Customer Journey
Role / Department
Additional Steps
Non-Customer facing
Customer facing
Lead Generation
Sales Rep / Demand(Sales)
Foreperson & Install Crew(Powerhouse)
Sales Support (Experience)
Sales Rep(Sales)
Design & Engineering(Experience)
Rebate & Interconnection (Experience)
CX Pro - Activation Expert (Experience)
Customer Engagement (Experience)
Field Service & Field Service Support (Powerhouse)
Sales Rep(Sales)
Inspection Coordinator(Powerhouse)
Permitting(Powerhouse)
Site Surveyor(Powerhouse)
SalesConsultation
Sunrun Approval
Bank Finance
Pre-Install Inter-connection
Scope of Work
Home Owners Assoc.
Home Qualification Survey (HQS)
HomeSurvey
System Design
Customer Approval
Notice to Proceed (NTP)
City Permitting
SystemInstallation
City Approval
Utility Approval
System Activation
PostActivation Support
PostActivation Service
Lead Generation [Sales]
Every Sunrun customer starts as a lead. Think of a lead as a homeowner who has some level of interest in learning more about installing solar and storage on their home. Some leads come to us by inquiring from online ads, our website, or by calling us. However, most of our leads come through us engaging with homeowners.
Lead Generation [Sales]
Every Sunrun customer starts as a lead. Think of a lead as a homeowner who has some level of interest in learning more about installing solar and storage on their home. Some leads come to us by inquiring from online ads, our website, or by calling us. However, most of our leads come through us engaging with homeowners.
Lead Generation [Sales]
Every Sunrun customer starts as a lead. Think of a lead as a homeowner who has some level of interest in learning more about installing solar and storage on their home. Some leads come to us by inquiring from online ads, our website, or by calling us. However, most of our leads come through us engaging with homeowners.
Lead Generation [Sales]
Every Sunrun customer starts as a lead. Think of a lead as a homeowner who has some level of interest in learning more about installing solar and storage on their home. Some leads come to us by inquiring from online ads, our website, or by calling us. However, most of our leads come through us engaging with homeowners.
With this function...
You can add additional content that excites your audience's brain: videos, images, links, interactivity... Whatever you want!
Lead Generation [Sales]
Every Sunrun customer starts as a lead. Think of a lead as a homeowner who has some level of interest in learning more about installing solar and storage on their home. Some leads come to us by inquiring from online ads, our website, or by calling us. However, most of our leads come through us engaging with homeowners.
Lead Generation [Sales]
Every Sunrun customer starts as a lead. Think of a lead as a homeowner who has some level of interest in learning more about installing solar and storage on their home. Some leads come to us by inquiring from online ads, our website, or by calling us. However, most of our leads come through us engaging with homeowners.
Lead Generation [Sales]
Every Sunrun customer starts as a lead. Think of a lead as a homeowner who has some level of interest in learning more about installing solar and storage on their home. Some leads come to us by inquiring from online ads, our website, or by calling us. However, most of our leads come through us engaging with homeowners.
With this function...
You can add additional content that excites your audience's brain: videos, images, links, interactivity... Whatever you want!
Lead Generation [Sales]
Every Sunrun customer starts as a lead. Think of a lead as a homeowner who has some level of interest in learning more about installing solar and storage on their home. Some leads come to us by inquiring from online ads, our website, or by calling us. However, most of our leads come through us engaging with homeowners.
Lead Generation [Sales]
Every Sunrun customer starts as a lead. Think of a lead as a homeowner who has some level of interest in learning more about installing solar and storage on their home. Some leads come to us by inquiring from online ads, our website, or by calling us. However, most of our leads come through us engaging with homeowners.
With this function...
You can add additional content that excites your audience's brain: videos, images, links, interactivity... Whatever you want!
With this function...
You can add additional content that excites your audience's brain: videos, images, links, interactivity... Whatever you want!
Customer Journey Timeline Vertical
Sunrun
Created on April 2, 2024
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Transcript
Customer Journey
Role / Department
Additional Steps
Non-Customer facing
Customer facing
Lead Generation
Sales Rep / Demand(Sales)
Foreperson & Install Crew(Powerhouse)
Sales Support (Experience)
Sales Rep(Sales)
Design & Engineering(Experience)
Rebate & Interconnection (Experience)
CX Pro - Activation Expert (Experience)
Customer Engagement (Experience)
Field Service & Field Service Support (Powerhouse)
Sales Rep(Sales)
Inspection Coordinator(Powerhouse)
Permitting(Powerhouse)
Site Surveyor(Powerhouse)
SalesConsultation
Sunrun Approval
Bank Finance
Pre-Install Inter-connection
Scope of Work
Home Owners Assoc.
Home Qualification Survey (HQS)
HomeSurvey
System Design
Customer Approval
Notice to Proceed (NTP)
City Permitting
SystemInstallation
City Approval
Utility Approval
System Activation
PostActivation Support
PostActivation Service
Lead Generation [Sales]
Every Sunrun customer starts as a lead. Think of a lead as a homeowner who has some level of interest in learning more about installing solar and storage on their home. Some leads come to us by inquiring from online ads, our website, or by calling us. However, most of our leads come through us engaging with homeowners.
Lead Generation [Sales]
Every Sunrun customer starts as a lead. Think of a lead as a homeowner who has some level of interest in learning more about installing solar and storage on their home. Some leads come to us by inquiring from online ads, our website, or by calling us. However, most of our leads come through us engaging with homeowners.
Lead Generation [Sales]
Every Sunrun customer starts as a lead. Think of a lead as a homeowner who has some level of interest in learning more about installing solar and storage on their home. Some leads come to us by inquiring from online ads, our website, or by calling us. However, most of our leads come through us engaging with homeowners.
Lead Generation [Sales]
Every Sunrun customer starts as a lead. Think of a lead as a homeowner who has some level of interest in learning more about installing solar and storage on their home. Some leads come to us by inquiring from online ads, our website, or by calling us. However, most of our leads come through us engaging with homeowners.
With this function...
You can add additional content that excites your audience's brain: videos, images, links, interactivity... Whatever you want!
Lead Generation [Sales]
Every Sunrun customer starts as a lead. Think of a lead as a homeowner who has some level of interest in learning more about installing solar and storage on their home. Some leads come to us by inquiring from online ads, our website, or by calling us. However, most of our leads come through us engaging with homeowners.
Lead Generation [Sales]
Every Sunrun customer starts as a lead. Think of a lead as a homeowner who has some level of interest in learning more about installing solar and storage on their home. Some leads come to us by inquiring from online ads, our website, or by calling us. However, most of our leads come through us engaging with homeowners.
Lead Generation [Sales]
Every Sunrun customer starts as a lead. Think of a lead as a homeowner who has some level of interest in learning more about installing solar and storage on their home. Some leads come to us by inquiring from online ads, our website, or by calling us. However, most of our leads come through us engaging with homeowners.
With this function...
You can add additional content that excites your audience's brain: videos, images, links, interactivity... Whatever you want!
Lead Generation [Sales]
Every Sunrun customer starts as a lead. Think of a lead as a homeowner who has some level of interest in learning more about installing solar and storage on their home. Some leads come to us by inquiring from online ads, our website, or by calling us. However, most of our leads come through us engaging with homeowners.
Lead Generation [Sales]
Every Sunrun customer starts as a lead. Think of a lead as a homeowner who has some level of interest in learning more about installing solar and storage on their home. Some leads come to us by inquiring from online ads, our website, or by calling us. However, most of our leads come through us engaging with homeowners.
With this function...
You can add additional content that excites your audience's brain: videos, images, links, interactivity... Whatever you want!
With this function...
You can add additional content that excites your audience's brain: videos, images, links, interactivity... Whatever you want!