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Transcript

The 10 keys rules of our company's communication

Malick Sene BTS 1

Active Listening

01

02

positive Language

+ INFO

The respect

03

Adaptability

04

+ INFO

Reactivity

05

Reactivity

+ INFO

body language

06

+ INFO

Creativity

07

Empathy

08

+ INFO

Professional

09

+ INFO

The trust

10

+ INFO

How to got a The internal communication ?

3. respect all of the teamates when them talk

2. Listen well the teamates during a conversation and ask questions if necessary

1. Use a good language without missed informations

How to got a good company-customers relationship ?

4. How to speak to customers :
  • Use a good language
  • Be professional with him
  • Get a actively language with him
  • To well welcome him
  • Find better means to answer his questions

3. To improve the offer and service

2. Build the best customer service possible and listen their opinions back

1. Actively listen to custemers needs for give them a better solutions and satsfactions

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