EPIC Model

GO!

Helping people become more effective and influential communicators in their organizations.

EPIC ModelEffective Communication

01 Empathy

Finish this game through passing the four stages to win the Reward and get the secret of Effective Communication!Start with the Introduction

Password Game!

04 Conversation

03 Insight

02 Purpose

Reward

Introduction

Sami and the Missed Deadline

Sami takes a deep breath before entering the small conference room. This is a difficult conversation with a team member. Sarah, usually reliable, misses a crucial deadline, causing project delays. He knows he needs to address this, but he's determined to use the EPIC model to lead the conversation effectively

INTRODUCTION

next

Help Sami to Win!

• Sami needs to Communicate Effectively with Sarah, going through four phases; Empathy, Purpose, Insight, and Conversation

• Sami will give you a number to keep after each phase
• You need to collect a four numbers to get the password to win

BACK TO INDEX

INTRODUCTION

01 Empathy

Finish this game through passing the four stages to win the Reward and get the secret of Effective Communication!Start with the Introduction

Password Game!

04 Conversation

03 Insight

02 Purpose

Reward

Introduction

Complete the following phase, and getthe first number towards your reward!

EMPATHY

start

Hint

• Understand other person's prospective
• Put yourself in his shoe.
• Understand what does he care about?
• Understand important areas for him

You have to know that ُEmpathy is to....

Empathy

Start

Empathy

Insight

Purpose

Put yourself in the other person’s shoes to understand their perspective, is called?

question 1/5

Empathy

Explanation:Empathy is putting yourself in other person's shoe to understand their prospective

QUIZ

RIGHT!

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QUIZ

Consider showing angry

Consider new solutions and start saying it

Consider what Sara should feel right know

What is the first thing Sami should consider, before addressing the problem?

question 2/5

Explanation:Great, Understanding Sara's feeling is the first step for Effective communication

QUIZ

RIGHT!

NEXT

QUIZ

As any normal working day

Very anxious that no one can talk to her

more anxious than usual

So, What do you expect Sara's Feeling after missing a crucial deadline that caused Serious delays?

QUESTION 3/5

Explanation:Great, this the most proper scinario

QUIZ

RIGHT!

NEXT

QUIZ

Did you break up latly?

is everyyhing alright with you?

Why work is late?

"Sarah, thanks for meeting with me," Sami begins, "I know the past few weeks are hard. .........................?"Select the appropriate follow up question:

QUESTION 4/5

Explanation: Great, you need to show that you care about her (true caring) and give her the space to share about the pressure on her, also considering not asking personal questions

QUIZ

RIGHT!

NEXT

QUIZ

Important indicator that we need to get someone else for the job

This is an important part of the problem and must be solved

It's not an important sharin about her life

Sarah hesitates. "Well, honestly, I feel overwhelmed lately. My workload increases, and I struggle to keep up."What does this sentence mean to you?

QUESTION 5/5

Explanation: Great, this is a valid sharing that will help Sami solve the problem!

QUIZ

RIGHT!

NEXT

QUIZ

TRY AGAIN

ERROR!

Wrong!Nice try, but try again, there is a more right answer

01 Empathy

02 Purpose

Finish this game through passing the four stages to win the Reward and get the secret of Effective Communication!Start with the Introduction

Password Game!

04 Conversation

03 Insight

Reward

Introduction

START

From among all the statements you discover,click only on the correct ones

PURPOSE

Hint

• Consider what do you want to get from the interaction?
• Consider what he need to get from the interaction
• Consider the overall projects goal
• Understand how this interaction will help going forward

You have to know that ُPurpose is to....

Purpose

Start

I appreciate you sharing that, Sarah.

My goal here is to figure out how we can get back on track

and help prevent these kinds of delays in the future

The missed deadline yesterday causes some issues for the project.

You can drag the light to search through the darkness

Click on the first part of Sami's next Statement to Sara Defining the Pupose (1/3)

and help prevent these kinds of delays in the future

My goal here is to figure out how we can get back on track

I appreciate you sharing that, Sarah.

The missed deadline yesterday causes some issues for the project.

RIGHT!

You can drag the light to search through the darkness

CLICK ONLY ON THE CORRECT STATEMENT 2/3

I appreciate you sharing that, Sarah.

My goal here is to figure out how we can get back on track

and help prevent these kinds of delays in the future

The missed deadline yesterday causes some issues for the project.

RIGHT!

You can drag the light to search through the darkness

CLICK ONLY ON THE CORRECT STATEMENT 3/3

TRY AGAIN

Wrong! That statement is incorrect

ERROR!

03 Insight

01 Empathy

02 Purpose

Finish this game through passing the four stages to win the Reward and get the secret of Effective Communication!Start with the Introduction

Password Game!

04 Conversation

Reward

Introduction

start

Choose the correct image

iNSIGHT

Hint

• Articulate your ideas in a clear way
• Consider the steps that will solve the problem
• Consider the steps to reach you goal

You have to know that ُInsight is to....

Insight

Start

As he remebers first

Structured way

How should Sami say his ideas to Sara? (to help solving the problem)

Breaking down some of these tasks into smaller chunks might help.

Be attention, If it happens again you will be a punished

"I review the project plan, and it looks like we might underestimate the timeline for this phase." Sami said.What sould Sami next Insights be?

RIGHT!

Great two Insights, Should Sami end with this question or not? "Does that make things feel more manageable to you Sara?"

No. not important, I am who have the experience here

Yes, it's a good question, she might see another option

RIGHT!

No, just fix your problem

This is a great idea

Sarah considers this. "That might work. And...I'm actually pretty good at writing up clear instructions. If I create some step-by-step guides, could that maybe help others on the team too?"

RIGHT!

TRY AGAIN

ERROR!

03 Insight

01 Empathy

02 Purpose

Finish this game through passing the four stages to win the Reward and get the secret of Effective Communication!Start with the Introduction

Password Game!

04 Conversation

Reward

Introduction

Choose the correct shape in the series

Conversation

START

Hint

• Consider what questions may she has
• Consider how do you want it to Start and End
• Consider that she has action to do (change)

You have to know that ُConversation is to....

Conversation

Start

Great JobUnderstaning Sara's prospective will help you driving the conversation into effective results

BACK TO INDEX

THE FIRST NUMBER IS:

GREAT!

Compelete Sentence:"I appreciate you sharing that, Sarah. The missed deadline yesterday causes some issues for the project. My goal here is to figure out how we can get back on track and help prevent these kinds of delays in the future."

BACK TO INDEX

THE SECOND NUMBER IS:

GREAT!

Great! Sami smiles. Sarah doesn't just address her own workload; she proactively suggests improvements for the whole team.

BACK TO INDEX

THE THIRD NUMBER IS:

GREAT!

No Questions this Time! They spend the next hour collaborating, adjusting task durations and marking where Sarah's guides integrate. By the end, they have a revised plan, and Sarah seems more energized and focused.

BACK TO INDEX

THE FOURTH NUMBER IS:

GREAT!

03 Insight

01 Empathy

02 Purpose

Finish this game through passing the four stages to win the Reward and get the secret of Effective Communication!Start with the Introduction

Password Game!

04 Conversation

Reward

Introduction

You have reached the last step... Enter the password!

Enter password