EPIC Model

EPIC ModelEffective Communication

Helping people become more effective and influential communicators in their organizations.

GO!

Introduction

02 Purpose

01 Empathy

Password Game!

Finish this game through passing the four stages to win the Reward and get the secret of Effective Communication!Start with the Introduction

Reward

03 Insight

04 Conversation

INTRODUCTION

Sami and the Missed Deadline

Sami takes a deep breath before entering the small conference room. This is a difficult conversation with a team member. Sarah, usually reliable, misses a crucial deadline, causing project delays. He knows he needs to address this, but he's determined to use the EPIC model to lead the conversation effectively

next

INTRODUCTION

Help Sami to Win!

• Sami needs to Communicate Effectively with Sarah, going through four phases; Empathy, Purpose, Insight, and Conversation

• Sami will give you a number to keep after each phase
• You need to collect a four numbers to get the password to win

BACK TO INDEX

Introduction

02 Purpose

01 Empathy

Password Game!

Finish this game through passing the four stages to win the Reward and get the secret of Effective Communication!Start with the Introduction

Reward

03 Insight

04 Conversation

EMPATHY

Complete the following phase, and getthe first number towards your reward!

start

Hint

Empathy

You have to know that ُEmpathy is to....

• Understand other person's prospective
• Put yourself in his shoe.
• Understand what does he care about?
• Understand important areas for him

Start

Empathy

question 1/5

Put yourself in the other person’s shoes to understand their perspective, is called?

Purpose

Insight

Empathy

QUIZ

RIGHT!

Explanation:Empathy is putting yourself in other person's shoe to understand their prospective

next

QUIZ

question 2/5

What is the first thing Sami should consider, before addressing the problem?

Consider new solutions and start saying it

Consider what Sara should feel right know

Consider showing angry

QUIZ

RIGHT!

Explanation:Great, Understanding Sara's feeling is the first step for Effective communication

NEXT

QUIZ

QUESTION 3/5

So, What do you expect Sara's Feeling after missing a crucial deadline that caused Serious delays?

more anxious than usual

Very anxious that no one can talk to her

As any normal working day

QUIZ

RIGHT!

Explanation:Great, this the most proper scinario

NEXT

QUIZ

QUESTION 4/5

"Sarah, thanks for meeting with me," Sami begins, "I know the past few weeks are hard. .........................?"Select the appropriate follow up question:

is everyyhing alright with you?

Why work is late?

Did you break up latly?

QUIZ

RIGHT!

Explanation: Great, you need to show that you care about her (true caring) and give her the space to share about the pressure on her, also considering not asking personal questions

NEXT

QUIZ

QUESTION 5/5

Sarah hesitates. "Well, honestly, I feel overwhelmed lately. My workload increases, and I struggle to keep up."What does this sentence mean to you?

Important indicator that we need to get someone else for the job

This is an important part of the problem and must be solved

It's not an important sharin about her life

QUIZ

RIGHT!

Explanation: Great, this is a valid sharing that will help Sami solve the problem!

NEXT

QUIZ

ERROR!

Wrong!Nice try, but try again, there is a more right answer

TRY AGAIN

Introduction

02 Purpose

01 Empathy

Password Game!

Finish this game through passing the four stages to win the Reward and get the secret of Effective Communication!Start with the Introduction

Reward

03 Insight

04 Conversation

PURPOSE

From among all the statements you discover,click only on the correct ones

START

Hint

Purpose

You have to know that ُPurpose is to....

• Consider what do you want to get from the interaction?
• Consider what he need to get from the interaction
• Consider the overall projects goal
• Understand how this interaction will help going forward

Start

Click on the first part of Sami's next Statement to Sara Defining the Pupose (1/3)

and help prevent these kinds of delays in the future

You can drag the light to search through the darkness

I appreciate you sharing that, Sarah.

My goal here is to figure out how we can get back on track

The missed deadline yesterday causes some issues for the project.

CLICK ONLY ON THE CORRECT STATEMENT 2/3

The missed deadline yesterday causes some issues for the project.

You can drag the light to search through the darkness

I appreciate you sharing that, Sarah.

RIGHT!

and help prevent these kinds of delays in the future

My goal here is to figure out how we can get back on track

CLICK ONLY ON THE CORRECT STATEMENT 3/3

and help prevent these kinds of delays in the future

You can drag the light to search through the darkness

I appreciate you sharing that, Sarah.

RIGHT!

My goal here is to figure out how we can get back on track

The missed deadline yesterday causes some issues for the project.

ERROR!

Wrong! That statement is incorrect

TRY AGAIN

Introduction

02 Purpose

01 Empathy

Password Game!

Finish this game through passing the four stages to win the Reward and get the secret of Effective Communication!Start with the Introduction

Reward

04 Conversation

03 Insight

iNSIGHT

Choose the correct image

start

Hint

Insight

You have to know that ُInsight is to....

• Articulate your ideas in a clear way
• Consider the steps that will solve the problem
• Consider the steps to reach you goal

Start

How should Sami say his ideas to Sara? (to help solving the problem)

As he remebers first

Structured way

"I review the project plan, and it looks like we might underestimate the timeline for this phase." Sami said.What sould Sami next Insights be?

RIGHT!

Be attention, If it happens again you will be a punished

Breaking down some of these tasks into smaller chunks might help.

Great two Insights, Should Sami end with this question or not? "Does that make things feel more manageable to you Sara?"

RIGHT!

Yes, it's a good question, she might see another option

No. not important, I am who have the experience here

Sarah considers this. "That might work. And...I'm actually pretty good at writing up clear instructions. If I create some step-by-step guides, could that maybe help others on the team too?"

RIGHT!

This is a great idea

No, just fix your problem

ERROR!

TRY AGAIN

Introduction

02 Purpose

01 Empathy

Password Game!

Finish this game through passing the four stages to win the Reward and get the secret of Effective Communication!Start with the Introduction

Reward

04 Conversation

03 Insight

Conversation

Choose the correct shape in the series

START

Hint

Conversation

You have to know that ُConversation is to....

• Consider what questions may she has
• Consider how do you want it to Start and End
• Consider that she has action to do (change)

Start

GREAT!

Great JobUnderstaning Sara's prospective will help you driving the conversation into effective results

THE FIRST NUMBER IS:

BACK TO INDEX

GREAT!

Compelete Sentence:"I appreciate you sharing that, Sarah. The missed deadline yesterday causes some issues for the project. My goal here is to figure out how we can get back on track and help prevent these kinds of delays in the future."

THE SECOND NUMBER IS:

BACK TO INDEX

GREAT!

Great! Sami smiles. Sarah doesn't just address her own workload; she proactively suggests improvements for the whole team.

THE THIRD NUMBER IS:

BACK TO INDEX

GREAT!

No Questions this Time! They spend the next hour collaborating, adjusting task durations and marking where Sarah's guides integrate. By the end, they have a revised plan, and Sarah seems more energized and focused.

THE FOURTH NUMBER IS:

BACK TO INDEX

Introduction

02 Purpose

01 Empathy

Password Game!

Finish this game through passing the four stages to win the Reward and get the secret of Effective Communication!Start with the Introduction

Reward

04 Conversation

03 Insight

You have reached the last step... Enter the password!

Enter password