected billing charges, and a perceived lack of integrity in the company's practices. These recurring issues led to frustration, inconvenience, and a sense of distrust among users, ultimately contributing to their negative experiences and feedback.