Keys rules

The 10 keys rules of our company's communication

Malick Sene BTS 1

Active Listening

01

02

positive Language

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The respect

03

Adaptability

04

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Reactivity

05

Reactivity

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body language

06

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Creativity

07

Empathy

08

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Professional

09

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The trust

10

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How to got a The internal communication ?

3. respect all of the teamates when them talk

2. Listen well the teamates during a conversation and ask questions if necessary

1. Use a good language without missed informations

How to got a good company-customers relationship ?

4. How to speak to customers :

• Use a good language
• Be professional with him
• Get a actively language with him
• To well welcome him
• Find better means to answer his questions

3. To improve the offer and service

2. Build the best customer service possible and listen their opinions back

1. Actively listen to custemers needs for give them a better solutions and satsfactions

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